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EZContacts Reviews

4.0 Rating 22,703 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great fit perfect
Helpful Report
Posted 1 year ago
the contacts are fine. i have used them before. what i am disappointed in is the 1 day shipping. i ran out of contacts so i paid $29.95 for 1 day shipping, expecting them to arrive the next day. i was told the order takes 24 hrs. to process , then since it was a weekend, it wouldn't be shipped for 2 more days. so 1 day shipping became 4 days. i felt like i wasted that money and if i realized, would have just chosen standard free shipping.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to provide feedback regarding your recent order. We acknowledge and understand your concerns regarding the delayed shipping, and we sincerely apologize for any inconvenience this may have caused. As our shipping policy specifies on our website, orders are processed on business days only, excluding weekends and holidays. We regret that this important information may not have been readily apparent at the time of your purchase. We appreciate you bringing this matter to our attention, and we are committed to improving our customer experience by making shipping options clearer and more accessible for our valued customers. Thank you once again for your feedback, and please do not hesitate to reach out if you need any further assistance.
Posted 1 year ago
There is no way to cancel my order without contacting customer service, and you shipped my order before responding to either my call or email.
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Posted 1 year ago
Extended wait on shopping of item over 4 weeks
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Posted 1 year ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 18th and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 1 year ago
Would be helpful to provide the opportunity to upload the prescription during the ordering process
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Posted 1 year ago
I did not receive my package.
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Posted 1 year ago
Hello, Thank you for taking the time to provide feedback. We regret any inconvenience caused by the delay in receiving your package. According to the tracking information, your order was successfully delivered on July 16th. If, however, you have not received the package by next week, we suggest you contact us at help@ezcontacts.com for assistance with initiating a lost package claim. Thank you for your understanding and cooperation.
Posted 1 year ago
The shipping is too slow.
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Posted 1 year ago
I found what I was looking for.
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Posted 1 year ago
It's the worst thing you can buy, you don't have customer service, they never send the order, I was waiting for two weeks and they never sent it, I put in a refund and I didn't get the money, they still charge me 8 dollars to return a product that I never received.
Helpful Report
Posted 1 year ago
Hello, Thanks for taking the time to leave a review. We are sorry you have had issues with your order. We understand you've been waiting for a while now to receive your order. We are pleased to inform you that your order is ready to ship and will ship out on July 17th. In terms of the refund, it seems like you may have requested to initiate a return. The return label won't cost you anything unless you decide to return your order. Your business is important to us, and we sincerely apologize for any inconvenience caused. If you need further assistance, please feel free to contact us at help@ezcontacts.com.
Posted 1 year ago
Estoy feliz de poder pedir los lentes por internet fue muy rápido espero que me lleguen en el tiempo sugerido lo recomiendo
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Posted 1 year ago
Easy to reorder and never have any issues. The only thing that irks me is that they always send you a $10 coupon AFTER you place an order.
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Posted 1 year ago
I have been ordering glasses and I never had any issues. Now it is a headache for any order. I order glasses they have not sent me a tracking number
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for any inconvenience regarding your tracking information. We've just gone ahead and sent you the tracking information. Please note that sometimes our emails can end up in spam folders, so be sure to double-check there if you haven't received it yet. If you have any other questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
They are simple and user friendly
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Posted 1 year ago
Awful
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 1 year ago
Very quick service especially if you have an established account and password.
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Posted 1 year ago
Haven't received the product yet but the customer service people were very helpful in changing my glasses prescription when I realized I'd entered it incorrectly.
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Posted 1 year ago
Thank you so much EZContacts!! You are super Easy EZ!! I am so impressed at the quality & rapid response to your patients who need our eyesight!! My vision has been foggy with my older lenses & my refill of my prescription took no time at all! My order says already shipped & on the way! I can't wait to see again! You can't know how much this means to me! Thank you so much EZ Contacts!!! from DN Austin, Texas
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Posted 1 year ago
Excellent prices and great selection of contacts. Will definitely shop here again.
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Posted 1 year ago
I love it 😊
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Posted 1 year ago
good price and shipping lead time is short.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,703 reviews