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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ez Contacts always impresses me, from price to delivery! Mark Eyer
Helpful Report
Posted 10 months ago
EZContacts was the first site with reasonable prices and no hidden fees. I really appreciated that. The site is easy to maneuver and had what I needed in stock. They ship out pretty quickly as well. Will definitely recommend.
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Posted 10 months ago
Have not received my contacts yet
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Posted 10 months ago
No answer the phone,,,and no speak spanich
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Posted 10 months ago
Easy website navigation. Quick delivery
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Posted 10 months ago
Still waiting for an order. No communication!
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Posted 10 months ago
Ordering was easy, prices competitive, easy to chat. Order came as advertised. Seamless
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Posted 10 months ago
Way too expensive for contacts…
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Posted 10 months ago
I bought a pair of sunglasses with presription lenses on the site. I have used them before. However, this time, it's not been a good experience. I purchashed the sunglasses over 3 weeks ago and I only just received an email that they are being shipped now. I have inquired where my order is and no response. Just an automated response that said they were still working on my order. Also, their price match guarantee sucks and their constant texts and emails about promotions don't really work--they usually are not applied to the whole order (i.e. just on glasses or just on the prescription lenses, not on the whole order).
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 10 months ago
I always order my clear contacts from EZContacts and I’ve never been disappointed. Shipping is super fast, and I always receive my order on time. The contacts are comfortable and exactly what I need every time. I absolutely love them and will keep coming back!
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Posted 10 months ago
I placed an order on 04/25/25 and its now 05/14/25 and my item still has not shipped. i called customer service yesterday and was advised it was being prepared and shipped yesterday. I have received no updates no shipping confirmation and still don't know if my item is on its way. very poor customer service.
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Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
Easy website to work with.
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Posted 10 months ago
The glasses I ordered were on backorder. When I contacted EZContacts to ask when they might have the glasses, there was no reply. I then cancelled the order. A week later, EZContacts shipped the order. I now have the priviledge of paying a return fee and EZContacts claims I never contacted them. I won't use EZContacts again!
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Posted 10 months ago
We’re very sorry for the frustration and inconvenience you experienced. It’s never our intention to overlook a customer’s request, and we sincerely apologize for the miscommunication regarding your cancellation. To resolve this, we will be sending you a prepaid return label so you won’t be responsible for any return shipping fees. We understand how disappointing this situation must have been and appreciate you bringing it to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out.
Posted 10 months ago
I waited over a month for my order to be even processed in the lab, then promise it would be done in 2 days, then a week or more later, still nothing. Worst experience and I’m sure I’ll have to get a new prescription now.
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
USPS delivered to wrong address and Ezcontacts takes 5-10 business days to contact you or provide any resolution after you make claim. The hour difference only allows me to call until 1pm because their customer service closes at 5pm. First and last time I order from them, not worth it. Customer service is very important and they just don’t have good availability not quick follow up.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
A 5 star experience all the way
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Posted 10 months ago
I am very upset that I paid 19.99 for 2 day delivery ordered them early Friday morning.. not getting them Til Wednesday..They will not give me a credit!! That’s 4 days to me!!
Helpful Report
Posted 10 months ago
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 10 months ago
I would recommend, immediate communication, even if its just to say hello and we will prioritize you to the best of our ability..whether its true or not..your customer seek reasurance... sound advice from a nobody....
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Posted 10 months ago
Easy navigation of your website, easy checkout, how wonderful!
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Posted 10 months ago
I didnt but get one side Cover. I should have gotten two?
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Posted 10 months ago
Thank you for your review. Your order has been shipped and is currently in transit. If you have any questions in the meantime, feel free to reach out; we’re here to help!
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews