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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It's was quick and easy to order. Thanks!
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Posted 1 year ago
Awesome experience great prices on quality glasses
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Posted 1 year ago
EZ to shop.....
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Posted 1 year ago
Order of my frame (no prescription) took much longer than expected. I had to contact Customer service to find out what was going on. Found out that they were experiencing a delay from the frame's manufacturer for the make/model that I ordered. It would have been nice if EZContacts informed me of the delay instead of me having to contact them. Other than that, correct size/model was received as ordered.
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Posted 1 year ago
I paod extra for 1 day delivery and its been a almost a week
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Posted 1 year ago
Hey there, Thanks for sharing your review with us. I completely understand your frustration with the delay in receiving your order. Your order was placed on June 25, and it includes customized lenses. It's important to note that customizing lenses does slow down the proccessing time, as mentioned on our website. However, I want to assure you that your order has already started the customization phase in our lab and is scheduled to be shipped out soon. As you paid for expedited shipping, once your order is on its way, you can expect it to arrive within one business day. If you have any more questions or need further assistance, please don't hesitate to contact us at help@ezcontacts.com.
Posted 1 year ago
Deceptive Banner on site - Big bold announcement in Red “Free Shipping on All Orders in the USA” However, there’s an asterisk explaining that if you take advantage of a special m, you will indeed be charged for shipping in the USA! Is this fair to consumers? Is it legal? It is definitely deceptive or less than transparent and honest!
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Posted 1 year ago
Hi there! We appreciate your contact and the insightful feedback you have provided. We sincerely apologize for any confusion stemming from the website banner. At our company, we diligently endeavor to uphold transparent policies. The inclusion of an asterisk alongside the free shipping offer is intended to prompt customers to review all associated details, including the stipulation that the offer exclusively applies to orders without supplemental discounts. Should you require any further clarification or feel that our transparency and honesty could be enhanced, please do not hesitate to contact us at help@ezcontacts.com. We are committed to refining the clarity of our policies based on your input. Thank you for your understanding and continued support.
Posted 1 year ago
It’s very hard to speak with someone and track your order
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Posted 1 year ago
Took especially long to arrive...I guess I'm used to Amazon...
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Posted 1 year ago
Fernando was amazing. He listened to my question/concerns and provided a quick solution.
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Posted 1 year ago
Great customer service
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Posted 1 year ago
Order and delivery was flawless. I'm pleased with the quick delivery.
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Posted 1 year ago
Fast easy and reliable. Contacts sunglasses and more .
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Posted 1 year ago
Great customer service ❤️❤️❤️
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Posted 1 year ago
I was chatting with a representative and trying to find a working coupon code ,multiple coupon. Codes posted online did not work. I wrote that I was a new customer and was told via online chat that after I paid for my order, the person I was chatting with was going to give me a new customer 10% discount. I completed my order and went back to the chat and gave the order number to the person I was chatting with and after a long time of waiting, I was told that my order did not qualify. I canceled the order. I’d rather pay somebody more money than be told false information. Shame on you.
Helpful Report
Posted 1 year ago
Hi there, Thank you for bringing this issue to our attention and for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered while trying to apply a discount to your order. Upon reviewing the details you provided, it appears there was a miscommunication regarding the application of the new customer discount. We deeply regret any confusion caused during your interaction with our representative. This does not reflect the level of service we strive to provide. To ensure clarity, our team has been notified of this incident to prevent similar occurrences in the future. If there's anything else we can do to assist you or if you would like to discuss this matter further, please don't hesitate to contact us directly at help@ezcontacts.com. We value your feedback and the opportunity to make things right. Once again, we apologize for the inconvenience and thank you for your understanding.
Posted 1 year ago
"Orders placed before 2:00pm EST will be processed that same business day. Instock contact lens orders ship out within 1 - 2 business days." I paid for faster shipping ($19.95) and this is the 3rd business day. They just created the shipping label.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience caused regarding the shipping of your order. Upon reviewing your order details, we would like to clarify that your order was placed on Friday, June 26th. As our policy states, orders placed before 2:00 pm EST are processed on the same business day. However, since your order was placed after this cutoff time on a Friday, it was processed on the next business day, Monday, July 1st. We apologize for any confusion or inconvenience this delay may have caused. Please rest assured that your shipment is expedited according to the shipping method you selected. If you have any further questions or concerns, or if there's anything else we can assist you with, please feel free to reach out to us directly at help@ezcontacts.com
Posted 1 year ago
Quick and easy
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Posted 1 year ago
quality glasses, great style, easy order tracking and delivery
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Posted 1 year ago
I have tried to call waited for over an hour with. I response. Let my return number no response. Emailed with a computer generated response and no follow up by a real person. Very frustrated and not happy. Very poor service!
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the frustration and inconvenience you've experienced with your order. We want to clarify that a real person did assist you during your interaction with us. However, it appears there was a breakdown in communication. which is not reflective of our usual standards. We sincerely apologize for the delays you encountered in reaching us by phone and for the lack of timely follow-up on your email inquiry. This is certainly not the level of service we aim to provide. If there is anything else we can do to assist you with your return or any other concerns, please do not hesitate to contact us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
Great deals and the process was simple.
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Posted 1 year ago
Paid for expedited one business day shipping and I did not receive the order until 4 weels later. Shipping charges were refunded, however delivery was massive failed. Had to email the company twice for an update
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We sincerely apologize for the significant delay you experienced in receiving your order despite opting for expedited one-business-day shipping. Your feedback is incredibly valuable to us, and we regret any inconvenience caused. Upon checking, it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. We have already processed a refund for the shipping charges as a gesture of goodwill for the inconvenience caused. However, we acknowledge that our communication regarding the status of your order fell short of expectations. We apologize for the need to contact us multiple times for updates. Rest assured, we have taken immediate steps to review and improve our shipping and communication processes to prevent such occurrences in the future. Your satisfaction is our priority, and we appreciate your patience and understanding throughout this matter. If there is anything else we can do for you or if you have any further concerns, please feel free to reach out to us directly at help@ezcontacts.com. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,720 reviews