EZContacts Reviews

Name: EZContacts
Rating: 3.97

4.0 Rating 22,702 Reviews

71 %

of reviewers recommend EZContacts

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZContacts 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store”

Helpful Report

Posted 4 months ago

“I appreciate the affordable pricing and frame and lens choices. It was much better than my local optical store, and placing the order through EZContacts online was much easier than i thought it would be. Also, the customer service is very good and friendly. The reason for 3 stars is how slow they are to process and ship the order. Make sure you have 2 or more weeks before you need your glasses, because they're definitely not timely getting your order processed and shipped. Please note, the shipping day choice you make when placing your order only applies to the days that it takes to receive the item after they process it, so in my case, it added an addition week and a half of time.”

Helpful Report

Posted 4 months ago

Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.

Posted 4 months ago

“Quick and easy to order!”

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Posted 4 months ago

“too expensive”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers. Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.

Posted 4 months ago

“EZ Contacts carries a great variety of brands and types of contacts. Ordering is easy and they even contacted my eye doctor for my prescription. My prescription expired near my order date and EZ Contacts let me know so I could get the prescription updated/renewed. Great communication and customer service.”

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Posted 4 months ago

“Subject: Ongoing Issues with My Order – Extremely Poor Service Hi EZ Contacts, I’m writing to express my frustration and disappointment with the service I’ve received. I ordered two pairs of glasses, and the experience has been nothing short of terrible. Your staff — especially Bano and Francesco (who claimed to be a manager) — have been rude, unprofessional, and completely unhelpful. Every time I call, I get a different answer. I've contacted your company multiple times by phone and email, and no one seems to be able to provide a consistent or honest update. What’s even worse is the amount of time I’ve had to wait just to receive my glasses — it’s absolutely unacceptable. To this day, I still haven’t received my second pair, and no one can tell me exactly what’s going on. When I spoke with friends who’ve ordered from your company before, they said they had the same experience. I will make sure to tell everyone I know not to order from you, because the constant delays, poor communication, and lack of accountability are simply not worth it. I’m sorry to say this, but your service is truly terrible. I wouldn’t even give one star. You can check your records to see how many times I’ve reached out — and how poorly my issue has been handled. Good luck with your business. You clearly need to make major improvements.”

Helpful Report

Posted 4 months ago

Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced throughout this process. This is not the level of service we strive to provide. As a courtesy for the delays and difficulties, we have issued a 10% refund, which amounts to $75 off your order. We hope this helps to show our commitment to making things right. Please let us know once you receive your second pair and how everything is; we want to ensure you are fully satisfied with your glasses. Thank you for your patience, and again, we apologize for the experience.

Posted 4 months ago

“Delivered wrong item. Would not correct order until they received the wrong product back. They received the wrong item back from me and then did nothing about replacing it until i had contacted them 3 times. Took 5 weeks from my placing the order to getting my correct contract lens! Hardly “Easy” - however you choose to spell it. They also appear to be using some form of AI or bot, unable to actually do anything other than issue platitudes.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we're truly sorry for the inconvenience. You're right to expect a smoother process. While it's our policy to wait for the return before sending a replacement, the lack of follow-through after we received your item was not acceptable. The correct lenses have since been sent, but we understand how frustrating the delay and multiple follow-ups must have been. We're working on improving our response times and support quality so situations like this are handled more efficiently in the future. We appreciate you sharing your experience.

Posted 4 months ago

“Great price and selection!”

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Posted 4 months ago

“Very disappointed with my order. Is NOT what expected to be. Service wise is Horrible all is about taking money from people and very very disappointing seevice. my order took 2 months and is not what I actually order. ZERO STARS.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we're genuinely sorry for the frustration caused. Your order experienced multiple adjustments based on your requests, including a redo with clear prescription lenses after originally selecting photochromic ones. This contributed to the extended timeline. While we did process a refund for the price difference and reprocessed the lenses per your updated specifications, we understand the experience was not smooth or timely. We truly regret that it left such a poor impression. Your comments are being shared internally as we work to improve communication and turnaround for future orders.

Posted 4 months ago

“It has taken ten days just for the order to ship. It has yet to arrive after paying extra to receive the contacts sooner. I will never use this company again.”

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Posted 4 months ago

“So far so good. Ordering was pretty easy! Now we’ll see how long it takes to get them!”

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Posted 4 months ago

“It took 11 days to ship my contacts after I ordered them. I uploaded a valid script. This is not good service. In fact it's terrible.”

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Posted 4 months ago

“Excellent phone service. Very respectful employees. I received my Lid Wipes in four days. I give EZContacts Five Stars.”

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Posted 4 months ago

“I ordered a years worth of contacts. I had a text coupon for 15% off the coupon did not work on checkout. It did not take 15% off but only $15 from the total I have emailed and have no response. I also paid the $30 for one day shipping and they still have not shipped days later. I called customer service and was told that it’s one day after processing and that could be 7 to 10 days. Big scam. I said I’d like to cancel the order, but then was told I couldn’t because the order was already in processing. Now I’m off to vacation nearly $400 short and zero contacts.”

Helpful Report

Posted 4 months ago

Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.

Posted 4 months ago

“Contacts are seem old and need to be changing out weekly vs monthly”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!

Posted 4 months ago

“It took one month to ship my order; 35 days to receive it. In that time, I received 62 marketing emails, but not a single update or explanation for the delay. I even received a request to rate my experience when I still didn't have my order. If it takes this long to ship off-the-shelf eye drops, I won't take the chance to order contacts here.”

Helpful Report

Posted 4 months ago

We’re sorry for the delay and understand your frustration. Your order took longer than expected to ship, and we regret that you didn’t receive timely updates during that time. Marketing emails are sent automatically and separate from order communications, but we appreciate that this was frustrating without order status information. We’re working to improve how we keep customers informed, especially during delays. Thank you for your feedback, it helps us make these improvements.

Posted 4 months ago

“Website was very easy to use and I'll be getting my contacts in only 3-5 days. Good experience.”

Helpful Report

Posted 4 months ago

“Update: After (and only after) seeing my online reviews and 4 months after the order was placed, the company has refunded me, so I rescind my accusation of fraud, and only maintain that of incompetence and poor customer service. I placed an order for 2 pairs of prescription glasses on 3/27/25 for a total of $369.88. One of them was for prescription sunglasses intended and specified (in their prompt on the website order form) to be matched in tint to what was shown in the product photo. It was delivered barely tinted and could not serve as sunglasses. I requested a re-do, and this time specified explicitly the degree of tint intensity as 15% Visible Light Transmission (or VLT - an optometry term used in the industry). It took another month and multiple chat and phone communications with them to process the correction, and when I received the glasses they were not tinted at all. Turns out their lab mistakenly inverted the specification and applied 15% of tint intensity which instead of 15% of VLT. I had to send the glasses back for another correction, this time insisting on talking to a "problem" manager Fernando and getting him to promise that he'll personally oversee the correction and get it back to me within 3 weeks as I was leaving the country for the summer. Despite me using the website chat and customer service number nearly daily for long frustrating conversations with people who claimed to have contacted the warehouse/lab/managers for the subsequent 3 weeks, I left the country having not received the order. I emailed the customer service and manager from abroad demanding a refund: needless to say, i have not received it. They took my business and my money, wasted 3 months of my time, delivered a mistaken product twice, demonstrated extreme lack of professional expertise and customer service standards, but most importantly, they charged me for a product that I do not have in my possession, which amounts to FRAUD.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially given the timing around your travel plans. We want to clarify that your order did involve custom prescription lenses, which require additional processing time due to the complexity of the specifications. After you requested a tint adjustment, we redid the lenses at no additional cost and provided free overnight shipping as a courtesy. Despite our efforts to meet your deadline, we regret that your order was not delivered before your departure. Your glasses were completed and shipped on July 1, and according to FedEx, they were delivered shortly thereafter. While we made every effort to resolve the issue, including multiple communications, lab adjustments, and expedited shipping, we’re sorry the outcome didn’t meet your expectations. If you still do not have the glasses in hand or need help with a resolution, please reach out directly to our team. We’ll be glad to look into this further and ensure it's properly addressed.

Posted 4 months ago

“I received my order earlier than expected and correctly. I received TWICE the order for only $100 more than my optician was going to charge me. So I received 8 boxes for only $100 more than I would have paid for 4 boxes. I am so glad that I ordered from EZContacts!!”

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Posted 4 months ago

“Easy but product numbers are confusing”

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Posted 4 months ago

EZContacts is rated 4.0 based on 22,702 reviews