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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great prices & products.
Helpful Report
Posted 1 year ago
Fast service and I was able to get an eye exam done and a prescription as well.
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Posted 1 year ago
Painless order & delivery and very good price
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Posted 1 year ago
Truly amazing customer service. I ordered sunglasses that would take four weeks to arrive so I contacted EZ and changed the order...Immediately they responded, adjusted the charges, cancelled the first order and shipped the new order in just a couple of hours. Best response I have had with an online company,
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Posted 1 year ago
Everything was great except the shipping speed 😢
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Posted 1 year ago
Hi there, Thank you for providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Quick and easy
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Posted 1 year ago
Item was out of stock when I ordered it, but they didn't give up and eventually located what I wanted!
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Posted 1 year ago
Placed an order on July 9th, wasn't told that my glasses were "out of stock" until repeatedly calling after two weeks and no update. Once I finally got a call back which took far too long I was told that they wouldn't have them for another week at the earliest and wouldn't know when I would receive them... will never use this company again.
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Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order has been shipped on July 31st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
I screwed up my order and received excellent help to make it right. Thank you EZ contacts!
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Posted 1 year ago
Customer service is quite literally terrible. I had to contact the BBB to get my matter resolved - which even so I am not satisfied with this business at all. EZ Contacts does not care about their customers or customer satisfaction.
Helpful Report
Posted 1 year ago
Dear Customer, Thank you for taking the time to provide feedback. We express our sincere apologies for any inconvenience you may have encountered while placing an order with EZContacts. Our primary goal at EZContacts is to ensure a smooth and satisfactory experience for all our valued customers. Regrettably, it appears that we did not meet this objective in your situation. Please don't hesitate to contact help@ezcontacts.com so that we can better address your concerns. We are eager for the opportunity to improve and hope to have the chance to serve you better in the future.
Posted 1 year ago
I received used sunglasses, they don't sell new products. I believe thats why they are so cheap
Helpful Report
Posted 1 year ago
Greetings, We appreciate you taking the time to leave this review. We deeply regret to learn that you have encountered an issue with the glasses you received from us. We understand the disappointment that this may have caused you. Please accept our sincere apologies for any inconvenience this may have caused. Quality control is of utmost importance to us, and it is concerning to hear that your order did not meet our usual standards before being dispatched to you. Please be assured that we only sell new products. We would like to offer you the option to return the defective glasses for a refund or exchange. Please contact us at help@ezcontacts.com to initiate the return process. Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Posted 1 year ago
Always easy transaction.
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Posted 1 year ago
Very easy to order and good prices.
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Posted 1 year ago
Best comfortable affordable contacts I have been a a customer for about 8 years no complaints great job ez contacts
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Posted 1 year ago
Part of my order arrived right away, but the remainder has not. It's been 2 weeks, and no further communications has been received from EZ Contacts. 😠
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Posted 1 year ago
Hello, We acknowledge receipt of your review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery after making a purchase. Please be assured that the service level experienced in this instance does not align with our customary standards. We are currently in the process of implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. We promptly notified you of the delay via email on June 19th upon identifying this issue. Rest assured that we are exerting every possible effort to expedite the processing of your order. Your patience and understanding during the resolution of this delay are greatly appreciated. Should you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com. We value your business and look forward to resolving this matter to your satisfaction. Wishing you a pleasant day ahead.
Posted 1 year ago
just placed my third order, Price. delivery, service. The best, no question. I've been purchasing contacts online (and by phone prior to internet)👴🏼for over 30 yrs. yes. I highly recommend this service. True. not making this up.
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Posted 1 year ago
I'm very glad that, I found your website .. Authentic and perfect packaging, fast delivery...happy shopping ❣️
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Posted 1 year ago
Was going to cancel order but couldn’t find a way on website. Takes forever to get product.
Helpful Report
Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on July 31st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
The sales agent was helpful, friendly, and knowledgeable.
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Posted 1 year ago
Free shipping is great! No hidden fees, easy to order.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews