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EZContacts Reviews

4.0 Rating 22,708 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Contacts are seem old and need to be changing out weekly vs monthly
Helpful Report
Posted 6 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 6 months ago
It took one month to ship my order; 35 days to receive it. In that time, I received 62 marketing emails, but not a single update or explanation for the delay. I even received a request to rate my experience when I still didn't have my order. If it takes this long to ship off-the-shelf eye drops, I won't take the chance to order contacts here.
Helpful Report
Posted 6 months ago
We’re sorry for the delay and understand your frustration. Your order took longer than expected to ship, and we regret that you didn’t receive timely updates during that time. Marketing emails are sent automatically and separate from order communications, but we appreciate that this was frustrating without order status information. We’re working to improve how we keep customers informed, especially during delays. Thank you for your feedback, it helps us make these improvements.
Posted 6 months ago
Website was very easy to use and I'll be getting my contacts in only 3-5 days. Good experience.
Helpful Report
Posted 6 months ago
Update: After (and only after) seeing my online reviews and 4 months after the order was placed, the company has refunded me, so I rescind my accusation of fraud, and only maintain that of incompetence and poor customer service. I placed an order for 2 pairs of prescription glasses on 3/27/25 for a total of $369.88. One of them was for prescription sunglasses intended and specified (in their prompt on the website order form) to be matched in tint to what was shown in the product photo. It was delivered barely tinted and could not serve as sunglasses. I requested a re-do, and this time specified explicitly the degree of tint intensity as 15% Visible Light Transmission (or VLT - an optometry term used in the industry). It took another month and multiple chat and phone communications with them to process the correction, and when I received the glasses they were not tinted at all. Turns out their lab mistakenly inverted the specification and applied 15% of tint intensity which instead of 15% of VLT. I had to send the glasses back for another correction, this time insisting on talking to a "problem" manager Fernando and getting him to promise that he'll personally oversee the correction and get it back to me within 3 weeks as I was leaving the country for the summer. Despite me using the website chat and customer service number nearly daily for long frustrating conversations with people who claimed to have contacted the warehouse/lab/managers for the subsequent 3 weeks, I left the country having not received the order. I emailed the customer service and manager from abroad demanding a refund: needless to say, i have not received it. They took my business and my money, wasted 3 months of my time, delivered a mistaken product twice, demonstrated extreme lack of professional expertise and customer service standards, but most importantly, they charged me for a product that I do not have in my possession, which amounts to FRAUD.
Helpful Report
Posted 6 months ago
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially given the timing around your travel plans. We want to clarify that your order did involve custom prescription lenses, which require additional processing time due to the complexity of the specifications. After you requested a tint adjustment, we redid the lenses at no additional cost and provided free overnight shipping as a courtesy. Despite our efforts to meet your deadline, we regret that your order was not delivered before your departure. Your glasses were completed and shipped on July 1, and according to FedEx, they were delivered shortly thereafter. While we made every effort to resolve the issue, including multiple communications, lab adjustments, and expedited shipping, we’re sorry the outcome didn’t meet your expectations. If you still do not have the glasses in hand or need help with a resolution, please reach out directly to our team. We’ll be glad to look into this further and ensure it's properly addressed.
Posted 6 months ago
I received my order earlier than expected and correctly. I received TWICE the order for only $100 more than my optician was going to charge me. So I received 8 boxes for only $100 more than I would have paid for 4 boxes. I am so glad that I ordered from EZContacts!!
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Posted 6 months ago
Easy but product numbers are confusing
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Posted 6 months ago
Slow fullfillment
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Posted 6 months ago
I am impressed with your print respond on the e mail
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Posted 6 months ago
They say that it’s 3-5 business days to receive an order. I paced an order 12 days ago and still have not received it.
Helpful Report
Posted 6 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Customer care support was very helpful. They understood my need. I think the confusion was my prescription was under my name, but I go with a nick name when I order, once I clarify and they checked everything a resolve very quickly. Thank you very much. I have been getting contact letter from you almost for two years and I’m very happy. The prices are very good and so is the quality.
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Posted 6 months ago
Your staff has worked very hard to ensure I receive my glasses - thank you!!
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Posted 6 months ago
Great and reliable web site to get your contact for a great price
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Posted 6 months ago
I ordered a product that was listed on the website. Called in to see why it hasn’t been shipped. It’s on back order. The product should have been listed as unavailable before my money was taking
Helpful Report
Posted 6 months ago
Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 6 months ago
After 3 weeks still waiting on any response on glasses that were returned for replacement lens.
Helpful Report
Posted 6 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Very easy to use website and quick shipping.
Helpful Report
Posted 6 months ago
I ordered sunglasses on 6/1. I was told I would not be charged until they shipped. I just got my credit card bill and they charged me on 6/1. Glasses shipped on 7/14. I also contacted Maui Jim and much to my disappointment, they are not a preferred distributor of their products. Maybe they are good for contacts but definitely not for sunglasses. Would not recommend.
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Posted 6 months ago
You know you keep saying you're preparing my thing to ship and hasn't shipped. It's been over a week. I think I'm getting the run around. I wouldn't recommend this place to anybody, about ready to ask for my money back. Not a good way to do business
Helpful Report
Posted 6 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Great price and fast delivery
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Posted 6 months ago
Easy to navigate website, very professional. PRICES are what you see and not hidden until the payment page! Will be coming back in the future..
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Posted 6 months ago
I ordered my contacts on July 7th and my contacts are in the process of being shipped 7/14. I received no compensation or phone call from a rep indicating a refund in shipping, a discount for another purchase, etc. it’s been 1 week and my contacts haven’t even been shipped yet. I’ve done business with EZcontacts before but this time it will be my last for my wife and I. Horrible experience. Disappointing.
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Posted 6 months ago
EZContacts is rated 4.0 based on 22,708 reviews