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EZContacts Reviews

4.0 Rating 22,704 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ezcontacts was a great site to use and the discount was wonderful which helped lower the price of the contacts should give it a try
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Posted 1 year ago
Best prices, extremely fast shipping, glam new frames. Couldn’t recommend enough!
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Posted 1 year ago
My order was placed on June 2nd. I was told that I would receive the item in 5-7 business days. It is June 28th and I still have not received the item. I’ve contacted the company several times and requested a discount based on this excessive delay. The company is unwilling to be helpful. The company also promised me express shipping based on the delay. They sent the item without express shipping.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Very ez to use and products are always good.
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Posted 1 year ago
Easy and cheap
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Posted 1 year ago
I like to order contacts here. I am a little frustrated. I got an email with a coupon code for 20% off my order and there was no where to enter the code when I checked out. I could have saved money ordering somewhere else. Why send a code if there is no where to enter the code.
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Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 1 year ago
I ordered my contacts on 5/29/2024. My contacts weren't sent because my prescription had expired. No one called to tell me there was an issue with my prescription. They just charged my credit card and didn't do anything after that. I had to contact customer service to figure out what was going on. After I completed the online vision test on 6/22/24, I am still waiting for my contacts. The order should have been expedited considering the inconvenience.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
my order was delayed and response time to my emails/calls was not very timely.
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Really horrible experience would not recommend. It is better to buy it from the original store even if the price is much higher.
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Haven't received the product and I ordered almost 4 weeks ago
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Good price, easy to order just need an on time delivery to make my order perfect.
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Posted 1 year ago
The site has a lot of choices. the prices are cheaper than other sites. I would suggest that you search another eyeglass site and take the information, then come back to EZ. I found their prices way lower and was able to save a lot.
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Posted 1 year ago
Placed order on 5/31 for IN STOCK sunglasses with ease. Given a 10 day window for order to arrive which it did not. According to their policies, should have received my order 3-4 days before Father's Day, as it was a gift. Contacted customer service via phone was on hold for 1 hour. Hung up and sent an email. Was told would take 1-2 business days to reply. Was then sent a very rude email that they were still "in the window" of what they promised as far as to when my order would arrive. Then crickets for another week. Emailed them again, and after another 1-2 day wait, got some vague reply with an apology but still no definative answer.Sent email 6/14 asking for detailed response, and asked that they cancel my order and issue a refund. On 6/15 got email saying they looked into the situation, and the item I ordered was being restocked by their manufacturer. Father's Day of course passes. 6/20 finally get shipping notification and package delivered 6/24. People are much more patient when they are given prompt AND accurate information from a company. I ordered an IN stock item, that it took this company 3 weeks to tell me it was NOT in stock. Also the vague, rude, and long response times from this company were unreal. Order at your own risk.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Sempre usei lentes de contato da EZContacts e recomendo. Profissionalismo e atenção ao cliente. Obrigada.
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Posted 1 year ago
I loaded my contact prescription but loaded again per email request. The flow of ordering could be a little smoother.
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Posted 1 year ago
Happy with the quick delivery.
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Posted 1 year ago
I ordered my glasses 4 weeks ago and still have not received worst company ever never ordering from Ezcontacts
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I clicked on a pair that was supposed too be 140 dollars but came too 220.and also wouldn't let me use the promo code for 10 percent off.i would cancel the order if I could
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I'm still waiting on my order
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Posted 1 year ago
I have been buying my eye drops from them for a long time!! Great company to do business with!!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,704 reviews