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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The glasses I ordered were on backorder. When I contacted EZContacts to ask when they might have the glasses, there was no reply. I then cancelled the order. A week later, EZContacts shipped the order. I now have the priviledge of paying a return fee and EZContacts claims I never contacted them. I won't use EZContacts again!
Helpful Report
Posted 7 months ago
We’re very sorry for the frustration and inconvenience you experienced. It’s never our intention to overlook a customer’s request, and we sincerely apologize for the miscommunication regarding your cancellation. To resolve this, we will be sending you a prepaid return label so you won’t be responsible for any return shipping fees. We understand how disappointing this situation must have been and appreciate you bringing it to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 7 months ago
I waited over a month for my order to be even processed in the lab, then promise it would be done in 2 days, then a week or more later, still nothing. Worst experience and I’m sure I’ll have to get a new prescription now.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
USPS delivered to wrong address and Ezcontacts takes 5-10 business days to contact you or provide any resolution after you make claim. The hour difference only allows me to call until 1pm because their customer service closes at 5pm. First and last time I order from them, not worth it. Customer service is very important and they just don’t have good availability not quick follow up.
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 7 months ago
A 5 star experience all the way
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Posted 7 months ago
I am very upset that I paid 19.99 for 2 day delivery ordered them early Friday morning.. not getting them Til Wednesday..They will not give me a credit!! That’s 4 days to me!!
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 7 months ago
I would recommend, immediate communication, even if its just to say hello and we will prioritize you to the best of our ability..whether its true or not..your customer seek reasurance... sound advice from a nobody....
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Posted 7 months ago
Easy navigation of your website, easy checkout, how wonderful!
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Posted 7 months ago
I didnt but get one side Cover. I should have gotten two?
Helpful Report
Posted 7 months ago
Thank you for your review. Your order has been shipped and is currently in transit. If you have any questions in the meantime, feel free to reach out; we’re here to help!
Posted 7 months ago
I recevied my contacts fast. My only complaint is that you don't label the boxes. I wish you'd label left and right.
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Posted 7 months ago
fast and easy
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Posted 7 months ago
Fast, easy, trustworthy, simple. My review after buying contact lenses a couple years
Helpful Report
Posted 7 months ago
No confirmation was presented before payment was processed, resulting in my package being sent to an out of date address. I was then given the run around between DHL, USPS, and completely ineffectual customer service despite immediately calling customer service in addition to using the online form to attempt to stop the shipment. I’m now out the price of expensive sunglasses with nothing to show for it and without being able to obtain useful help from anyone in the chain. What an experience
Helpful Report
Posted 7 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 7 months ago
Second pair of glasses I’ve purchased thru EZContacts. Both were Ray Ban. Can’t beat the prices, with an excellent selection of frames.
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Posted 7 months ago
Prompt shipping, decent prices.
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Posted 7 months ago
Simple, easy
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Posted 7 months ago
Shipping is long. And customer service needs major work. Could improve or work on shipping when a customer pays and send back a return. They are profiting of shipping costs and it’s wrong
Helpful Report
Posted 7 months ago
Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it. We understand that timely shipping and clear communication are important, and we're actively working to improve both. While we do our best to keep shipping costs fair, return shipping policies are based on industry standards and the nature of each order. That said, we always aim to be transparent and accommodating wherever possible. Your feedback has been shared with our team, and we hope to have the chance to serve you better in the future. If there's anything still unresolved, please feel free to reach out to ud at help@ezcontacts.com
Posted 7 months ago
I’ve been ordering my lenses from this company for a while now, and they never disappoint! The service is incredibly fast, reliable, and efficient. They always verify my prescription quickly and ship the order right away. Highly recommend—thank you for the excellent service!
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Posted 7 months ago
First off, I ordered these glasses over two weeks ago and the PDP said 'ships in 3-5 business days'. Two weeks later, nothing, so I have to chat with a rep. Turns out they aren't even in stock! Talk about false advertising. I chat with a rep again today and suddenly they are shipped out. Now you send me a Review form when I don't even have the glasses yet? 1 star since I casn;t really review the glasses.
Helpful Report
Posted 7 months ago
Thank you for your feedback. We’re sorry for the confusion and appreciate you bringing this to our attention. To clarify, the product page listed an estimated availability of 4–6 weeks, which refers to when the item would be ready to ship. This is separate from the shipping method selected at checkout. We understand this distinction isn’t always clear and are working to improve how this information is presented. We're glad to see your order has now shipped. As for the review request, those are sent automatically and may occasionally arrive before delivery is completed. We hope you enjoy your glasses once they arrive and appreciate your patience throughout the process.
Posted 7 months ago
Production and shipping time lasts as long as any other prescription glasses you buy online. Just received new Versace frames and waiting on a pair of Ray Bans. Prescription lenses are correct and the add on clear coating was so clear, it actually looked like there were no lenses on. The frames came with complete branded packaging, authenticity papers, cleaner spray, mini screwdriver, cleaning cloth. Honestly with this good of a service and prices way lower than other sellers, there's absolutely no reason to buy designer frames elsewhere but ezcontacts.
Helpful Report
Posted 7 months ago
The glasses I ordered were out of stock, so they took my money and waited to get a restock almost 6 weeks later!
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews