Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,720 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I like the products. However the fact that you can not reach someone on the phone in customer service all day long is unacceptable. A recording comes in anytime you call saying a high call volume. Really when you first open a minute later this is said. Not good business. It comes off as though your customers aren’t important. Fix it!!!
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
Never pay 29 dollars for shipping I would never order for this place again first and last time I payed 29 dollars for shipping didn’t get the whole order the next day got two items in 3 days and the other one still haven’t gotten it when I email a couple time to cancel the shipping to regular before it was even ship they took forever to reply back Didn’t even say they will give me back half of the shipping fee since I’m still waiting for one of the times will never puro from this place again
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
I bought something and it was delivered in a couple days.
Helpful Report
Posted 2 years ago
Great experience. I’m going to go ahead and give stars. My only complaint is that I never received confirmation of my order or any tracking information. Product arrived in timely manner, exactly what I ordered, and packaged very very well. I am well pleased with EZContacts and will likely order from them again. Recommend purchasing from these guys, very good pricing compared to other vendors.
Helpful Report
Posted 2 years ago
Sucks still waiting on my order over two weeks to ship
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Always get my contact lenses quickly. Thanks
Helpful Report
Posted 2 years ago
It say'free shipping in the US..Iwas charged $7.95 for shipping.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
Great shopping experience,site is user friendly and have had no issues with delivery.
Helpful Report
Posted 2 years ago
Good service
Helpful Report
Posted 2 years ago
You can never reach the customer service and it has taken longer than anticipated and I still have not received my shipment. It has been seven business days now and it was supposed to be 5-7 business days to deliver. I will be seeking a refund.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
Great Price on the Frames I ordered and quick free shipping.
Helpful Report
Posted 2 years ago
Good price, fast shipping, quality product.
Helpful Report
Posted 2 years ago
I want to be reasonable in my review of EZContacts. I think they are experiencing growing pains. Three years ago I had a great experience buying sunglasses from EZContacts...this time not so much. EZContacts has clearly embraced technology, but they must be using different systems between their front end (Web) and their Operations. I'd advise them to sync these systems up to alleviate unnecessary traffic to their support staff. Don't aggressively advertise product you don't have in-stock. Had I known this item wasn't in stock when I ordered it, I wouldn't have had to call, email, and chat with your team over the course of the last month. Otherwise great products at great prices would be my review....
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 2 years ago
Delivery takes ages. I have ordered on June 14,2024 and paid for 3-5 days delivery as a birthday gift for my wife’s birthday. Here comes here birthday today and the update today shows it is somewhere in New Jersey. This is the last time I will buy from you .
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback on your recent order. We appreciate you taking the time to share your experience. We understand your frustration regarding the processing time for your order. As mentioned on our website, this item has a 4-6 week processing time, and it was shipped well within this given time frame. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. In your case, you chose 3-5 business day shipping, and your order will be delivered within that timeframe. We appreciate your understanding and hope this clarifies the situation. We're always working to improve our communication and processes to ensure a smooth experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com
Posted 2 years ago
Not necessarily their fault but my item was on back order and took 19 days to actually ship it out. I wish I knew before hand because when I bought it the item said 5-7 days shipping and didn’t mention it was on back order.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to see that you have been waiting so long for your order. It looks like you were previously notified via email that your order was delayed and the new shipping date was between June 20th and July 11th, and the order was shipped out on June 19th.  We would suggest you check your Spam folder if you did not receive that notification, as sometimes our emails get stuck there.  We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
I ordered contacts and paid for express shipping. Still don’t have contacts. Called Friday and a representative told me they had been closed a few days for a holiday. No one told me this when contacts were ordered. I have been trying to call the past two days. Everytime I call I get a recording that no one can speak to me right now. Due to high call volume. This has been for 2 days. I need the contacts quickly! Shelly Franks 404-626-6002.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
Great company. Great customer service. Delivery is fast.
Helpful Report
Posted 2 years ago
Easy simple process to order
Helpful Report
Posted 2 years ago
web site was easy to maneuver through the process of ordering no hidden extras added at checkout
Helpful Report
Posted 2 years ago
The amount of time to receive contacts is over 3 weeks and zero contact to customer until I Inquired where my product is, this is the reason for my low score review
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We regret to hear about the delay in receiving your contacts and the lack of communication until you reached out. We sincerely apologize for the inconvenience and frustration this may have caused you. We understand that receiving your product promptly and effective customer communication are essential aspects of a positive shopping experience, and we failed to meet your expectations in this regard. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times as well as upfront communication. We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,720 reviews