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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Courteous and so helpful! Will use this company again.Thank you so much for all you did to get my script authorized!
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Posted 1 year ago
Good service and items
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Posted 1 year ago
Reasonably priced contacts and delivered fast
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Posted 1 year ago
Quality eye wear, affordable prices, stylish options, easy to use, excellent customer service
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Posted 1 year ago
My Oakley’s were a great price Fast shipping
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Posted 1 year ago
Love this Company great deals on name brand. Beats the big retail giants on price all the time.
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Posted 1 year ago
Great prices and fast delivery what more can I say
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Posted 1 year ago
The rep was very helpful
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Posted 1 year ago
The website needs some work had trouble getting to load then it kept glitching out and making me start over. And the website really isn't very informative about services and how to aquire them《like switching brands of contacts or switching from monthlies to dailies)
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Posted 1 year ago
Great customer Service: Customer Service Representative was pleasant, very patient and helpful. Provided all the information I needed and helped me fill the order for the lenses I needed.
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Posted 1 year ago
It’s horrible I spent over $100 and had to pay for shipping 😡😡😡
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Majority of the frames I’ve gotten have been great! Only in pair I e continued ONGs e issues with but overall a good experience
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Posted 1 year ago
Tracking information is not available
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Posted 1 year ago
Hi there, Thank you for your feedback! We're sorry to hear you haven't received your tracking information. It was emailed to you, so please check your spam or junk folder just in case. If you still can’t find it, don’t hesitate to reach out to our customer service team, and they’ll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Very easy ordering process and fast shipping.
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Posted 1 year ago
3 months to complete my order
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Posted 1 year ago
Hi there, Thank you for your review. We want to extend our sincerest apologies for the lengthy delay in fulfilling your order. We understand that waiting for an extended period can be incredibly frustrating, and it’s not the level of service we strive to provide. Your experience is important to us, and we genuinely regret any inconvenience this situation has caused you. We are currently reviewing our processes to identify the issues that led to this delay and to ensure that we can improve our operations moving forward. We appreciate your patience during this time, and we want to make sure you feel valued as a customer. If there’s anything specific you need assistance with or any questions you have, please don’t hesitate to reach out to our customer service team. We’re here to help and are committed to resolving any outstanding concerns you may have. Thank you for your understanding, and we hope to restore your confidence in us.
Posted 1 year ago
This company is a scam! They lure you with low prices and state that it takes 3-5 business days to make glasses and then ship. On both occasions I have ordered, my orders have been on “back order” and arrived a month later. I called yesterday about an order from 2 weeks ago and they stated that they haven’t even started to make the glasses. Fool me 3 times, shame on me. If they just said it takes a while to make and ship glasses, I wouldn’t be mad but I hate false advertising.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re sorry to hear about your experience with us, and we’d like to clarify the timeline for your order. Our website states that for the glasses you selected, the processing time is 3-5 business days for shipping. Since you opted for prescription lenses, there is an additional 3-5 days required in the lab before they ship. Your order was placed on September 7th and shipped on September 18th, which is in line with this timeframe. We understand how important timely updates are, and we appreciate your feedback as we strive to improve our communication. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for your understanding.
Posted 1 year ago
Love them. I’ve bought 3 pair and will be getting all My glades from EZ contacts
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Posted 1 year ago
I chose the wrong frames on my order and didnt realize until after I submitted. I emailed support immediately since it wad an overnight order. I was responded to very quickly and corresponded with thoroughly until everything was correct. Thank you Hindy!
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Posted 1 year ago
I was surprised at the amount of time it took to process and ship the order with no notifications as to explain the
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear your order was delayed. We understand the frustration this must have caused and we are grateful for you bringing this to our attention. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on September 18th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Hi, EZContacts as excellent fast service. I ordered at night Pacific time, and the sunglasses went out early the next day. Thank you!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews