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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Super easy and fast. Great first order discount!
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Posted 1 year ago
Best price on Ray-Ban frames. Fast and free shipping. Very happy with my experience thus far!
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Posted 1 year ago
My orders are always fast and easy. I live there are no other fees like the other contact ordering places.
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Posted 1 year ago
Both the price and the product I received were great. The shipping time, however, took way too long. I ordered my product (Occusoft foaming lid cleanser) on May 31 and it did not ship until June 27...almost a month later! There was no communication in between letting me know it was backordered or anything--just radio silence. If I order from this company again I will make sure it's not anything I need right away, that's for sure.
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Posted 1 year ago
EZ Contacts is awesome! I love the ease and the customer service!
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Posted 1 year ago
excellent experience
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Posted 1 year ago
over a week to get my order out. i called and got the option for a call back but never received a call
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Posted 1 year ago
Hey there, Thanks for getting in touch with us. We're really sorry to hear about the delay in your order and the difficulty you experienced in reaching us using our call-back service. We really appreciate you bringing this to our attention. After looking into the matter, we discovered that there was indeed a delay in processing your order. However, we're happy to inform you that it was shipped out on July 6th and should be reaching you soon. One of our team members will make sure to get back to you with a call today. We apologize for any inconvenience this may have caused. Rest assured, we will take your feedback seriously as we strive to avoid similar issues in the future.
Posted 1 year ago
Super easy and simple, the agent, Paula, was most kind and helpful.
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Posted 1 year ago
Highly recommended. Item perfectly as described. Shipped/delivered quick!
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Posted 1 year ago
You should have a spot for zero stars. When calling customer service I waited hours and no call back or text. You took my money within minutes and never asked to verify my prescription. I strongly believe you're a scam company. Lesson learned and you stole my money!
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Posted 1 year ago
Hello, Thank you for getting in touch and sharing your feedback. We apologize for the difficulty you've experienced in reaching us by phone due to the recent high call volume. Rest assured, we are actively working to improve our response times. In the meantime, you can always contact us quickly via email at help@ezcontacts.com. It appears that your order was approved based on your prescription details and was shipped out to you the day after you placed it. If you still need assistance, please don't hesitate to email us, and we will be happy to help. We appreciate your patience and understanding, and we hope you have a wonderful day.
Posted 1 year ago
My glasses came in broke. I didn’t realized it until I was on vacation and a screw was missing.
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Posted 1 year ago
Hi there, Thanks so much for sharing your feedback with us. We're really sorry to hear about the issues you faced. Your satisfaction is important to us, and we're fully committed to sorting this out as soon as possible. To help us deal with your concerns effectively, please get in touch via email at help@ezcontacts.com, and we'll be more than happy to resolve this matter. We're looking forward to hearing from you soon!
Posted 1 year ago
Good quality good price
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Posted 1 year ago
Still haven't received the glasses. No reason given.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on July 4th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Terrible communication terrible customer service terrible execution
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Posted 1 year ago
Hello, Thank you for taking the time to share your feedback. We're always striving to provide the best possible service, so we're sorry to hear you're not completely satisfied. To help us understand your experience better, could you tell us more about what led to your dissatisfaction? Sharing specifics at help@ezcontacts.com would be a big help. Your input is valuable, and we want to make sure you have a positive experience with us in the future. We look forward to hearing from you shortly.
Posted 1 year ago
you said that delivery in 3 and 5 days I will see how you are going to proceed with your delivery if you are going to respect delivery mention after I will leave the comment
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Posted 1 year ago
I placed my first order with this company a couple weeks ago. It’s the first time in almost 20 years of wearing contacts that I’ve ever had problems with an online contact order. And I have ordered from many companies over the years. My prescription has been the same for many years. They r not the correct prescription as the order I placed. I emailed customer service explaining the issue. They were quick to respond that perhaps I didn’t put them in correctly or I needed to call my eye Sr. I didn’t appreciate the response. I would never recommend this company.
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Posted 1 year ago
Hello, Thank you for reaching out and sharing your feedback. We deeply regret any dissatisfaction you may have experienced with our company. We have a dedicated team responsible for ensuring that the contact lenses we send to our customers match their prescriptions. Your input is valuable to us, and we want to understand how this error occurred on our part. Please reach out to us at help@ezcontacts.com with more details about your experience. This will enable us to thoroughly investigate the matter and address your concerns effectively.
Posted 1 year ago
Exceptional! I am very impressed with the service I received from EZContacts. They kept me informed about the shipping status of my new frames right up to the day of delivery when I even got a message that the frames were in my mailbox. Absolutely impressed. I recommend them to anyone.
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Posted 1 year ago
Responses to my communication were rapid and coherent. The delivery was quick. The pretty red contacts case is the first one I've seen in that color. Love it. Thank you everyone for your help...The three ads I received during one day prompted me to ask to have them stopped. The first review I attempted to send did not go through. Tried to tell your staff by hitting "reply" on your emails and those did not go through. This is my last try. Thanx, again, everyone. I appreciate your work.
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Posted 1 year ago
Wow! What amazing and quick service. My order arrived the next day as committed to. I’m Very happy with your customer service. One Happy Customer, Jeff Davis
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Posted 1 year ago
They were very reasonable and did not attach another $100 to it and I'm getting ready to buy it.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews