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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Won’t ever order from EZ Contacts again. Not only was the order delayed in a lengthy observance of a religious holiday (which was not communicated)but I eventually received goofy blue tinted prescription “sunglasses”. I immediately sent an inquiry email to seek assistance in having the correct lenses cut- a rep requested a photo of the glasses via email, which was promptly sent. Days of waiting and no reply- I again sent an email asking if anyone was addressing the issue. As expected- no reply. Due to zero communications- I was forced to initiate a return at my own expense. Without ANY communication after sending the glasses back, I received an email requesting to charge me an additional $89.99 on top of what I had paid AND the return shipping fee. Nobody called/emailed or otherwise attempted to correct the issue. It wasn’t until I was forced to call- which was not answered by a live person- I eventually received a return call and requested a refund. The experience was awful. The communication was absent and while I was hoping to simply receive new prescription sunglasses- I was sent what looked like “as seen on TV” Blue Blockers in Oakley frames. Lastly- there has been ZERO effort on EZ’s part to fix the issue, offer a replacement or anything otherwise.
Helpful Report
Posted 7 months ago
Thank you for taking the time to share your experience. We're truly sorry for the inconvenience and frustration you encountered throughout this process. Your concerns are valid, and we regret that our communication fell short of expectations. Since your review, our team has reached out to address and resolve the issue. We understand how disappointing it is when an order doesn't arrive as expected, especially when there is a lack of timely support. Please know that your feedback has been shared internally to help improve both our communication and our handling of custom prescription orders. If there’s anything further we can do to assist, we’re here to help.
Posted 7 months ago
Great service!!
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Posted 7 months ago
Ordered April 30, quoted 7 days, it's been 9. Prescription has still have not even been shipped.
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Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Easy to order and excellent customer service.
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Posted 7 months ago
Still waiting for my order to ship. Glasses are out of stock and another pair is “taking longer than expected”! Total BS. if you cannot deliver then don’t sell the product!!
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
I have ordered from y'all twice, the first order was cancelled. This order still has not been shipped complete and should have already arrived. Then I call the 800 # and your call volume was too high to take my call. Maybe the second order needs to be cancelled and wash my hands of ez bs
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 7 months ago
Horrible they came scratched and customer service is terrible they hang up and won’t respond
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 7 months ago
Good communication
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Posted 7 months ago
Price good, communication not so much
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Posted 7 months ago
Good in every perspective!
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Posted 7 months ago
I broke free of Amazon and now will be buying my eyedrops here. Thank you for the fast shipping! I just wish you had autoship so I could set it up and forget about it. :)
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Posted 7 months ago
Simple process. Quick to ship and fulfill orders!
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Posted 7 months ago
The sunglasses i bought seem to be fakes.. I was expecting the real brand!! Not happy with you guys at all
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Posted 7 months ago
Hi there, Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
Posted 7 months ago
I ordered my glasses five days ago with 3-5 day shipping. Still no glasses. I called today and waited 30 minutes for someone to pick up. She sails my glasses are on back order, which I feel should’ve been stated at the time of order.
Helpful Report
Posted 7 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that this item has a 3-5 day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 7 months ago
I tried this website yesterday and as of now everything seems really good, even their shipping. I like the flexibility also i found on buying a small amount of contacts compared to 1800 contacts because they were forcing me to buy 90 when I didn’t have the money for that amount, luckily i found this website and found what was right for my pocket
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Posted 7 months ago
I cancelled my order because of F rating on Better Business Reviews. It’s so bad that I don’t want to take any chances after I placed the order.
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Posted 7 months ago
The agent that assisted me was so helpful, knowledgeable, and kind. She made this process super easy, you need to give this agent a significant pay raise
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Posted 7 months ago
Fast service!!! Very recommended!!
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Posted 7 months ago
Unfortunately the sunglasses I received were scratched. I was surprised by the fact that I have to pay for the return shipping of the sunglasses that were not in good condition before they shipped the glasses to me. Don’t think I will be doing business with EZContacts again.
Helpful Report
Posted 7 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 7 months ago
I like the fact that you carry the frames that I want. That being said I wish you offered replacement lenses for those very set of frames instead of having to pay full price for the exact same thing again and again.
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Posted 7 months ago
EZContacts is rated 4.0 based on 22,702 reviews