Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Failed to provide a way to cancel my order after placing it. Customer service took forever to respond and said it was already shipped by the time they saw the email.
Helpful Report
Posted 9 months ago
Thank you for your feedback. We understand the frustration of not being able to cancel an order quickly. In this case, your order shipped almost immediately after it was placed, which is why we were unable to cancel it in time. We do our best to process and fulfill orders as quickly as possible, but this can sometimes limit cancellation windows. If you no longer need the item, you're absolutely welcome to return it for a full refund. Our customer service team is here to help with that process and ensure it's as smooth as possible.
Posted 9 months ago
Scammy website, terrible customer service, currently been on hold for customer service for 30 mins after no response for 3 days from Contact Us outreach. EZ Contacts promotes "Free Shipping*" all over their website, but then the default shipping method is "3-5 business days", coming with a $9.95 shipping fee. I caught this within 2 mins of submitting my order, but have not been able to contact EZ Contacts for days and now my order (which was supposed to ship "same day") has shipped - 3 days later. With the $10 shipping charge to get delivery within a week. What is this - 1980 again???
Helpful Report
Posted 9 months ago
Thank you for your feedback, and we’re sorry for the frustration and delays you experienced. We understand how the shipping messaging may have been unclear, and we appreciate you pointing that out. While we do offer free shipping on select items and promotions, not all products or shipping methods are eligible. That said, we’ve issued a refund for half of your shipping fee as a courtesy. We also apologize for the delayed response and hold time. Our team has been experiencing higher-than-usual volume, but we know how important timely support is and are actively working to improve. We truly value your business and hope we can provide a better experience in the future.
Posted 9 months ago
Excellent price, fast delivery and good product.
Helpful Report
Posted 9 months ago
It was a super fast shipping and an excellent service online. Thank you so much.
Helpful Report
Posted 9 months ago
EZContacts saved me $75 on Mai Jim's sunglasses!
Helpful Report
Posted 9 months ago
Extremely fast shipping. Thanks! Expiration date is not as good as if you purchased retail but still a few months out. Probably next time I would purchase from the local pharmacy and pay a bit more to get a tube that last 2x + as long like the last time I purchased from the pharmacy. It's a tradeoff--you can save money here if you will use it all up in fw months--but if you don't use the product often or only emergencies, it's probably better to pay more locally.
Helpful Report
Posted 9 months ago
My order from EZ Contacts was great! Their website very easy to use, delivery was prompt and my sun glasses are exacly whet I wanted.
Helpful Report
Posted 9 months ago
My Oakley sunglasses were just as advertised
Helpful Report
Posted 9 months ago
Ordered 2 @225 snd 2 @ 250 got 4@ 250 error, please respond thanks
Helpful Report
Posted 9 months ago
As a first time customer, I’m very pleased not only with the product, but with customer service and their fast response to helping you.
Helpful Report
Posted 9 months ago
I made a purchase on 5/8 and since I had to pay for 1-2 business day shipping(free shipping is not available for promotional purchases,a way to get their promotion back) I reached out to Ruth at EZ contacts on 5/14 asking if my shipping fee will be reimbursed since they have not even shipped for a week. She advised me that handling is not part of the time estimated and refused to reimburse me. Somehow the contacts shipped that same day although she said they were out of stock. Overall, the no free shipping on promotional purchases and bad service will have me return to Costco for my contact lens needs. I would not mind waiting for the purchase if free shipping is an option. But charging me 12$ to not ship for a week is just bad service. Especially since the contacts were in stock.
Helpful Report
Posted 9 months ago
Always very quick and easy! I just click on the "reorder" button, verify everything is correct, choose how soon I want my contacts, and submit. It literally takes me 45 seconds to order!
Helpful Report
Posted 9 months ago
Love them…………….
Helpful Report
Posted 9 months ago
Good price, delivered as promised. Thanks!
Helpful Report
Posted 9 months ago
Bought Oakley Flak 2.0 from ezcontacts and the Oakley custom shop the same day. There are some dissimilarities between the two. The fit, snugness and marking on the ezcontacts pair are very different. I believe ezcontacts is selling fake Oakleys at a slightly reduced price. I will not be purchasing from them again
Helpful Report
Posted 9 months ago
WOW!!!! this site makes buying contacts in a snap 100% hassle free. great prices, great customer service, and best of all - EXTREMELY fast shipping! i placed an order in the morning and it shipped by the afternoon. i will not purchase contacts anywhere else!
Helpful Report
Posted 9 months ago
Still waiting for my order placed in April to be completed.
Helpful Report
Posted 9 months ago
Great prices and very good customer service.
Helpful Report
Posted 9 months ago
Excellent customer service, quick and reliable. Congrats! And highly recommended...
Helpful Report
Posted 9 months ago
Great prices and excellent customer service! I ordered a pair of D&G eyeglasses which at the time I didn’t know have a fault, specifically the gold bars on the sides of the glasses fall off per independent reviews I read on other sites. I asked EZ if they would make sure that these pieces are reinforced so I don’t have to deal with finding a part which is supposedly impossible and they said absolutely we will do this and make sure they’re on tightly. I really appreciated this. I would recommend EZ contacts because their prices are half of other places, they are very helpful, and I ordered my glasses yesterday and I got the tracking today! Highly recommended!
Helpful Report
Posted 9 months ago
EZContacts is rated 4.0 based on 22,714 reviews