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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered July 20, shipped August 6th. Contacted 7/26 for status of the order, was told they had been ordered from their supplier. Emailed morning of 8/6 to cancel my order, a few hours later got a shipping receipt. So I was sold something that wasnt in stock, and then coincidentally had them ship the day I emailed for a refund. Had zero issues the last time I ordered from here, but its not worth dealing with this again in the future to save maybe $10 a box.
Helpful Report
Posted 2 years ago
Dear valued customer, We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused. Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day. We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.
Posted 2 years ago
Consistently takes forever to ship I have ordered multiple times and have had it take over 2 weeks before and keeps getting more and more expensive
Helpful Report
Posted 2 years ago
Dear Customer Thank you for taking the time to provide your feedback. We are sorry to learn that you find EZContacts keeps on going up in price. Please accept our apologies if our pricing has not met your expectations. We regret the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We are committed to offering competitive prices to our customers and regret that we may have missed the mark in this instance. We would like to highlight our price match policy, which allows customers to match any better prices found elsewhere. Additionally, we have an EZPoints loyalty program, enabling customers to accumulate points for future savings with each purchase. For more details on these programs, we encourage you to visit our website. Your feedback is important to us, and we thank you for bringing this to our attention.
Posted 2 years ago
Good answer
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Posted 2 years ago
EzContacts is conveniently the best place for me! Thanks EZ#1
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Posted 2 years ago
Item was out of stock for nearly a month but they had an actual representative who was honest about the order. Plus they were on very price reduced.
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Posted 2 years ago
Placed order on July 22, 2024, today August 6, 2024, just received shipping notification on August 5, 2024. Possibly the slowest online delivery in recent memory. Not sure when item will arrive and doubt I will be ordering from these folks again regardless of price.
Helpful Report
Posted 2 years ago
Greetings, Thank you for taking the time to leave feedback. We sincerely apologize for the delay in the shipment of your order. We understand your frustration and will certainly look into what caused the unusually long processing time for your order. We are committed to providing a positive customer experience and we regret that we didn't meet your expectations this time. We will do our best to ensure that your future experiences with us are much improved. Please be assured that we are working to expedite the shipping process for your current order and we hope to regain your trust as a valued customer. If there is anything else we can do to assist you, please don't hesitate to contact us.
Posted 2 years ago
Very helpful
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Posted 2 years ago
So easy to order and the price was the cheapest of all other places I looked!
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Posted 2 years ago
I love this service! My contacts come on time and feel great.
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Posted 2 years ago
Over all good experience other than taking longer to ship than expected
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Posted 2 years ago
Last time I ordered was great. This time not so much. Didn’t know I would need to order almost 3 weeks ahead of time to get my contracts.
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Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues.
Posted 2 years ago
Super easy website to use and found the contacts I needed for a good price. I highly recommend EZContacts and will definitely buy from the again.
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Posted 2 years ago
I accidentally ordered the wrong kind of contacts, but Naomi D was quick to make it right. She answered all of my questions and made sure I ended up with the right ones at the best price too! Thank you!
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Posted 2 years ago
The Best prices and Best customer service!
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Posted 2 years ago
I got my new contacts very quickly. I would recommend EZContacts.
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Posted 2 years ago
Bad customer service and I have yet to receive my items nor a update on them..I no longer want them now because their gonna arrive very late
Helpful Report
Posted 2 years ago
Greetings, Thank you for sharing your feedback. We acknowledge your frustration regarding the delay in receiving your order and apologize for any inconvenience caused. At EZContacts, providing exceptional customer service is our utmost priority, and we regret any shortfall in your experience. Upon reviewing your order details, we noted that the item you ordered currently has an estimated availability time of 7-10 business days as stated on our website. While we understand that this may not be ideal, we assure you that we are still within the expected timeframe. Rest assured, we will notify you as soon as your order is ready to ship. If you would like to explore alternative frames that are available for immediate shipping, please feel free to contact us via email, and we will be happy to assist you. Should you have any further questions or concerns, please do not hesitate to contact us at help@ezcontacts.com, and we will be more than happy to help.
Posted 2 years ago
Very impressed with the low cost and the speedy delivery time.THANK-YOU E-Z CONTACTS
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Posted 2 years ago
It was easy to order and had the best prices online for my contacts. I will see how it goes with shipping and when the lenses are delivered.
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Posted 2 years ago
It’s always good and perfect all the time I order
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Posted 2 years ago
best service and quality product
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews