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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

great service - explained every detail Chat was annoying - response came from different customer service staff. Having to explain the issue in each chat over and over again, was time cocnsuming and annoying!!!
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Posted 1 year ago
Good price- reliable
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Posted 1 year ago
ordering tracking delivery was all very easy and efficient will recommend and use again!
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Posted 1 year ago
ezcontacts has an easy to navigate website. their layout is easy to navigate and understand, their options are great too. my only nitpick is the payment options being limited to affirm and credit/debit card only, where’s paypal? klarna? apple pay?.
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Posted 1 year ago
I have bought 4 pairs of glasses over the years with great experience. I recently placed an order for a nonprescription set of costas and it has taken over 2 months and still not shipped. They are available directly from the manufacturer, yet EZ contacts have said the manufacturer is having issues with stock. This was an order that showed to be available when I purchased. Emails to customer service yield apologies but no answers.
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Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 11th and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
Did not let me know during purchase it would be almost 2 months to receive the product . They offer lower prices but wait time is long
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Posted 1 year ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 12th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Good customer support.
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Posted 1 year ago
I contacted them to ask when my order will be sent. They told me it's on backorder and we'll be delayed for at least 1-2 weeks. They should notify you if this BEFORE you place your order. I will never order from them again.
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Posted 1 year ago
Hello, Thanks for contacting us. We regret to hear about the delay in your order. We understand the frustration this can cause, and we thank you for bringing it to our attention. After looking into the matter, we discovered that your order experienced a delay. However, it was shipped on July 11th and is expected to reach you soon. We apologize for any inconvenience this may have caused. Your feedback will be considered as we work to prevent similar issues in the future.
Posted 1 year ago
Very happy with my product and the price I got as well! Always enjoy doing business with EZContacts!
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Posted 1 year ago
Great quality, and fast delivery. love itt!
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Posted 1 year ago
i love you guys
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Posted 1 year ago
Order was processed and shipped quickly. EZ Contacts has always been the cheapest option.
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Posted 1 year ago
Great experience and quick delivery!
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Posted 1 year ago
Great and easy way to get your contacts with your prescription. My wife been using for a while and the service is great .
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Posted 1 year ago
Bad customer service
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Posted 1 year ago
Hello, We appreciate your feedback and the time you have taken to provide it. Our primary goal is to ensure the utmost satisfaction of our customers, and we are disappointed to learn that we have not achieved this in your case. Your input is highly valuable to us, and we are eager to gain a full understanding of the specific concerns that have led to your dissatisfaction. We kindly request that you contact us at help@ezcontacts.com to share more detailed information about your experience. This will enable us to thoroughly investigate the matter and effectively address your concerns. Your willingness to assist us in improving our services is deeply appreciated.
Posted 1 year ago
They send me a counterfeit item. They do not sell legit item.
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Posted 1 year ago
Hello, We appreciate the feedback you have provided. EZContacts takes pride in offering only genuine products, and we can assure you that we do not sell any off-market or counterfeit items. Our range of eyeglasses, sunglasses, contact lenses, and eyecare products are all 100% authentic and sourced directly from the manufacturer or their authorized distributors. These products are supplied by brand-name eyewear and eyecare companies, and each pair of glasses you purchase from us will include all the necessary accessories such as a branded case, cloth, warranty cards, and a certificate of authenticity to guarantee their legitimacy. If however, you have received glasses that appear to be defective in any manner, we kindly ask that you email us at help@ezcontacts.com along with photographs of the issues. We will gladly assist you in arranging a refund or shipping a replacement frame.
Posted 1 year ago
East to use.
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Posted 1 year ago
Website is easy to navigate. My contacts are always in stock and I love the selection of glasses. I like the pricing. Customer service is top-notch.
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Posted 1 year ago
Amazing!!!
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Posted 1 year ago
Failure to communicate the 4 to 6 week wait for delivery of the purchase and the ridiculous delay are the reasons for the low review rating
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Posted 1 year ago
Hello, We appreciate your feedback regarding the delay in your order. The order was dispatched successfully on July 10th, and we anticipate its prompt delivery. We apologize for any inconvenience caused and assure you that your feedback will aid us in preventing similar issues in the future. Thank you for your understanding.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,720 reviews