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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Tracking information is not available
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback! We're sorry to hear you haven't received your tracking information. It was emailed to you, so please check your spam or junk folder just in case. If you still can’t find it, don’t hesitate to reach out to our customer service team, and they’ll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Very easy ordering process and fast shipping.
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Posted 1 year ago
3 months to complete my order
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Posted 1 year ago
Hi there, Thank you for your review. We want to extend our sincerest apologies for the lengthy delay in fulfilling your order. We understand that waiting for an extended period can be incredibly frustrating, and it’s not the level of service we strive to provide. Your experience is important to us, and we genuinely regret any inconvenience this situation has caused you. We are currently reviewing our processes to identify the issues that led to this delay and to ensure that we can improve our operations moving forward. We appreciate your patience during this time, and we want to make sure you feel valued as a customer. If there’s anything specific you need assistance with or any questions you have, please don’t hesitate to reach out to our customer service team. We’re here to help and are committed to resolving any outstanding concerns you may have. Thank you for your understanding, and we hope to restore your confidence in us.
Posted 1 year ago
This company is a scam! They lure you with low prices and state that it takes 3-5 business days to make glasses and then ship. On both occasions I have ordered, my orders have been on “back order” and arrived a month later. I called yesterday about an order from 2 weeks ago and they stated that they haven’t even started to make the glasses. Fool me 3 times, shame on me. If they just said it takes a while to make and ship glasses, I wouldn’t be mad but I hate false advertising.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re sorry to hear about your experience with us, and we’d like to clarify the timeline for your order. Our website states that for the glasses you selected, the processing time is 3-5 business days for shipping. Since you opted for prescription lenses, there is an additional 3-5 days required in the lab before they ship. Your order was placed on September 7th and shipped on September 18th, which is in line with this timeframe. We understand how important timely updates are, and we appreciate your feedback as we strive to improve our communication. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for your understanding.
Posted 1 year ago
Love them. I’ve bought 3 pair and will be getting all My glades from EZ contacts
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Posted 1 year ago
I chose the wrong frames on my order and didnt realize until after I submitted. I emailed support immediately since it wad an overnight order. I was responded to very quickly and corresponded with thoroughly until everything was correct. Thank you Hindy!
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Posted 1 year ago
I was surprised at the amount of time it took to process and ship the order with no notifications as to explain the
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear your order was delayed. We understand the frustration this must have caused and we are grateful for you bringing this to our attention. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on September 18th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Hi, EZContacts as excellent fast service. I ordered at night Pacific time, and the sunglasses went out early the next day. Thank you!
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Posted 1 year ago
So Easy to Order!
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Posted 1 year ago
No tracking info was sent last time.
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Posted 1 year ago
Hi there, Thank you for your feedback! We're sorry to hear you haven't received your tracking information. It was emailed to you, so please check your spam or junk folder just in case. If you still can’t find it, don’t hesitate to reach out to our customer service team, and they’ll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Are you thinking of treating yourself and purchasing a nice pair of glasses? Have you been tracking this particular pair and found the best price to be here, on EZContacts? Well save yourself the trouble and just walk into traffic. Or, pay the extra money to buy your glasses somewhere else. I never leave reviews but this has been an absolute nightmare experience. Firstly, my card was double charged and EZContacts denies it (despite being provide with receipts from my bank). The customer service is atrocious. Extremely long on hold wait times, rude agents, and incompetent managers is what awaits you if you need to contact anyone regarding your transaction. On top of that, it’s been nearly three weeks since my simple order of one pair of sunglasses, and my order has yet to process, let alone ship. Spend the extra money, shop somewhere else and save yourself the heartache.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We’re so sorry to hear about the issues you’ve encountered with your order. It’s disappointing to learn that your experience with our customer service was not up to standard. We would like to address the double charge you mentioned. If you could provide us with your order information, we’ll investigate this matter promptly. We also acknowledge that long wait times can be frustrating, and we are working diligently to improve our support processes. Regarding your sunglasses order, we strive to process all orders in a timely manner, and we sincerely apologize for the delay you’ve experienced. Thank you for bringing these issues to our attention. We hope to resolve them and restore your confidence in our service.
Posted 1 year ago
Used EZContacts for the first time. Very easy to order and contacts came in a few days. Loved it
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Posted 1 year ago
Purchasing my sunglasses was a very easy process. The pricing was extremely competitive and lower than other sites I researched. I’m excited to receive my order and if it’s everything I expect, I will be buying more items.
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Posted 1 year ago
As advertised. Looks great and so much cheaper.
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Posted 1 year ago
Online ordering was superb!
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Posted 1 year ago
Got exactly what I ordered! I believe a rather difficult pair of glasses to obtain. Well packaged in excellent shape.
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Posted 1 year ago
I ordered sunglasses I still haven't recieved I got one email saying it's still not on stock but they already billed my credit card and still no more reply on my eta of my glasses I requested to be compensated I am still waiting for my order but no reply no response and unacceptable so as of now I'm very unhappy with your company so we shall see when I will get my order and what will be done to compensate me I should recieve some kind of compensation atleast a nice case or something and I can't believe I was already charged so that's my review
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services and the delay in your order. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
Delivered on time as promised in new condition
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Posted 1 year ago
decent price, fair shipping, it took 20 days for them to fill the order...that's entirely too long!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Good service.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews