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EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Paid $19.99 for 2 day delivery to a commercial address & they marked it residential which delayed the delivery a day for no reason. Nothing more frustrating than seeing it “out for delivery” 2 days in a row!!
Helpful Report
Posted 1 year ago
I’m extremely disappointed with the customer service I received regarding a lost package. I contacted support because I never received my order, which contains contact lenses that I urgently need. Unfortunately, my interaction with the representative, Alison, was unhelpful and frustrating. Instead of providing a clear solution or escalating the issue, Alison refused to transfer me to someone else who might be able to help. She ended the call abruptly after simply telling me to wait 5–10 business days for an investigation. As a customer relying on this product, that response was incredibly frustrating and dismissive. I expected more understanding and support, especially in a situation where the product is time-sensitive. I hope the company reviews this interaction and takes steps to improve their service experience for others in the future.
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Posted 1 year ago
Fist time using this company and they have been excellent! Great communication, fast delivery. Will definitely do business with them again.
Helpful Report
Posted 1 year ago
I placed an order on a Friday and it didn't ship out until Wednesday from the East coast. I live in AZ.
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Posted 1 year ago
allowed a fraudulent purchase with my stolen credit card and contact info.
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Posted 1 year ago
I have used you guys for several years. And um, up for this to happen more than one time is really horrible to me. At this point, I'm probably more apt at paying cost for my item. Then to wait for a discounted item that you say is in stock and it's not in stock and you have to search for It. So if it's not in stock, your items should say, not in stat. That ships right away, so I'm getting tired of the lives. You are feeding people. Yeah and your service sucks
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Posted 1 year ago
You processed a fraudulant charge on my card and shipped it to a fraudulant address without verifing with me.
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Posted 1 year ago
I received my order in a timely manner and they were exactly what I wanted. The glasses were comfortable and you can’t beat the price I got the Oakleys for. They actually exceeded expectations and I also got the case and bag with them and the original lens. They even sent me a cleaning kit and tool to fix them if I needed to.
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Posted 1 year ago
The ordering process was fast and easy! Plus it was affordable as well! They shipped out my order within an hour! Great Customer Service!
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Posted 1 year ago
Great prices and contacts arrived in quick time.
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Posted 1 year ago
Ordered May 1 and shipped on May 22! Unacceptable!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Have not received order yet, it has not even shipped. Very very slow. Will not order from again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Had to enter prescription information 5 times kept rejecting. False advertising. Advertised as free shipping only option was $11.95.
Helpful Report
Posted 1 year ago
Hi Teri, Thank you for your feedback. We’re sorry to hear about the trouble you experienced entering your prescription information. We want to look into this further, so please email us directly at help@ezcontacts.com so we can assist you. Regarding free shipping, we offer it on orders that are not already discounted. For discounted items, shipping fees may apply, which is why the $11.95 charge appeared. We appreciate your patience and understanding. Please let us know if there is anything else we can help with.
Posted 1 year ago
Still waiting for my eyeglasses to arrive!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Absolutely god awful service. My glasses *still* haven’t arrived, your carrier is wildly unreliable, I’ll never use your company again. Just a bloody shambles. Awful.
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Posted 1 year ago
Hi Matthew, Thank you for your review. We’re so sorry to hear about your experience and completely understand your frustration. Your order has since shipped, and we’ve shared tracking details via email so you can monitor its progress. We know how important timely delivery is, and we're actively reviewing our carrier options to help prevent issues like this in the future. We appreciate your feedback and the opportunity to make things right. If there’s anything more we can do, please don’t hesitate to reach out to us at help@ezcontacts.com
Posted 1 year ago
ordering was easy, got a great deal on a set of Costas that were no longer available directly from Costa, shipping was quick, and everything arrived correct and in good condition. no complaints here, just ready to see how well these shades work on my beach trip
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Posted 1 year ago
My glasses came in less than 2 weeks and they are absolutely amazing! Customer support was amazing whenever I did have an issue during the ordering process and they have definitely earned a return customer!
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Posted 1 year ago
It took a month to receive the product. No explanation was given for the delay.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I purchased a pair of Tom Ford sunglasses and heard nothing from EZ Contacts for 3 weeks. When I remembered, I went to the website and found out that the sunglasses were backordered, and they had no clue when they would ship. The website RIGHT NOW says the pair I ordered is available for shipment in 3-5 days. HORRIBLE customer service. It is now almost a month since ordering, and there is still no info on when or if I will ever get the sunglasses.
Helpful Report
Posted 1 year ago
Thank you for your review. We're sorry for the delay and the lack of communication regarding your order. We understand how frustrating that must have been. One of our team members has reached out to help resolve the issue, and we're glad to share that your order has since shipped. You should have received tracking details via email. We’re also reviewing how we communicate backorder statuses to make sure this experience doesn’t happen again. We truly appreciate your patience and the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Posted 1 year ago
Easy ordering.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,720 reviews