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EZContacts Reviews

4.0 Rating 22,703 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Prices were great, ordering was easy
Helpful Report
Posted 1 year ago
I’ve had a very easy and satisfying experience when I purchased my eyewear. I ordered my prescription frames on July 9th and they were shipped to me on July 12th. The ordering online was very easy and the frames were very affordable. They are sturdy and the fit is perfect. They are very sophisticated looking on me. I am a satisfied customer and would purchase again. I read a customer review that stated her frames read “made in Japan” (mines say the same thing) which made me feel a little uneasy but upon checking the official Gucci website, some Gucci eyewear is manufactured in Japan as well as Italy.
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Posted 1 year ago
EZCONTACTS is my only store to shop for eye wear
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Posted 1 year ago
Hi, Ordered contacts and site states free shipping on every U.S order. I went to checkout and the free shipping option doesn’t work so I paid 7.95 extra for shipping. Terrible. Contacted customer service and was told the contacts I ordered doesn’t have free shipping!!!! What does that mean? Terrible
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Good quality in frames and eyeglasses prescription
Helpful Report
Posted 1 year ago
Quick and great products. I highly recommend
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Posted 1 year ago
Easy to use and priced reasonable
Helpful Report
Posted 1 year ago
Purchased lumify and the cap was broken and could not come off.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Easy ordering, just apply your prescription in the order and they take care of the rest
Helpful Report
Posted 1 year ago
Was pleased to find this site (no pun intended) to order my contact lenses. Easy to naviagte and order what I needed, and the price was fantastic!
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Posted 1 year ago
I completed my order, I received no confirmation email, I can’t login and find my order, but they charged my credit card. So basically they stole money from me and they aren’t giving me the product I paid for. Beware, this company is a scam!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
I love the fact that EZContacts has a transparent pricing policy. The customer service representative was excellent!
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Posted 1 year ago
I have not received an update on my order and it's been 2 weeks.
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Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 13th and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
I don't understand why a picture of my current contact box isn't acceptable.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We understand your frustration regarding the prescription upload timing. Verifying contact lens prescriptions is mandated by the Federal Trade Commission to ensure your eye health and vision correction. Unfortunately, a picture of your current contact box wouldn't suffice. If you don't have your prescription right away; you can easily upload it later through the link in your order confirmation email or by contacting our customer support team at help@ezcontacts.com. Thanks for your understanding and cooperation.
Posted 1 year ago
Have not recieved my order ? 2 weeks
Helpful Report
Posted 1 year ago
Hello, Thank you for reaching out to us. We are sorry to hear about the delay in your order. We understand the frustration this may have caused, and we appreciate you bringing this matter to our attention. Upon investigating, we found that your order was indeed delayed. However, it was dispatched on July 10th and should be on its way to you shortly. We apologize for any inconvenience this may have caused. Rest assured that we will take your feedback into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
I have ordered my contacts from you and have not received a confirmation email yet. I did get two emails asking for reviews. Seems it would be more beneficial if you sent the confirmation first.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your order confirmation. We've just gone ahead and resent the order confirmation email to you. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you still can't find the email, or if you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
This was my 2nd purchase at ez, sunglasses in the past and readers more recently. Both pairs shipped extremely fast, to my doorstep in less than a week both times. I'm very happy to have my prescription readers so quickly and THANK YOU ezcintacts for the lens wipe and screwdriver kit! Excellent pricing as usual.
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Posted 1 year ago
Very quick turnaround. Price reasonable
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Posted 1 year ago
Terrible lead time on shipping. It took so long I actually cancelled my order. Paid cancellation fee and they still shipped it. Very disappointed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. EZContacts does not charge a cancelation fee if one would like to cancel an order. We apologize for any confusion on your end and that your order was shipped out although you requested it be canceled. Please feel free to reach out to us at help@ezcontacts.com if the matter is not fully resolve. Thanks again for your feedback and have a wonderful day.
Posted 1 year ago
EZContacts is easy to shop from and I am most definitely satisfied with my product and delivery. Thank you EZContacts. I will be a returning customer and I recommend shopping with you.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,703 reviews