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EZContacts Reviews

4.0 Rating 22,703 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It was quick and easy to reorder my contacts. They kept my prescription on file and I just had to click. Excellent service!
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Posted 1 year ago
Best service and affordable glasses God bless
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Posted 1 year ago
The service was great, and the product I ordered arrived undamaged. The only set back I had was it took about 5 weeks for my order to be sent out.
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Posted 1 year ago
I haven't received my new glasses yet, but so far EZContacts was great. The ordering process was easy and customer service has been wonderful.
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Posted 1 year ago
Paid for 2 day shipping and it’s been 4 days.
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Posted 1 year ago
Hello, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. While you've requested 2-day shipping, we see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Cannot do online eye exam. Order was canceled and I was still charged
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Posted 1 year ago
Hello, We appreciate your feedback. We apologize for the issues you faced with the online vision test. As for the cancellation, your order remains active, so no refund has been issued. We would love to assist you in getting your prescription verified. Please reach out to help@ezcontacts.com should you require further assistance.
Posted 1 year ago
I ordered sunglasses. I received them within a couple of days. Wonderful customer service.
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Posted 1 year ago
Took over 2 months to receive my order
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Posted 1 year ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your experience with our delayed lenses. We understand your frustration We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which confused you when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We're truly sorry for the extended wait, but we're happy that you've received the frames already. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
Am not happy with ezcontact wait almost 4 weeks and still have not yet receive my glasses it not cool .. Respectfully now I just want my money back .
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Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the delays you encountered with your order as we strive to provide the best possible service to our customers. We're truly sorry for the extended wait, but we're happy to inform you that your order has shipped and the tracking information has been emailed to you. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
Quick and easy to order
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Posted 1 year ago
Order frames only they came in the wrong size. And they happily returned them. No questions
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Posted 1 year ago
My first time ordering online. EZContacts had the frames I wanted. I have a high strength prescription (-11) so I order the thinest lenses possible. They delivered my glasses and I am very pleased and impressed! The lenses fit perfectly in the frames. I couldn’t ask for better service.
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Posted 1 year ago
Your representative was kind, courteous and exceptionally professional. You are lucky to have her.
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Posted 1 year ago
Amazing!!!
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Posted 1 year ago
Absolutely horrible experience! It took over 5 weeks to get a pair of glasses!! I don’t even get prescription lenses put in them! Just the frames! It took over a week to mail me them once they did come in because they took 2 whole days to get them to DHL to which they were then sent to USPS for final delivery! DO JOT ORDER FROM EZ CONTACTS! This was the longest and slowest process ever! Calling them also is not easy. I called in the morning at 9:30 am and got a call back at 4:00 pm. I’m extremely unhappy at this process and will never order from them. I have told anyone I know not to order from them as well!
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Posted 1 year ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your experience with our delayed lenses. We understand your frustration. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We're truly sorry for the extended wait, but we're happy to inform you that your order has shipped and the tracking information has been emailed to you. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
The ordering process was very easy and the prices were better than either Costco.com or 1-800-Contacts. I have not received my order yet, so I'm only rating the ordering experience here.
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Posted 1 year ago
Great service ! Rec'd update notifications- item was delivered on time! Thank you...will order again from you!
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Posted 1 year ago
Easy checkout and fast shipping - repeat customer!
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Posted 1 year ago
Excellent service. Quick shipping!! No hassles!
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Posted 1 year ago
Good pricing and NO HIDDEN FEES which is such a breath of fresh air! The only reason for 1 star off is you still have to search anonymously to get the best pricing. And although it appeared shipping would be free, that option was not available to me for some reason. Otherwise you get what you see - unlike other sites where the price is half but then the "processing fees" are mroe than the lenses themselves!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,703 reviews