Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,704 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

quality glasses, great style, easy order tracking and delivery
Helpful Report
Posted 1 year ago
I have tried to call waited for over an hour with. I response. Let my return number no response. Emailed with a computer generated response and no follow up by a real person. Very frustrated and not happy. Very poor service!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the frustration and inconvenience you've experienced with your order. We want to clarify that a real person did assist you during your interaction with us. However, it appears there was a breakdown in communication. which is not reflective of our usual standards. We sincerely apologize for the delays you encountered in reaching us by phone and for the lack of timely follow-up on your email inquiry. This is certainly not the level of service we aim to provide. If there is anything else we can do to assist you with your return or any other concerns, please do not hesitate to contact us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
Great deals and the process was simple.
Helpful Report
Posted 1 year ago
Paid for expedited one business day shipping and I did not receive the order until 4 weels later. Shipping charges were refunded, however delivery was massive failed. Had to email the company twice for an update
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We sincerely apologize for the significant delay you experienced in receiving your order despite opting for expedited one-business-day shipping. Your feedback is incredibly valuable to us, and we regret any inconvenience caused. Upon checking, it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. We have already processed a refund for the shipping charges as a gesture of goodwill for the inconvenience caused. However, we acknowledge that our communication regarding the status of your order fell short of expectations. We apologize for the need to contact us multiple times for updates. Rest assured, we have taken immediate steps to review and improve our shipping and communication processes to prevent such occurrences in the future. Your satisfaction is our priority, and we appreciate your patience and understanding throughout this matter. If there is anything else we can do for you or if you have any further concerns, please feel free to reach out to us directly at help@ezcontacts.com. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great price on Rayban. Fast shipping.
Helpful Report
Posted 1 year ago
Sunglasses as described. Shipped promptly and packed well.
Helpful Report
Posted 1 year ago
Priced right, no need to mess with 'rebates' and stuff like that. Only gave it a 4 star because I've been getting way more emails from them than is necessary for the purchase that I made.
Helpful Report
Posted 1 year ago
So easy and convenient
Helpful Report
Posted 1 year ago
As always great!
Helpful Report
Posted 1 year ago
It was a surprise, ordered online before somewhere else, great price UNTIL handling fee added. EZ Contacts, great price and service DELIVERED!!!!! Highly recommend, saved a little over $100 from ordering at the Eye doctor. Thanks!
Helpful Report
Posted 1 year ago
Best site a service 👌!!!
Helpful Report
Posted 1 year ago
I paid 20 dollars for express delivery and they delivered the product to me three weeks after the order. I wrote to get my payment back for express shipping but I have no response
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with the expedited shipping and delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Once I received my order I was elated. The glasses are perfect. It did take longer to arrive than expected and I couldn’t speak to a representative in regards to the delay, but satisfied and will order from ez contacts again soon
Helpful Report
Posted 1 year ago
EZContacts is a great company. They have a large selection to choose from and are easy to deal with.
Helpful Report
Posted 1 year ago
The service is great and my contacts ship the same day most times. The problem is that they use DHL as a shipper. It can take a week or more to get the order.
Helpful Report
Posted 1 year ago
Sales representative responded to my e-mail quickly.
Helpful Report
Posted 1 year ago
I am not pleased with the time it took to get my glasses. When I ordered it did not say out of stock. This was a new prescription and I needed my glasses. It took over a month to even get them processed and I have yet to receive the glasses. I will think twice before ordering through EZContacts again. I hope my glasses are ok when I finally do receive them. I am concerned.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delay in receiving your glasses and understand your frustration. While our website may not have explicitly stated the item was out of stock at the time of your order, it's likely it became unavailable shortly after. Choosing prescription lenses adds processing time in our lab to ensure they're crafted accurately according to your specific needs. We strive to be transparent about our stock availability and turnaround times. We're reviewing our website to ensure out-of-stock notifications are clearer and considering offering more upfront information about processing times for glasses with prescription lenses. In the meantime, we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
All to plan
Helpful Report
Posted 1 year ago
Sent me the wrong prescription
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your prescription. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Website was easy to navigate with a large range of glasses to choose from.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,704 reviews