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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I placed an order for Oakley frames only on April 11. The nearly $100 amount was deducted from my bank account on April 23. I phoned on May 1 asking where my frames are. They told me they should arrive within seven days. Then a few days later I received an email saying the frames were on their way. Then I received an email saying the frame color was no longer available. I would receive a refund. I never received the refund but within a week of that last email, the frames, in my chosen color, were delivered. What? Customer Service is sorely lacking. I love my new frames but I will not order from this company again.
Helpful Report
Posted 7 months ago
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and the lack of clear communication throughout your order process. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been to receive conflicting updates. We’re glad to hear that your frames arrived and that you love them, but we're very sorry for the missteps along the way. Your feedback has been shared with our team so we can improve both our communication and service moving forward. If you still have any concerns regarding your order or refund status, please feel free to reach out to us at help@ezcontacts.com. We're happy to look into it and ensure everything is properly resolved.
Posted 6 months ago
Can't complete the survey as my glasses have not yet arrived :-(
Helpful Report
Posted 7 months ago
Thank you so much for your patience. We saw that your order has now been delivered, and we hope you’re enjoying your new glasses. If there’s anything we can assist with, please let us know at help@ezcontacts.com. We’re always happy to help and grateful to have you as a customer.
Posted 6 months ago
There is not one good thing I can say about this experience. I placed an order 4/13 and had not received them so I called on 5/14 to find out where these glasses were. The lady I spoke with said they had to be re-done and that they were expected to ship in the next 5-7 days. 4 hours later I received shipping confirmation. Today, 5/17, I received the glasses. They are cracked under the right lens. I could not be more disgusted that after waiting for almost 5 weeks the glasses arrived damaged. What happened to the 5-7 days that I was told? Why did they ship a few hours after I called? Did someone just decide to send the cracked frame rather than to re-do them because I called to inquire where these were? Did someone just not care that these were cracked and didn’t think I would notice? Did I not have the right as a customer that had waited over a month for glasses to call and inquire? I feel as though I was punished for calling to inquire as to where these were. Is there no quality control in place to look for this kind of thing? I have so many questions as to not his could happen. I’m honestly just disgusted that a company that does business with prescription glasses could allow this to ship out damaged. It defies logic and customer service. To top it all off, it is Saturday and there is no one working today to call and talk to and find out how they are going to go about fixing and compensating me for this ridiculous situation. This order is an absolute failure on EZ Contacts part. I could not be more disgusted.
Helpful Report
Posted 7 months ago
Hi Bryan, We are truly sorry to hear about your experience and completely understand your frustration. Waiting weeks for an order only to receive a damaged item is incredibly disappointing, and we sincerely regret that this happened. One of our supervisors has already reached out to you directly to help make things right. A free return label was sent to you so we can replace the damaged frame, and we also refunded your shipping fee as a courtesy. In addition, a discount was applied toward your next purchase to acknowledge the inconvenience caused. We take quality control and customer service very seriously, and we’re actively reviewing how this happened so we can prevent it going forward. If there is anything more we can do for you, please do not hesitate to reach out. We’re committed to ensuring that your replacement arrives in perfect condition and that your trust in us is restored.
Posted 6 months ago
I paid for 2 day shipping $19.99 an was delayed I would like a refund on the shipping part
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 6 months ago
Great service! I submitted a last minute change and they were able to implement that on such short notice.
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Posted 7 months ago
The website was easy to navigate and the price for my Biofinity contacts was lower than other sites. This was my first order but not the last.
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Posted 7 months ago
Very good company. No problems. Easy order and good delivery. I recommend EZ Contacts
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Posted 7 months ago
Easy to reorder but the price of my contacts went up $37.00 in just a year! I will be shopping around for a better price the next time I order.
Helpful Report
Posted 7 months ago
Hi there, Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers. Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website. We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
Posted 6 months ago
I ordered a pair of Ray-Ban sunglasses mega wayfarer rBO480S Brown lenses tortoise frame. They are beautiful glasses. The frames were bent, very disappointed.
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Posted 7 months ago
It was easy to order contacts!
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Posted 7 months ago
Easy and excellent pricing
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Posted 7 months ago
Very great and quick help! Would reccomend
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Posted 7 months ago
Super fast shipping. Love the price and love that I can purchase one box to try different colors
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Posted 7 months ago
This company is very professional, frame styles are fashionable.
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Posted 7 months ago
Easy order and prompt delivery
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Posted 7 months ago
Quick and easy
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Posted 7 months ago
Great price and shipping
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Posted 7 months ago
BEWARE: EZContacts advertises “Free shipping on all US orders,” yet they charge shipping if there is any sort of discount. I won’t fall for this again, and will return to my usual seller. The ad is misleading to consumers.
Helpful Report
Posted 7 months ago
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 6 months ago
I ordered eyelid wipes on April 1 and after several weeks of not receiving my order, I emailed you to cancel my order. I just received an email today, May 1, 1 1/2 months later, saying my order has been shipped. I don't want this order now. Again, please cancel my order.
Helpful Report
Posted 7 months ago
I ordered sun glasses from them on the 4th of this month. No communication from them. I followed up with and email inquiry on the 11th and after 48 hours was told there was a manufacturer back up. Maybe another week or two. So not great
Helpful Report
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews