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EZContacts Reviews

4.0 Rating 22,703 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Website is easy to navigate. My contacts are always in stock and I love the selection of glasses. I like the pricing. Customer service is top-notch.
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Posted 1 year ago
Amazing!!!
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Posted 1 year ago
Failure to communicate the 4 to 6 week wait for delivery of the purchase and the ridiculous delay are the reasons for the low review rating
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Posted 1 year ago
Hello, We appreciate your feedback regarding the delay in your order. The order was dispatched successfully on July 10th, and we anticipate its prompt delivery. We apologize for any inconvenience caused and assure you that your feedback will aid us in preventing similar issues in the future. Thank you for your understanding.
Posted 1 year ago
The contacts are always shipped immediately. Never got a wrong batch. However, the constant bouncing around when it comes to the actual prices of my one a day contacts is annoying. I realize it is a feature for online contact lens sales, but it is annoying.
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Posted 1 year ago
I must admit that I was a bit skeptical about ordering glasses online but the price was too good to pass up. It was an easy process and I was able to get an even better deal with a coupon. I did not get my prescription online since I wasn't sure if I would have to return the item. From order to deliver was only 3 days! I received status updates about my item throughout the process. My new glasses came nicely packaged. I an extremely satisfied with my order.
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Posted 1 year ago
They took my money 2 months ago and have not given me my order, or the money back! I have requested several times for them to do one or the other. They don’t even deserve one star, but it won’t let me pick less. They are thieves
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Posted 1 year ago
Hey there, Thanks for getting in touch with us. We're sorry to hear that your order got delayed. We understand how frustrating that can be, and we're grateful that you let us know. We've looked into the problem and found out that the order you placed on June 4th did experience some unexpected delays, but it's all set to be shipped out today. We expect it to reach you within the shipping timeframe you selected. Your card wasn't charged until today when the order was ready for shipping. There was a pending authorization on your account to ensure that the funds would be available when we processed the charge. We apologize for any inconvenience this may have caused. We'll definitely take your feedback into consideration as we work to prevent similar issues in the future.
Posted 1 year ago
I made an error entering my prescription information, which was my fault. I reached out via email less than 15 minutes after completing the order in an attempt to fix this prior to it being sent to the lab. I began calling the 800 number the following morning, and when the call was returned, was told it was already sent to the lab and could not be corrected. I ordered 3 items, two prescription eyeglasses, and non prescription sunglasses. So, I have to wait while the lab fabricates the lens and paid express shipping to be delivered 7/19, only to immediately return the items, and wait 2 weeks for the lens to be replaced and shipped. Also uploaded my prescription, but was told over the phone (by Rebecca) that since it was glasses, not contacts, the prescription is optional and NOT verified, despite listening on hold to the message over and over again that it would be verified for accuracy. For this reason, combined with the identification of my mistake within 15 minuntes of order completion and attempting to reach any one, I will be returning all 3 items, totaling over $ 1,200 and not reordering them from this company.
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Posted 1 year ago
Hi there, Thank you for your feedback. We regret to hear that you were disappointed with our services. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. The prescription changes were confirmed by our lab as of July 9th. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
I liked is quick delivery and cheap
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Posted 1 year ago
Prices are good but everyone does free shipping so I feel strongly that to capture market share tou need to give free shipping on all discounted products. TY
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Posted 1 year ago
Such a pleasant experience! I found a famous brand with a huge discount. The glasses were made in 1 business day and delivered within 2 business days. Highly recommend!
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Posted 1 year ago
I don't know yet, I've been waiting 6 weeks for my order and have not received it yet. Not impressed with customer service when I called.
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Posted 1 year ago
Hello, Thank you for getting in touch. We're truly sorry to hear about the delay with your order. We understand how frustrating this must be, and we appreciate you letting us know about it. After looking into the issue, we found that there was indeed a delay with your order. However, we managed to ship it out successfully on July 10th, and we anticipate that it will reach you shortly. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will take it into consideration as we strive to prevent similar issues in the future.
Posted 1 year ago
Convenient and large selection of frames available
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Posted 1 year ago
Please don’t take long getting my lens here,last order was sitting in the state it was shipped!!
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Posted 1 year ago
The shipping processing take ways too long. I understand that I got free shipping but the fact that they did not move. I have ordered from other competitors and whatever contacts I order got shipped the same day and was here by 2-3 days
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Posted 1 year ago
Quick and Fast shipping. Glasses came correct with my prescription. Love them!
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Posted 1 year ago
Difficult to order
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
I never write reviews but I had to for this company. My sunglasses were half the price of mall prices, same-day shipping and they were delivered within days. Referred all my friends here!
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Posted 1 year ago
Very satisfying ! Good prices and faster delivery
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Posted 1 year ago
The process of ordering contacts is easy and I always receive the precise order. The reason I giving a lower review is they take long to get. They ship DHL, which takes forever. I actually paid $20 or $30 for rush shipping and it was not faster at all. I’m considering changing companies because in today’s world, it shouldn’t take that long to get an item.
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Posted 1 year ago
Hi there, Thank you for your review and feedback. We appreciate your positive comments about our ordering process and the accuracy of your orders. Regarding the shipping, we apologize for any confusion. Upon reviewing your order details, we found that you opted for our 3-5 business day shipping option at a cost of $7.95. According to the tracking information, your package was shipped promptly and delivered within the expected time frame. We understand your frustration with the perceived delay and apologize if there was any miscommunication regarding the shipping service. We strive to provide efficient service and meet our customers' expectations. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact our customer support team directly. We value your business and hope to continue serving you in the future.
Posted 1 year ago
I am disappointed that I am charged for shipping. I pressed the wrong key and could not return.
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Posted 1 year ago
Hi there, Thank you for your review. We deeply apologize for the frustration caused by the shipping options. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,703 reviews