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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Product is good but a month is a long time to wait and much longer than advertised, so I did not have my glasses for the long trip on which I needed them.
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Posted 9 months ago
EZ contacts was quick affordable and easy to work with. I will use them again
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Posted 9 months ago
Great and efficient customer service but having a quality issue with contacts that I need to address.
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Posted 9 months ago
I am guessing the product will be fine. Shipping alerts are inconsistent. Got a text saying out for delivery today which is Saturday. The online order tracking says next Tuesday. Not very helpful.
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Posted 9 months ago
I ordered a pair of glasses. Frame was supposed to be in stock. It took me FIVE weeks to get those glasses. The lenses are correct and they are a perfect match to my older frames. It should not have taken the five weeks to get them. No one informed me there would be a delay. Two weeks in when I called them, that is when they informed me that the frames had to be ordered. I was told it would take another week on getting the frames, a week to make and a week for me to receive. Be cautious if you need yours quickly.
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Posted 9 months ago
Excellent products; quick service; flawless shipping
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Posted 9 months ago
Fantastic. I was able to order what I want at an excellent price and shipped quickly. Very pleased
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Posted 9 months ago
Awesome and easy to work with .
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Posted 9 months ago
Terrible customer service rud.
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Posted 9 months ago
If you have to return they take forever and customer servivce is terrible
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Posted 9 months ago
affordable eye wear & contacts
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Posted 9 months ago
Free shipping and when product is available was very confusing. When I make a order at Costco, they send me an email with the order number and date of estimated arrival of product. For example, submitted order on 5/20, they responded with email, I should have my delivery on 5/23, order arrived on 5/23 with tracking available throughout process with no delays.
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Posted 9 months ago
I ordered the contact lenses for the first time online ever and I received them within a week with free shipping. I am very satisfied and will continue getting my contacts from EZContacts from now on.
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Posted 9 months ago
Excelent Service Fast Shipment.
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Posted 9 months ago
Paid $19.99 for 2 day delivery to a commercial address & they marked it residential which delayed the delivery a day for no reason. Nothing more frustrating than seeing it “out for delivery” 2 days in a row!!
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Posted 9 months ago
I’m extremely disappointed with the customer service I received regarding a lost package. I contacted support because I never received my order, which contains contact lenses that I urgently need. Unfortunately, my interaction with the representative, Alison, was unhelpful and frustrating. Instead of providing a clear solution or escalating the issue, Alison refused to transfer me to someone else who might be able to help. She ended the call abruptly after simply telling me to wait 5–10 business days for an investigation. As a customer relying on this product, that response was incredibly frustrating and dismissive. I expected more understanding and support, especially in a situation where the product is time-sensitive. I hope the company reviews this interaction and takes steps to improve their service experience for others in the future.
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Posted 9 months ago
Fist time using this company and they have been excellent! Great communication, fast delivery. Will definitely do business with them again.
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Posted 9 months ago
I placed an order on a Friday and it didn't ship out until Wednesday from the East coast. I live in AZ.
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Posted 9 months ago
allowed a fraudulent purchase with my stolen credit card and contact info.
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Posted 9 months ago
I have used you guys for several years. And um, up for this to happen more than one time is really horrible to me. At this point, I'm probably more apt at paying cost for my item. Then to wait for a discounted item that you say is in stock and it's not in stock and you have to search for It. So if it's not in stock, your items should say, not in stat. That ships right away, so I'm getting tired of the lives. You are feeding people. Yeah and your service sucks
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Posted 9 months ago
EZContacts is rated 4.0 based on 22,714 reviews