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EZContacts Reviews

4.0 Rating 22,704 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I'm so grateful for the luxury of contacts yet the affordability presented by EZContacts!
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Posted 1 year ago
Quick and easy
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Posted 1 year ago
Too long shipping
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Posted 1 year ago
Hi there, Thank you so much for taking the time to share your feedback about your experience with us. We are truly sorry to hear that you had issues with the shipping time. We understand how important it is to receive your order in a timely manner, and we sincerely apologize for any inconvenience caused. We value our customers' satisfaction greatly, and feedback like yours helps us identify areas for improvement. To ensure we address the issue of long shipping times, we would love to hear more about your specific situation. Could you kindly provide us with more details about your order? This will enable us to thoroughly investigate the matter and implement any necessary changes or improvements. Thank you again for sharing your valuable feedback. We appreciate your support and understanding. Please do not hesitate to contact us if you have any further concerns or if there is anything else we can assist you with.
Posted 1 year ago
took about a month for my order to SHIP out for delivery. NEVER AGAIN
Helpful Report
Posted 1 year ago
Hi there, Thank you so much for providing feedback. We regret to hear that you experienced a delay in your order and that it took much longer than anticipated. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
ALWAYS A PLEASURE. I USING THIS COMPANY FOR 10 YEARS
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Posted 1 year ago
The ordering process was smooth, but the communication about order status was subpar. Submitted order with shipping date being before we left for vacation, 5 days later still nothing, no update, no shipment. Spoke with customer service rep., promised a delivery date, date came and still no deliver. Very disappointed and will not order from here again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
good job
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Posted 1 year ago
Easy transaction and great prices. Shipping confirmation very fast!
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Posted 1 year ago
Still waiting on frames.. Said would ship in 3 days.. Now 2-3 weeks
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
I placed an order for express shipping due to traveling soon.. my order is delayed I'm still waiting for it. Shouldn't I get a refund for my express shipping? Horrible!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Quick easy process. Placed order two days ago and I received my contacts yesterday.
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Posted 1 year ago
Excellent selection of item looked for and easy use of website to navigate and purchase item.
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Posted 1 year ago
EZContacts has great customer service. From uploading an incorrect prescription TWICE (on my part)😅 to working with me to get the right contacts ordered. They were there every step of the way. Contacts were delivered quickly once everything was input correctly. Thank you!!
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Posted 1 year ago
No matter my request, ez contacts always leaves me satisfied. Thank you.
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Posted 1 year ago
Great selection, descriptions, options, and price. Oh, and customer service.
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Posted 1 year ago
Took over a month to have item shipped, takes another nearly two weeks to actually get the shipment.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that we appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
Package arrived on date indicated but delivery time was way too long. Came from NJ to NYC & took over 10 days. Was packaged well. Pricing good. Probably won't buy from this vendor again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review! We're glad to hear your package arrived successfully and at the promised date. We understand your frustration with the delivery timeframe, especially for a shipment traveling such a short distance. We are always looking for ways to improve our shipping efficiency and appreciate your feedback on the packaging and pricing. While we understand this experience may impact your decision to purchase from us again, we hope you'll consider giving us another chance in the future. In the meantime, please don't hesitate to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
Thank you for helping with my order. I appreciate the support that EZContacts provided.
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Posted 1 year ago
I ordered my glasses over a month ago never got any information or any update on why it was not shipped until I reached out to customer service, very disappointing
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
It’s the best!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,704 reviews