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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Good price, easy to order just need an on time delivery to make my order perfect.
Helpful Report
Posted 1 year ago
The site has a lot of choices. the prices are cheaper than other sites. I would suggest that you search another eyeglass site and take the information, then come back to EZ. I found their prices way lower and was able to save a lot.
Helpful Report
Posted 1 year ago
Placed order on 5/31 for IN STOCK sunglasses with ease. Given a 10 day window for order to arrive which it did not. According to their policies, should have received my order 3-4 days before Father's Day, as it was a gift. Contacted customer service via phone was on hold for 1 hour. Hung up and sent an email. Was told would take 1-2 business days to reply. Was then sent a very rude email that they were still "in the window" of what they promised as far as to when my order would arrive. Then crickets for another week. Emailed them again, and after another 1-2 day wait, got some vague reply with an apology but still no definative answer.Sent email 6/14 asking for detailed response, and asked that they cancel my order and issue a refund. On 6/15 got email saying they looked into the situation, and the item I ordered was being restocked by their manufacturer. Father's Day of course passes. 6/20 finally get shipping notification and package delivered 6/24. People are much more patient when they are given prompt AND accurate information from a company. I ordered an IN stock item, that it took this company 3 weeks to tell me it was NOT in stock. Also the vague, rude, and long response times from this company were unreal. Order at your own risk.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Sempre usei lentes de contato da EZContacts e recomendo. Profissionalismo e atenção ao cliente. Obrigada.
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Posted 1 year ago
I loaded my contact prescription but loaded again per email request. The flow of ordering could be a little smoother.
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Posted 1 year ago
Happy with the quick delivery.
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Posted 1 year ago
I ordered my glasses 4 weeks ago and still have not received worst company ever never ordering from Ezcontacts
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I clicked on a pair that was supposed too be 140 dollars but came too 220.and also wouldn't let me use the promo code for 10 percent off.i would cancel the order if I could
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I'm still waiting on my order
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Posted 1 year ago
I have been buying my eye drops from them for a long time!! Great company to do business with!!
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Posted 1 year ago
Super fast shipping. Responsive customer service. Would recommend.
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Posted 1 year ago
Price of the glasses was very competitive. Glasses were received in less than a week after ordering them.
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Posted 1 year ago
ALWAYS GREAT SERVICE!
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Posted 1 year ago
I purchased the glasses with cozy eyes on the 4th of July on the 4th of June sorry and three weeks later no glasses I cancel the order with them replace the order with you guys and two days later my glasses are being shipped out love you guys thank you
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Posted 1 year ago
Very happy,
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Posted 1 year ago
I was pleased when I orderedy contacts on line, but when I needed their mailing address to send my prescription, they didn't give one. I called and waited on-hold for one hour without results. Customer service is a misnomer! However on second thought, everything seems to have been centered around email address and not U. S. Postal Service; so, I am actually pleased with how things turned out.
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Posted 1 year ago
They are the best on price & service. Highly recommend them.
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Posted 1 year ago
Good price not quick ship but acceptable
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Posted 1 year ago
Didn’t want to give one star but had no choice . I ordered sunglasses that were listed under Women’s but are children’s .. I was told sorry for the confusion ? First and last experience with this company !
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion with your recent sunglasses order. We understand how frustrating it can be to receive an incorrect item, especially when it's not the size you expected. To get you the correct sunglasses as soon as possible, you can easily initiate a return through your account. Simply log in and navigate to your "Order History." Once there, you should see a "Start return" option for the sunglasses order. This will guide you through the return process. We appreciate your patience and apologize again for the inconvenience. In the meantime, if you have any questions or need further assistance, please don't hesitate to contact our customer service team at help@ezcontacts.com. We're always happy to help!
Posted 1 year ago
Thanks for providing a much better priced alternative over your competitors, and an easy to use website - quick and easy - thanks
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews