Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The phone wait time is very long. Once you get someone on the line. The service is very prompt and professional.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
They never fail me, always the best prices, thanks EZContacts!!
Helpful Report
Posted 1 year ago
Be upfront about delayed shipping and the experience would have been better.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
Great prices for contacts!
Helpful Report
Posted 1 year ago
I ordered 3 pair of Versace sunglasses that I had tried on at the hut. They shipped out SO quickly, were about HALF the price, and they look amazing. Complete with the authentification stickers and papers, case, box, dust cloth. I am so thrilled with my purchase.
Helpful Report
Posted 1 year ago
The site was straightforward, easy to navigate, and ordering was simple; My order was processed promptly and shipped quickly; Everything was communicated well and I was kept updated throughout the quick and easy transaction: From the time I placed my order through shipping to my home! Thank you, EZContacts!
Helpful Report
Posted 1 year ago
I’ve been ordering from Ez Contacts for years I’m so disappointed in them I ordered these glasses May 16th it’s now June 25th smh
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
fast and easy
Helpful Report
Posted 1 year ago
Ordered a pair of glasses a week ago, still no shipping info or tracking number
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Great prices. Fast processing and shipping.
Helpful Report
Posted 1 year ago
Long wait for shipping.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 1 year ago
One of the worst online transactions of my life. Ordered contacts and paid extra for 2 day shopping. Took over a week just for the contacts to leave their warehouse. Tried calling multiple days / times which is a dead end. You get a recording that your call can’t be handled because of a high call volume. Sent an email and didn’t get a response till I said I wanted to cancel my order. Never had issues like this with any other contact company. Usually with standard shipping I have them within a few days. Terrible is an understatement.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Great product and excellent pricing!
Helpful Report
Posted 1 year ago
Very professional
Helpful Report
Posted 1 year ago
I wanted just to give it a 4 stars rating but I decided to give it 5 stars rating instead. The reason is the competitive price and in stock item (delivery within a week) outweigh the non-stock item (request directly from vendor may takes 4-6 weeks). I had to cancel twice and ordered different because the vendor took so long to get back with EZcontacts (frame was discontinued). I finally ordered a different frame and it was shipped within the next day because item was in stock at EZcontacts. The calling to EZcontacts to cancel item was easy and you are informed of the reason for the delay in shipping. The overall service was excellent.
Helpful Report
Posted 1 year ago
Absolutely the best prices on the internet!!!!! Quick and fast shipping and refunds on returns.
Helpful Report
Posted 1 year ago
Always a great experience. Ordering couldn’t be easier. Prices are excellent. Shipping is prompt.
Helpful Report
Posted 1 year ago
I am very disappointed that the product I usually order 'Eye Scrub' seems to have been discontinued. I ordered something else to give it a try, but really liked Eye Scrub.
Helpful Report
Posted 1 year ago
Always great and easy service with the best deals!
Helpful Report
Posted 1 year ago
I give it a four out of five simply because it took a week to confirm the contact prescription, which delayed shipping.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews