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EZContacts Reviews

4.0 Rating 22,703 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great
Helpful Report
Posted 1 year ago
Much later delivery than promised. Shipping price of $7.50 for a small box that weighs under 2 oz. Wouldn’t use them again unless I was in a bind.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 1 year ago
easy site to navigate, produce product and shipped as described.
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Posted 1 year ago
Quick delivery after ordering and submitting a photo of my prescription. Excellent price for Bioinfinity Toric lenses.
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Posted 1 year ago
Quick shipping and item as described!
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Posted 1 year ago
Terrible website and customer service. I input the wrong prescription by accident and before I even clicked to confirm purchase the order went through. I sent multiple follow ups to change the prescription and they told me to upload the desired prescription so I did and THEY STILL sent the wrong prescription.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Hello, I just want to say thank you to Naomi D. She provided great customer service every time I checked in with her on my order ,since it took a little longer than expected. Service like that will keep me coming back and recommending EZCONTACTS to all my friends. Thanks Rob.
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Posted 1 year ago
They got the optical center off all the time..... Causing eye strain. Too bad this company has great potential
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Posted 1 year ago
Hello, Thank you for sharing your feedback. We're sorry to hear that the frames you received from us have caused eye strain. Typically, the optical center should not result in eye strain. It's possible that an inaccurate PD measurement has led to the discomfort. We offer free redos if the item is returned within 30 days of receiving the item. If you suspect an issue with your prescription lenses, please feel free to return them, and we'll do our best to ensure they are perfect. While not mandatory, we recommend sharing your prescription with us so that our lab team can ensure the lenses are crafted accurately this time. If you need further assistance, please don't hesitate to contact us at help@ezcontacts.com.
Posted 1 year ago
I paid extra money to have my product shipped over night but nowit says I can't get them till Monday the 15th. I want a refund on the extra money I spent to have them here yesterday but now it's saying Monday the 15th. If that's the case why did I pay to have them over nighted??
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We regret to hear that your order was not received in the time frame you were expecting. We would like to clarify that our shipping policies are based on business days, excluding weekends and holidays. Because your order was placed on July 11th the next day was Friday going into the weekend, thus delaying the shipment until the next business day, Monday the 15th. We apologize for any inconvenience caused by this delay and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Quick, reliable service but prices are high
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Posted 1 year ago
The lead time was advertised as 7-10 business days, but it actually took 5 weeks to ship. The longer wait was disappointing, but EZContacts did not charge my credit card until the product shipped, which I appreciated.
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Posted 1 year ago
First time ordering from EZ. Was very easy to order.
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Posted 1 year ago
I paid extra for next day delivery and even reached out to confirm it would happen if I placed the order right at that moment and the shipping was delayed! Never arrived the next day! In fact now tracking says it will not arrive till Monday, 4 days later...
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We regret to hear that your order was not received in the time frame you were expecting. We would like to clarify that our shipping policies are based on business days, excluding weekends and holidays. Because your order was placed on July 11th the next day was Friday going into the weekend, thus delaying the shipment until the next business day, Monday the 15th. We apologize for any inconvenience caused by this delay and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com.
Posted 1 year ago
I own the real pair of glasses I ordered from you all and yours is a little off.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I love the Look, quality and fit of the Sunglasses and they came when I needed them. Will order from them again when I need some more shades.
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Posted 1 year ago
Great service.
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Posted 1 year ago
Great pricing. But took along time to receive order. Tried calling and never got through. Sent and email and got a response quickly saying they would ship soon. That was after they showed sitting in warehouse over a week after ordering. Once they finally shipped I did receive them in just a few days.
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Posted 1 year ago
Hello, We appreciate you getting in touch and sharing your feedback. We are sorry to hear that there has been a delay with your order. Your patience and understanding as we resolved this issue are greatly appreciated. We apologize for the longer-than-expected wait, but we are glad that you have now received your order. Your business is important to us, and we sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.
Posted 1 year ago
Great frames at great prices. I would recommend to others.
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Posted 1 year ago
My experience of ordering was frustrating free!!!!! I love my experience!!! The operator was so nice!!! Thank you EZContacts! I wish I had my form to fill out for my lenses! Next eye I will keep up with paperwork so I can do a one stop shop!!! I haven’t got my order yet! When I do I will update my review!
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Posted 1 year ago
Advertised glasses as in stock then didn't communicate for over a week outside of blowing up my email all day with their promotional ads trying to get me to place another order. I had to press them to find out that they had to order them still and they need another 2-3 weeks before they would receive them. I'm skeptical that they will ever get them. And you want another order after you can't deliver the first one? No thanks.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are sorry to hear about the delay in your order. We understand the frustration this can cause, and we appreciate you bringing this to our attention. Upon investigating, we found that your order was delayed. However, it was shipped on July 13th and is expected to reach you soon. If you no longer wish to receive promotional emails, you can unsubscribe from our email list at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You can also unsubscribe by emailing us at help@ezcontacts.com, and we will be glad to assist you with that. We appreciate your business with us and hope you have a wonderful day ahead!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,703 reviews