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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Only issue it didn't allow me to take my 10% discount other than that placing the order was ok.
Helpful Report
Posted 1 year ago
Pros - good prices, friendly and helpful customer service. Cons - very hard to reach customer service - 45min hold time by phone, at least 1-2 days by email, SLOW shipping - took 3.5 biz days to ship out lenses, another 4 days to reach me.
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Posted 1 year ago
Hi there, Thank you for your feedback. We're glad to hear that you found our prices competitive and our customer service friendly and helpful. We apologize for the long hold times and slow shipping. We are continuously working to improve our response times and shipping process to provide a better experience for our customers. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.
Posted 1 year ago
I really enjoy shopping with EZContacts.
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Posted 1 year ago
Great customers service has returned! At least with the gentleman I worked with today on my first order...thank you sir!
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Posted 1 year ago
I have used them before, this order arrived late, so no contact solution for my month long trip….where my solution is not available for purchase. 😢
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Posted 1 year ago
Hello, We acknowledge the feedback you provided and would like to extend our sincere apologies for the delay you experienced with your recent order. We are pleased to inform you that both solutions you previously ordered are currently in stock, although one of them has limited availability at this time. You are welcome to place your order any day before 2 pm, and the items will be promptly shipped on the same day. We hope this will enable you to receive the items in time for your upcoming trip. For any inquiries regarding the processing time of an item, please do not hesitate to contact us at help@ezcontacts.com. Our team will be more than happy to assist you.
Posted 1 year ago
Best deals. Fast delivery. What more do you want? Maybe a 50% off once a year to your customers?
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Posted 1 year ago
I have ordered contacts from EZ twice: the first time my experience was great. The second was pretty terrible. Though when the order was placed, it was acknowledged via email and charged to my credit card, nothing happened for OVER 12 DAYS! I kept checking and it said "Order Processing." When I was finally able to get in touch, it was evident that the order had somehow not made it into their system. The contacts ordered on 7/3 are now on their way (7/19). I hope they make it!
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Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that this is not the level of service we aim to provide to our customers. Should you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com. We value your business and look forward to resolving this matter to your satisfaction. Wishing you a pleasant day ahead.
Posted 1 year ago
Customer service is excellent. Always so helpful with any questions or concerns I have had.
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Posted 1 year ago
Still waiting for call to be returned from customer service???
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Posted 1 year ago
Hi there, We acknowledge and appreciate your feedback. We apologize for any inconvenience you may have experienced in reaching us by phone due to the unusually high call volume. Please be assured that we are actively working to enhance our response times. In the meantime, we encourage you to contact us promptly via email at help@ezcontacts.com. We are committed to addressing your needs through this channel as well. A member of our phone support team will reach out to you soon. Your patience and understanding are greatly valued, and we extend our best wishes for a pleasant day ahead.
Posted 1 year ago
Very happy with the price I paid for my contacts! You guys rock! And you website is so easy to use!
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Posted 1 year ago
Easy to connect with a real person who was responsive and assisted with the issue. Thank you
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Posted 1 year ago
Ariel V. Sales representative was beyond excellent. He needed to assist be with the online order because of difficulty on my part. He called me back to follow up before the order was processed. Excellent job, thank you!
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Posted 1 year ago
Great deal and easy to order.
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Posted 1 year ago
GREAT! I purchased new frames for my MODO glasses for $200. less than my eye doctors office. While using the cloth to wipe my lenses the plastic nose part snapped in two. I was told $350. for new frames since my lenses were perfect. EZ Contacts has been great for contacts so I tried them and found the best price with discount. Arrived today in just under 3 weeks due to stock since I needed the exact frame numbers for my lenses to fit. Just got back from having my lenses switched, couldn't be happier. Thank you!
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Posted 1 year ago
Great service and price
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Posted 1 year ago
Once I paid to expedite an order to which I received the wrong one and never got my refund for the expedited shipping. They said they were going to send me the correct pair which no one told me they weren’t available…. I’ve been waiting two months now for my order. Next I ordered another pair of sunglasses that said they were in stock ready to ship. The page advertised next day shipping. I’ve been waiting over a week for those to ship. So basically this site is full of lies and isn’t transparent to their customers.
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Posted 1 year ago
Dear valued customer, We would like to express our gratitude for taking the time to provide feedback. We sincerely apologize for the delay in fulfilling your order placed on July 13th. We understand the frustration that can arise from such delays and regret any inconvenience caused. We are pleased to inform you that your order has been successfully shipped out on July 16th. According to the information provided with this review, the previous order that was returned to us was placed in 2021. If you require further assistance regarding that order, please do not hesitate to contact us at help@ezcontacts.com. We appreciate your feedback and apologize for any inconvenience caused.
Posted 1 year ago
I’m not happy with the processing. I paid extra for shipping believing I would receive the contacts quickly but I did not. Sadly disappointed.
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Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out on July 17th via your selected expedited shipping. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
I like EZContacts. They make it easy (hints the ez lol) yo shop for and purchase namebrand contacts.
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Posted 1 year ago
Great customer service all around! Responsive and easy to chat with someone throughout the ordering process. Products available at a good price and a pdf of the invoice is available right away to submit for insurance reimbursement. Repeat customer here and will shop them in the future as well!
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Posted 1 year ago
I ran out of my vision insurance allowance because I spent it on a new pair of glasses. I got a promotional offer for contacts from EZ Contacts for half the price compared to the doctor’s office. The contacts are the same quality compared to the doctor’s office. Keep up the good work!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews