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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

Good Evening. I have ordered with EZ contacts many times.. This order I recently placed upon checking out it said shipping fee and last time I ordered same response. However you advertised ad states free shipping. I was told by a rep that beause I am a recurring customer that I am being charged.. REALLY. a prior customer being charged. I understand our economy etc. Then change your ad..The I called about status of order was told it could be 2-3 weeks before receiving because your resource you order from that was time line.. Really, then speak the truth let your customers know before hitting the pay button. I finally got an email today stating my order was shipped.. During this process no communication on your end when I placed my order. I feel you should give a full credit for future order not some 5 dollar coupon due to the lack of anyone contacting me, I had to keep calling over and over. Had I know I would not have returned to ez contacts!
Helpful Report
Posted 1 year ago
Thank you for taking the time to share your experience, and we truly appreciate your continued business with us. We’re sorry to hear that this recent order did not meet your expectations. Your concerns about the shipping charges and communication are valid, and we understand how frustrating it must have been to feel like you had to keep reaching out without clear updates. Regarding the shipping fee, we do offer free shipping promotions, but they may not always apply to every item or order type. We apologize for any confusion caused by the messaging at checkout and will review our advertising to ensure expectations are clear. As for the delay, some of our items do ship from third-party partners, and while we do our best to reflect accurate timelines, there are occasional delays outside our direct control. That said, we agree communication could have been much better in this case, and we’re reviewing the situation internally to improve this going forward. One of our team members will reach out to discuss a more appropriate resolution with you directly. We value your loyalty and would like the chance to make this right.
Posted 1 year ago
placed an order over 7 weeks ago, still don't even have a delivery date....they sure charged my credit card though
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Posted 1 year ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Very easy and convenient cheap as well
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Posted 1 year ago
I have not gotten glasses with the lenses in them yet, but as far as the quality of the glasses and durability, there are really great and the prices are really reasonable too.
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Posted 1 year ago
In 6 short months the cost for these contacts has increased by $30 per box. That is outrageous!!!
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Posted 1 year ago
It took them 2 weeks to ship my contacts, and I think they shipped only because I asked where they were. Estimated delivery dates clearly mean nothing here.
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Posted 1 year ago
Very disappointing experience unfortunately. The glasses I ordered took a while to arrive. When they did, they look too big on me and the prescription didn’t work out for some reason. I bought glasses with the same Rx in a store and they’re great so I don’t understand why these didn’t. Now I have to pay $12 in shipping to return even thought I think something isn’t right about the prescription. I won’t purchase glasses online again. Contacts maybe but not glasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Have had a horrible experience with them. Even to get a call back or get in touch with anyone there. Use to be great customer service and get my contacts on time. Now no one answer the phones or emails. Go somewhere else !
Helpful Report
Posted 1 year ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Excellent!!
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Posted 1 year ago
Failed to provide a way to cancel my order after placing it. Customer service took forever to respond and said it was already shipped by the time they saw the email.
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Posted 1 year ago
Thank you for your feedback. We understand the frustration of not being able to cancel an order quickly. In this case, your order shipped almost immediately after it was placed, which is why we were unable to cancel it in time. We do our best to process and fulfill orders as quickly as possible, but this can sometimes limit cancellation windows. If you no longer need the item, you're absolutely welcome to return it for a full refund. Our customer service team is here to help with that process and ensure it's as smooth as possible.
Posted 1 year ago
Scammy website, terrible customer service, currently been on hold for customer service for 30 mins after no response for 3 days from Contact Us outreach. EZ Contacts promotes "Free Shipping*" all over their website, but then the default shipping method is "3-5 business days", coming with a $9.95 shipping fee. I caught this within 2 mins of submitting my order, but have not been able to contact EZ Contacts for days and now my order (which was supposed to ship "same day") has shipped - 3 days later. With the $10 shipping charge to get delivery within a week. What is this - 1980 again???
Helpful Report
Posted 1 year ago
Thank you for your feedback, and we’re sorry for the frustration and delays you experienced. We understand how the shipping messaging may have been unclear, and we appreciate you pointing that out. While we do offer free shipping on select items and promotions, not all products or shipping methods are eligible. That said, we’ve issued a refund for half of your shipping fee as a courtesy. We also apologize for the delayed response and hold time. Our team has been experiencing higher-than-usual volume, but we know how important timely support is and are actively working to improve. We truly value your business and hope we can provide a better experience in the future.
Posted 1 year ago
Excellent price, fast delivery and good product.
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Posted 1 year ago
It was a super fast shipping and an excellent service online. Thank you so much.
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Posted 1 year ago
EZContacts saved me $75 on Mai Jim's sunglasses!
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Posted 1 year ago
Extremely fast shipping. Thanks! Expiration date is not as good as if you purchased retail but still a few months out. Probably next time I would purchase from the local pharmacy and pay a bit more to get a tube that last 2x + as long like the last time I purchased from the pharmacy. It's a tradeoff--you can save money here if you will use it all up in fw months--but if you don't use the product often or only emergencies, it's probably better to pay more locally.
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Posted 1 year ago
My order from EZ Contacts was great! Their website very easy to use, delivery was prompt and my sun glasses are exacly whet I wanted.
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Posted 1 year ago
My Oakley sunglasses were just as advertised
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Posted 1 year ago
Ordered 2 @225 snd 2 @ 250 got 4@ 250 error, please respond thanks
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Posted 1 year ago
As a first time customer, I’m very pleased not only with the product, but with customer service and their fast response to helping you.
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Posted 1 year ago
I made a purchase on 5/8 and since I had to pay for 1-2 business day shipping(free shipping is not available for promotional purchases,a way to get their promotion back) I reached out to Ruth at EZ contacts on 5/14 asking if my shipping fee will be reimbursed since they have not even shipped for a week. She advised me that handling is not part of the time estimated and refused to reimburse me. Somehow the contacts shipped that same day although she said they were out of stock. Overall, the no free shipping on promotional purchases and bad service will have me return to Costco for my contact lens needs. I would not mind waiting for the purchase if free shipping is an option. But charging me 12$ to not ship for a week is just bad service. Especially since the contacts were in stock.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,723 reviews