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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Quick and easy to order
Helpful Report
Posted 1 year ago
Order frames only they came in the wrong size. And they happily returned them. No questions
Helpful Report
Posted 1 year ago
My first time ordering online. EZContacts had the frames I wanted. I have a high strength prescription (-11) so I order the thinest lenses possible. They delivered my glasses and I am very pleased and impressed! The lenses fit perfectly in the frames. I couldn’t ask for better service.
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Posted 1 year ago
Your representative was kind, courteous and exceptionally professional. You are lucky to have her.
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Posted 1 year ago
Amazing!!!
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Posted 1 year ago
Absolutely horrible experience! It took over 5 weeks to get a pair of glasses!! I don’t even get prescription lenses put in them! Just the frames! It took over a week to mail me them once they did come in because they took 2 whole days to get them to DHL to which they were then sent to USPS for final delivery! DO JOT ORDER FROM EZ CONTACTS! This was the longest and slowest process ever! Calling them also is not easy. I called in the morning at 9:30 am and got a call back at 4:00 pm. I’m extremely unhappy at this process and will never order from them. I have told anyone I know not to order from them as well!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your experience with our delayed lenses. We understand your frustration. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We're truly sorry for the extended wait, but we're happy to inform you that your order has shipped and the tracking information has been emailed to you. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
The ordering process was very easy and the prices were better than either Costco.com or 1-800-Contacts. I have not received my order yet, so I'm only rating the ordering experience here.
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Posted 1 year ago
Great service ! Rec'd update notifications- item was delivered on time! Thank you...will order again from you!
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Posted 1 year ago
Easy checkout and fast shipping - repeat customer!
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Posted 1 year ago
Excellent service. Quick shipping!! No hassles!
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Posted 1 year ago
Good pricing and NO HIDDEN FEES which is such a breath of fresh air! The only reason for 1 star off is you still have to search anonymously to get the best pricing. And although it appeared shipping would be free, that option was not available to me for some reason. Otherwise you get what you see - unlike other sites where the price is half but then the "processing fees" are mroe than the lenses themselves!
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Posted 1 year ago
Great
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Posted 1 year ago
Much later delivery than promised. Shipping price of $7.50 for a small box that weighs under 2 oz. Wouldn’t use them again unless I was in a bind.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 1 year ago
easy site to navigate, produce product and shipped as described.
Helpful Report
Posted 1 year ago
Quick delivery after ordering and submitting a photo of my prescription. Excellent price for Bioinfinity Toric lenses.
Helpful Report
Posted 1 year ago
Quick shipping and item as described!
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Posted 1 year ago
Terrible website and customer service. I input the wrong prescription by accident and before I even clicked to confirm purchase the order went through. I sent multiple follow ups to change the prescription and they told me to upload the desired prescription so I did and THEY STILL sent the wrong prescription.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Hello, I just want to say thank you to Naomi D. She provided great customer service every time I checked in with her on my order ,since it took a little longer than expected. Service like that will keep me coming back and recommending EZCONTACTS to all my friends. Thanks Rob.
Helpful Report
Posted 1 year ago
They got the optical center off all the time..... Causing eye strain. Too bad this company has great potential
Helpful Report
Posted 1 year ago
Hello, Thank you for sharing your feedback. We're sorry to hear that the frames you received from us have caused eye strain. Typically, the optical center should not result in eye strain. It's possible that an inaccurate PD measurement has led to the discomfort. We offer free redos if the item is returned within 30 days of receiving the item. If you suspect an issue with your prescription lenses, please feel free to return them, and we'll do our best to ensure they are perfect. While not mandatory, we recommend sharing your prescription with us so that our lab team can ensure the lenses are crafted accurately this time. If you need further assistance, please don't hesitate to contact us at help@ezcontacts.com.
Posted 1 year ago
I paid extra money to have my product shipped over night but nowit says I can't get them till Monday the 15th. I want a refund on the extra money I spent to have them here yesterday but now it's saying Monday the 15th. If that's the case why did I pay to have them over nighted??
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We regret to hear that your order was not received in the time frame you were expecting. We would like to clarify that our shipping policies are based on business days, excluding weekends and holidays. Because your order was placed on July 11th the next day was Friday going into the weekend, thus delaying the shipment until the next business day, Monday the 15th. We apologize for any inconvenience caused by this delay and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews