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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Vast collection of frames and lenses! The volume of marketing emails and texts after they have your information has made me lower the rating.
Helpful Report
Posted 6 months ago
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 5 months ago
Charged me 19.95 for 2day shipping on Monday and it’s Friday and still no contacts.
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Posted 6 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 5 months ago
I would like to return them. These look like fake knockoffs.
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Posted 6 months ago
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame. We apologize for the inconvenience and look forward to hearing from you shortly.
Posted 5 months ago
Great prices but with my last order, I wasn't notified that when I placed my order, they would be shut down for one week and so it took a while to receive them.
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Posted 6 months ago
Excellent communiation and service!
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Posted 6 months ago
Worse company. Scam conpany. Fraudulent. Will not replace will not refund. Reporting to attorney General.
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Posted 6 months ago
We strongly disagree with these claims, as they are not accurate. We handle all orders and concerns in accordance with our clearly stated policies and always work to resolve issues fairly. If there is any outstanding matter, our team remains available to assist. We take customer satisfaction seriously and are committed to providing a reliable and transparent shopping experience.
Posted 5 months ago
Goood customer service excellent web site
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Posted 6 months ago
This place is garbage. 4 times they screwed me over. Never again.
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Posted 6 months ago
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 6 months ago
Excited to receive my raybanz!
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Posted 6 months ago
Price, value, and selection. well done!
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Posted 6 months ago
It took awhile for my order. I was at my eye doctor’s yesterday and mentioned that I was waiting for my order. She said that she didn’t get a request from your company to verify my rx. She verified while I was there & today I got notification my order shipped so had she not done this I could still be waiting for my order
Helpful Report
Posted 6 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 6 months ago
Order May 24th never communicated that there was a delay with the supplier but was assured my order would be sent expedited shipping since I've been without contacts for 2 weeks. Got the shipping notification today and it is not expedited ?? Very disappointed not sure I will order again.
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Posted 6 months ago
Thank you for your feedback. We apologize for the lack of communication and any frustration this may have caused. Your order was shipped via USPS through DHL Expedited, which is an expedited shipping method. We understand how important it is to receive your order promptly, especially when you have been without contacts. We truly appreciate your patience and are here if you have any further questions or need additional assistance.
Posted 6 months ago
STILL WAITING ON MY ORDER
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Posted 6 months ago
Thank you for your review. We are glad to inform you that your order is currently in transit, and the tracking information was emailed to you. If you haven’t seen it, please check your spam or promotions folder. Please feel free to reach out to us at help@ezcontacts.com if you need it resent or have any other questions. We appreciate your business with us and wish you a wonderful day ahead.
Posted 6 months ago
Easy to order! Easy to upload prescription!
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Posted 6 months ago
Great price and fast shipping. Thank you.
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Posted 6 months ago
Waited a month for my glasses. When I called I was told they were unavailable, even though my credit card had been run a month earlier. Some did reach out and state they were available. Finally received them weeks later and they were completely incorrect. Made an appointment with my doctor and they laughed. He couldn't believe how incorrect they were. Tried to contact company 10 times and was never able to speak to customer service, either they were busy or company was closed for a weeks. I will say the return process was easy, but don't feel I should have to pay the return shipping on an incorrect glasses.
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Posted 6 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 6 months ago
Shipping takes a long time.
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Posted 6 months ago
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 5 months ago
Awesome all around!
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Posted 6 months ago
Ordered on Saturday May 31, paid for 2 day shipping. After waiting till Tuesday about where the glasses were I got a response that they were closed and would get back to me Wednesday. On wednesday all I got in response was it was taking longer than normal to process my order and then 30 min later label was created. Friday the 7th I am expecting my glasses. I don’t feel like I should have to pay for the two day shipping because it took three days to get my order started.
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Posted 6 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 6 months ago
Good Evening. I have ordered with EZ contacts many times.. This order I recently placed upon checking out it said shipping fee and last time I ordered same response. However you advertised ad states free shipping. I was told by a rep that beause I am a recurring customer that I am being charged.. REALLY. a prior customer being charged. I understand our economy etc. Then change your ad..The I called about status of order was told it could be 2-3 weeks before receiving because your resource you order from that was time line.. Really, then speak the truth let your customers know before hitting the pay button. I finally got an email today stating my order was shipped.. During this process no communication on your end when I placed my order. I feel you should give a full credit for future order not some 5 dollar coupon due to the lack of anyone contacting me, I had to keep calling over and over. Had I know I would not have returned to ez contacts!
Helpful Report
Posted 6 months ago
Thank you for taking the time to share your experience, and we truly appreciate your continued business with us. We’re sorry to hear that this recent order did not meet your expectations. Your concerns about the shipping charges and communication are valid, and we understand how frustrating it must have been to feel like you had to keep reaching out without clear updates. Regarding the shipping fee, we do offer free shipping promotions, but they may not always apply to every item or order type. We apologize for any confusion caused by the messaging at checkout and will review our advertising to ensure expectations are clear. As for the delay, some of our items do ship from third-party partners, and while we do our best to reflect accurate timelines, there are occasional delays outside our direct control. That said, we agree communication could have been much better in this case, and we’re reviewing the situation internally to improve this going forward. One of our team members will reach out to discuss a more appropriate resolution with you directly. We value your loyalty and would like the chance to make this right.
Posted 6 months ago
EZContacts is rated 4.0 based on 22,702 reviews