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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered contact lense on 7/17 and 7/30 today, I have not received yet!! I contacted few times and they just shipped out today! I choose ex Zcontacts from many online stores and my current contact is already finished it's really effected my work. I need discount with this matter.
Helpful Report
Posted 1 year ago
Greetings, We acknowledge the receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment that arises from expecting a prompt delivery after making a purchase. We regret to learn that the level of service you encountered did not align with our usual standards. In order to better address your concerns and improve our services, we kindly request that you contact us at help@ezcontacts.com so that we may have the opportunity to assist you further. Thank you for your understanding and cooperation. We remain committed to ensuring your satisfaction with our products and services.
Posted 1 year ago
Good prices, easy to order, no fuss, no trouble!
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Posted 1 year ago
Great experience
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Posted 1 year ago
Friendly, and very helpful with questions thank you
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Posted 1 year ago
quick and easy to order. received almost immediately!
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Posted 1 year ago
Excellent service. Great prices
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Posted 1 year ago
Took a long time for order to ship
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Posted 1 year ago
Greetings, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
You guys take to long the ship the merchandise, Overall everything else was great .
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Posted 1 year ago
Super fast order processing and shipping! Received within 5 days of placing the order! Contacts were correct! Will definitely order from again as long as price doesn’t go up after initial order like other sites.
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Posted 1 year ago
I ordered travel sized solution for an upcoming trip. The price was competitive and was shipped quickly.
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Posted 1 year ago
Simple and quick reorder!
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Posted 1 year ago
I did not receive a receipt. Please send a receipt.
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Posted 1 year ago
Placed an order for new contacts and was told I was too old to take the online exam. I then procured contacts from another source. The other source said that I was eligible for the online exam because I am in the state of Ohio. Hence forth I purchased from another company. Then the following week I receive a shipping notification that you shipped my order after I had already purchased from another source who did their due diligence and discovered that I was eligible for an online exam. At this point I had to request a return label and now need to initiate a return to get the charges reversed from my credit card. Needless to say I am very disappointed with EZContacts for multiple reasons.
Helpful Report
Posted 1 year ago
Greetings, We apologize for the inconvenience and frustration you have experienced. We understand your disappointment and would like to make things right. Please rest assured that we are taking your feedback seriously and will use it to improve our services. The return process has been initiated and we will ensure that the charges are reversed as soon as we receive your products back. We value your business and hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
I ordered my daughters contacts, paid extra to have them sent 2 day shipping. After 1 week when they still had not shipped contacted the company to be notified it would be 2 more weeks. I requested a refund of the expedited shipping fee I paid at minimum and did not receive it.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. To better address your concerns regarding the extra shipping fee, please contact us at help@ezcontacts.com so that we may have the opportunity to assist you further. Thank you for your understanding and cooperation. We remain committed to ensuring your satisfaction with our products and services.
Posted 1 year ago
Awful, no customer service. Still haven’t received even a notification on the status of my order. As far as I can tell it hasn’t moved. This company is trash I want my money back.
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Posted 1 year ago
Dear valued customer, We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We make every effort to ensure that the processing times displayed on our website are accurate, allowing our customers to make informed decisions regarding the expected duration of their orders. We understand the inconvenience caused by this delay and regret any frustration it may have caused. Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day. We are committed to enhancing our service and look forward to the opportunity of serving you better in the future.
Posted 1 year ago
Purchasing from EZ Contacts has been one of the worst experiences. It took them almost one month to process my order. When I called, I was informed that they were on back order, however, this was not the case when I placed the order. I did not receive an email or call—poor customer service department. I did eventually get my product, will I give them another chance? Probably not.
Helpful Report
Posted 1 year ago
Hello,  We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional customer service is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. We truly value your patience and support as we worked towards a resolution for this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Posted 1 year ago
I placed my order on July 19th and did not ship until July 29th!!! That is truly unacceptable. I will refuse to support a company with such poor processing and shipping standards. This is my last order!
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Posted 1 year ago
Hello, We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. We truly value your patience and support as we resoved this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Posted 1 year ago
I’ve been unable to find my Boston hard lens cleaner in stores, so very happy to find it at EZContacts. Very easy to order, loved the free shipping and how quickly my cleaner arrived.
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Posted 1 year ago
I ordered frames more than a week ago, but it still hasn't shipped. I contacted customer service, and they said they are waiting for it to be restocked. I don't know why it would show in stock on the website, when that isn't true. I will wait a few more days before I cancel my order. I will update my review if anything positive happens, but so far, this has not been a good experience.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 2-3 weeks as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
Good frame selection and easy to order.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews