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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Took over a month for sunglasses to ship
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
Fast service, good price.
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Posted 10 months ago
This was a fraudulent purchase and I declined the charge with the credit card.
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Posted 10 months ago
Hi Beth, We’re sorry to hear this, but we’d like to clarify that the order was placed through our website with all the correct billing and verification details provided. If this was an unauthorized purchase, it may have involved compromised payment information outside of our system. We recommend working with your credit card provider to ensure your account is secure. If you need any documentation or assistance from our side, our support team is happy to help.
Posted 10 months ago
Ordered my contacts over a month ago and still haven't even gotten them yet. They haven't even shipped them yet.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
Ari is very helpful on my order and solved the problem, shipped at the same day. Thank you!
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Posted 10 months ago
I regret ordering from EZ Contacts due to their complete incompetence in customer service. I reached out FOUR times before my order was completed, requesting delivery updstes and a price adjustment to reflect the current discounts available at the time. Despite multiple emails, EZ Contacts entirely ignored this request, refusing to acknowledge it until after my order was processed, when they conveniently claimed it was too late to make any price adjustments. To make matters worse, the frames I ordered were advertised as having a 3-5 business day delivery window, yet it took two months for my order to be completed and shipped! The lack of communication and prolonged delays were beyond frustrating, and their refusal to address my price adjustment request only made the situation worse. Instead of providing an actual resolution, they attempted to offer me a future discount—as if I would ever trust them with another prescription order after this disaster! A future discount is meaningless when a company refuses to respond to basic customer inquiries and blatantly disregards their own advertised delivery times. If you value reliable shipping, responsive support, and companies that actually honor their promises, avoid EZ Contacts at all costs. Their misleading delivery estimates, lack of communication, and inability to provide timely service make them an absolute nightmare to deal with. Take your business elsewhere—you’ll save yourself the frustration.
Helpful Report
Posted 10 months ago
We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how disappointing it is when communication falls short and expectations around shipping and pricing aren't met. We regret the delays with your order and the lack of timely responses to your requests. While backorder and processing times can sometimes extend due to supplier issues, we recognize that our communication throughout the process should have been much better. Regarding the price adjustment, we apologize for not addressing your request sooner. We understand how that added to your frustration, and we’ll be reviewing how these types of requests are handled to ensure they’re not overlooked in the future. We offered a future discount as a gesture of goodwill, but we understand and respect your decision if you choose not to return. Your feedback is important, and we’re using it to improve our service and communication moving forward. If there’s anything further we can do to make this right, please feel free to reach out to our support team directly.
Posted 9 months ago
Slow to ship, I guess 2 business day shipping option is really after they take and additional 2 days to make a label etc…
Helpful Report
Posted 10 months ago
Thank you for your feedback. We understand how important fast shipping is and want to clarify the timeline for your order. Your order was placed on Friday, May 16, 2025, at 3:50 PM, which was after our 2 PM shipping cutoff. Because of that, it was processed and shipped on the next business day, Monday, May 19. The expedited shipping option you selected applies to the transit time once the order has shipped. It does not shorten the time required to process the order before it leaves our facility. We appreciate your understanding and are here if you have any further questions.
Posted 9 months ago
Easy to order. Arrived quickly. Received exactly what I ordered. Great prices. Highly recommended. Would purchase from again.
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Posted 10 months ago
Ordered my contacts again and the process was quick and easy
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Posted 10 months ago
Great way to order contacts. Quick, simple process at a good price.
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Posted 10 months ago
No complaints
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Posted 10 months ago
They lost my package, and then shipped it to an address I’ve left for over 30 days. Look 60 days to fill my contact order!?
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Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 9 months ago
I ordered n otem and it says they are out of stock but havmt tried to do anything about it
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Posted 10 months ago
Thank you for your review. We looked into your order and found that it has already shipped and is currently in transit. We're not sure where the confusion about the item being out of stock came from, but rest assured your order is on the way. If you have any questions or need tracking details, feel free to reach out to us at help@ezcontacts.com and we’ll be happy to assist you.
Posted 10 months ago
I love this site because it’s just so easy to place my order and they always offer free shipping
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Posted 10 months ago
The glasses came quick, correct and the style is so cute. I would have paid a lot more ordering these in the optical shop. Nice being able to go direct!
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Posted 10 months ago
Excellent and easy to search website. Awesome prices and quick delivery.
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Posted 10 months ago
Still havnt received my glasses . And paid for two day shipping . Super sad . It’s been a few weeks already ..
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Posted 10 months ago
Hi Chad, Thank you for your review. We're so sorry for the delay and understand how disappointing that must have been, especially after selecting two-day shipping. We’ve gone ahead and refunded your shipping fee as a courtesy, and we're happy to let you know that your order has since shipped. If you have any questions or need help tracking your package, please feel free to reach out to us at help@ezcontacts.com. Thank you for your patience, and we hope you enjoy your new glasses.
Posted 10 months ago
I was charged for 2 sets on contacts before order was even shipped out. There was an issue with prescription and customer service was responsive but had zero empathy for my concerns of being charged for the one that would not process nor did they advise on a refund. Will never use again.
Helpful Report
Posted 10 months ago
Hi Meaghan, Thank you for your review. We’re so sorry to hear about your recent experience and completely understand your frustration. It’s never our intention to cause confusion or concern, especially when it comes to payment and customer care. To clarify, what appeared as a second charge was a temporary pre-authorization, a standard process to verify your payment method. This amount was not captured and should have cleared from your account automatically. We also want to confirm that your order has since shipped, and we truly appreciate your patience throughout the prescription verification process. If you’re still seeing any issues or have further questions, please don’t hesitate to reach out to us at help@ezcontacts.com. We’d be happy to take another look and ensure everything is fully resolved.
Posted 10 months ago
Worse customer service! Even worse shipping. Will never purchase from here again and will make sure to tells others not to as well
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Posted 10 months ago
Hi Reneta, Thank you for your review. We’re so sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we would like the opportunity to look into what happened and make things right. If you’re open to it, please email us at help@ezcontacts.com with your order details so we can investigate further and address your concerns directly. We truly appreciate your feedback and hope to earn back your trust.
Posted 10 months ago
So far, "NOT" happy! You're awful!
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Posted 10 months ago
Hi Jean, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews