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EZContacts Reviews

4.0 Rating 22,704 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

EZ has made reordering my contacts so much easier than before. I will continue ordering from them as their prices are inexpensive compared to other eye sources in store and online!
Helpful Report
Posted 1 year ago
Awesome customer service. Had issue with not being able to choose Free shipping and CS was prompt to respond and provided refund.
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Posted 1 year ago
You need to have your phone accessable.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
I’m still waiting for my order to be shipped
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Posted 1 year ago
I would like more fast service. Express delivery should be in 2-3 days, but I am waiting 12 days and don’t know when get my order.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
So easy to shop online, purchasing process was easy and no problems making my order. Recommend ..
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Posted 1 year ago
I paid for 2 day service and still haven’t received my package. I understand verification of RX but I provided that. I’m disappointed there went 20 dollars
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I found the company very easy to work with and eager to satisfy my order
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Posted 1 year ago
I love EZContacts! I've purchased 5+ pairs of designer (prada/saint laurent) eyeglasses or sunglasses from them and I am always satisfied. Shipping if relevantly quick. Quality is excellent. Haven't really dealt with their customer service because luckily I've had no need. This is my go-to for designer wear.
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Posted 1 year ago
Every time I order contacts it arrives late and I often pay for 2 day shipping for $19.99 and I never get it on time!! It's looking like the same thing will happen on this delivery as well. Aside from that no matter what option you select when calling the 800 ends with the call being disconnected due to High call volume. On top of that you have to wait 1-2 business days just to get your questions answered. Never again!!
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your shipping method and regret to hear that this happens often. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Affordable and easy
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Posted 1 year ago
On the money
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Posted 1 year ago
Great, quick service!
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Posted 1 year ago
Love the ordering online simplicity
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Posted 1 year ago
grateful for the help with my computer confusion. my order is on the way! :-)
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Posted 1 year ago
very easy and fast shpping
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Posted 1 year ago
Nice to have a free shipping option, another site wanted $35 to ship (to Hawaii). My glasses arrived a day early and in fine shape.
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Posted 1 year ago
Immediately after placing my order I received an email for "10% off my first order". This should be applied to my actual first order instead of not applying until my 2nd order. I should receive a credit of an additional 10% off on my card in honor of this discount.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the inconvenience caused by the issue you described regarding the "10% off my first order" email. We understand how frustrating it can be to expect a discount on your initial purchase and have it only apply to the second order. We will be looking into this to ensure that it doesn't happen again. In the meantime, we'll be glad to apply the discount to your order. Please email us at help@ezcontacts.com and we'll be glad to assist you in doing so. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I have placed my order 10 days ago and it still has not been shipped.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that it was placed on June 9th and shipped on June 19th. Our website states that these frames have a 7-10 business day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
amazing! fast, the most affordable, and easy!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,704 reviews