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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I declined their second offer but they are sending it anyway and I was told they could do nothing about it. Feels like I have been scammed.
Helpful Report
Posted 5 months ago
We’re sorry to hear your concerns, but after reviewing your order, we’re unable to find any record of a cancellation request or declined offer. The order was placed and processed as expected, and it has since shipped. If you believe there’s been a misunderstanding or if you have additional details, we’d be happy to take a closer look. Please reach out to our customer service team with any relevant information so we can assist you further.
Posted 5 months ago
Great prices and fast shipping!!!
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Posted 5 months ago
Paid for one day shipping and three business days later they still haven’t shipped my order. I’d like a refund on the extra shipping charges.
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Posted 5 months ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 5 months ago
Delivery took too long. I ordered my sunglasses on June 16th and still haven’t received it. Supposed to had been delivered in 3-5 days. Had I know this I would have bought elsewhere.
Helpful Report
Posted 5 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
Exactly as description and love that they include eyeglass kits
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Posted 5 months ago
Amazing sunglasses and great company
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Posted 5 months ago
Quick, clear explanation of product and easy to order.
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Posted 5 months ago
So far I’m very disappointed, ordered some glasses and paid the next day delivery. It’s been almost a week with nothing happening until today it finally says it’s ready for delivery. No carrier yet, no tracking details. No way to call or contact anyone. Send two messages with 0 responses. So far this has been a pretty bad experience.
Helpful Report
Posted 5 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 5 months ago
The person taking my order was in such a hurry, I didn't even get to tell her I wanted more boxes, and she just hung up on me.
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Posted 5 months ago
The frames I ordered were great, when they finally arrived. The availability estimates were not accurate. 3 to 5 business days is not the same as 3 weeks.
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Posted 5 months ago
Terrible communication. Lied and said they emailed me me telling me that the order was out of stock and it would take 4-6 weeks but I never received an email. They don’t stock anything everything is drop shipped. Do yourself a favor and buy from another company. They give you the run around for about a month.
Helpful Report
Posted 5 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 5 months ago
It was easy to order contacts and they are very affordable
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Posted 5 months ago
Glasses came defective, they are so wide (left side leg) that they dont fit my face and slide, the box also came broken, im going on vacation so its frustrating returning them since they are out of stock at the stores, be careful and inspect your sunglasses when purchasing in this website
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Posted 5 months ago
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 5 months ago
Fast and efficient service.
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Posted 5 months ago
Easy to order and arrived promptly.
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Posted 5 months ago
I waited a month and a half for my item to even be shipped. I called customer service to inquire after a month and was told there was not an inkling of an idea when it will be shipped. Customer service was dismissive and unapologetic. Will not order with this company again; which is unfortunate because they have a great selection!
Helpful Report
Posted 5 months ago
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
Not being a technical person, I found the site to be easy to manuever through. Getting my sizes and inputting my prescription went well. Placing my order was easy for me. It was a good expreience for me and I will definitely be ordering glasses in the future.
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Posted 5 months ago
I have been a customer of EZ contacts for a long time..they never disappoint! Thank you.
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Posted 5 months ago
Easy to reorder, quick shipping and great customer service!
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Posted 5 months ago
I have bought my best sunglasses from EZContacts! The name says it all! I will be back for more purchases🙏🏻
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Posted 5 months ago
EZContacts is rated 4.0 based on 22,702 reviews