Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered a pair of sunglasses for Mother’s Day on May 8? Paid for two day shipping and still have not received the items. This is a scam. Do not order from them.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re sorry for the frustration. The item you ordered is listed on our website as "Ships in 7–10 business days," which refers to the time it takes for processing before the item leaves our facility. The two-day shipping applies once the order has been processed and shipped. We understand this timing can be confusing and will be reviewing how we present it more clearly. If you still need assistance with your order status, please feel free to reach out directly. We’d be glad to help.
Posted 10 months ago
Recommend
Helpful Report
Posted 10 months ago
Great selection of eye products. Great prices on name brand glasses. Fast delivery. Will use EZContacts again!
Helpful Report
Posted 10 months ago
Best price on Raybans. Tracking my order was slow. Turns out the size I ordered was out of stock. I determined I needed the standard size after all and called. It took 3 times to finally get to a CS rep. She was very helpful and got my order changed. This size was in stock and tracking began by the close of business that day. 6 days after my order online, I received my sunglasses. The Raybans are genuine. They were well packaged and included lens cleaner spray. No box damage. Everything was factory fresh and ready to impress.
Helpful Report
Posted 10 months ago
Great service and their price beats all other contact providers!
Helpful Report
Posted 10 months ago
Love the ease and convenience of reordering through EZContacts.
Helpful Report
Posted 10 months ago
My review is 2-part. The frames I selected were exactly what I was looking for. They fit well, were good quality, super cute. However, they could not get the prescription right. I sent them back three times. The third time coming back to me (after 3 months from original order date) they lost them. So I cancelled my order. With that said, I would not use them to fill the prescriptions. Buy the frames and get the prescription filled locally. Customer service. Phone and email are not get best way to contact them. I called and was on hold so long, they took my number and asked to call me back. It took them 4 hours to call me back. When you email, you get the auto-responder saying they will respond within 1-2 days. They don't. The best way to reach them is through the chat. Once you chat, you may get a follow-up email that you can respond to, and they respond to those emails. I would say, once you get a person, they were very responsive. One of the reviews I read, said they had a difficult time getting a refund. My refund came in within 3 days. My final resolution was to buy my frames from someone else and have the presciption filled locally. I wish I could give EZ Contacts a higher review. I kept having hope, they would not be my first choice to buy glasses in the future.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share such a detailed and balanced review. We’re so glad to hear you loved the frames and found them to be a great fit and style match. We’re very sorry for the ongoing issues you experienced with your prescription lenses. That’s certainly not the experience we want any customer to have, and we understand how frustrating it must have been to go through multiple rounds of returns over several months, only to end up canceling the order. We’re also disappointed to hear about the delay in communication and appreciate you pointing out that chat was the most effective channel for you—that’s valuable feedback as we continue working to improve service. We're glad your refund was processed promptly once the decision was made, and we truly appreciate your patience throughout the process. If you ever choose to give us another try, please don’t hesitate to reach out directly and we’ll make every effort to provide a smoother experience.
Posted 10 months ago
Ordered and paid for 4 boxes of contacts on April 17. Never received them until May 8. Slowest processing and shipping I’ve ever had with any online contact orders. I’m going back to another online store even if I have to pay a little more.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I’m very like
Helpful Report
Posted 10 months ago
I ordered contacs from EZContacts a year ago, and the transaction went smoothly. I ordered again, my credit card was charged on the date I ordered, the contacts delivered a month later, and I wasn’t notified about the delay until I contacted EZContacts. Not sure if I will order from here next time.
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re glad to hear your first order went smoothly, but we're truly sorry your most recent experience didn’t meet that same standard. While some contact lens orders require additional processing time due to manufacturer availability, we understand how frustrating it is to be charged right away and then experience a delay without clear communication. Your comments about the lack of notification are valid, and we’re working to improve how and when we update customers about their orders. We appreciate your past support and hope you'll consider giving us another chance in the future.
Posted 10 months ago
Recieved great customer support. Sunglasses are awesome, just like advertised. Would do business with them again
Helpful Report
Posted 10 months ago
It took 3 weeks to fulfill my order. I never received a response for my inquiries.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Won’t ever order from EZ Contacts again. Not only was the order delayed in a lengthy observance of a religious holiday (which was not communicated)but I eventually received goofy blue tinted prescription “sunglasses”. I immediately sent an inquiry email to seek assistance in having the correct lenses cut- a rep requested a photo of the glasses via email, which was promptly sent. Days of waiting and no reply- I again sent an email asking if anyone was addressing the issue. As expected- no reply. Due to zero communications- I was forced to initiate a return at my own expense. Without ANY communication after sending the glasses back, I received an email requesting to charge me an additional $89.99 on top of what I had paid AND the return shipping fee. Nobody called/emailed or otherwise attempted to correct the issue. It wasn’t until I was forced to call- which was not answered by a live person- I eventually received a return call and requested a refund. The experience was awful. The communication was absent and while I was hoping to simply receive new prescription sunglasses- I was sent what looked like “as seen on TV” Blue Blockers in Oakley frames. Lastly- there has been ZERO effort on EZ’s part to fix the issue, offer a replacement or anything otherwise.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your experience. We're truly sorry for the inconvenience and frustration you encountered throughout this process. Your concerns are valid, and we regret that our communication fell short of expectations. Since your review, our team has reached out to address and resolve the issue. We understand how disappointing it is when an order doesn't arrive as expected, especially when there is a lack of timely support. Please know that your feedback has been shared internally to help improve both our communication and our handling of custom prescription orders. If there’s anything further we can do to assist, we’re here to help.
Posted 10 months ago
Great service!!
Helpful Report
Posted 10 months ago
Ordered April 30, quoted 7 days, it's been 9. Prescription has still have not even been shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Easy to order and excellent customer service.
Helpful Report
Posted 10 months ago
Still waiting for my order to ship. Glasses are out of stock and another pair is “taking longer than expected”! Total BS. if you cannot deliver then don’t sell the product!!
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I have ordered from y'all twice, the first order was cancelled. This order still has not been shipped complete and should have already arrived. Then I call the 800 # and your call volume was too high to take my call. Maybe the second order needs to be cancelled and wash my hands of ez bs
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Horrible they came scratched and customer service is terrible they hang up and won’t respond
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 10 months ago
Good communication
Helpful Report
Posted 10 months ago
EZContacts is rated 4.0 based on 22,714 reviews