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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It say'free shipping in the US..Iwas charged $7.95 for shipping.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Great shopping experience,site is user friendly and have had no issues with delivery.
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Posted 1 year ago
Good service
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Posted 1 year ago
You can never reach the customer service and it has taken longer than anticipated and I still have not received my shipment. It has been seven business days now and it was supposed to be 5-7 business days to deliver. I will be seeking a refund.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
Great Price on the Frames I ordered and quick free shipping.
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Posted 1 year ago
Good price, fast shipping, quality product.
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Posted 1 year ago
I want to be reasonable in my review of EZContacts. I think they are experiencing growing pains. Three years ago I had a great experience buying sunglasses from EZContacts...this time not so much. EZContacts has clearly embraced technology, but they must be using different systems between their front end (Web) and their Operations. I'd advise them to sync these systems up to alleviate unnecessary traffic to their support staff. Don't aggressively advertise product you don't have in-stock. Had I known this item wasn't in stock when I ordered it, I wouldn't have had to call, email, and chat with your team over the course of the last month. Otherwise great products at great prices would be my review....
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 1 year ago
Delivery takes ages. I have ordered on June 14,2024 and paid for 3-5 days delivery as a birthday gift for my wife’s birthday. Here comes here birthday today and the update today shows it is somewhere in New Jersey. This is the last time I will buy from you .
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback on your recent order. We appreciate you taking the time to share your experience. We understand your frustration regarding the processing time for your order. As mentioned on our website, this item has a 4-6 week processing time, and it was shipped well within this given time frame. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. In your case, you chose 3-5 business day shipping, and your order will be delivered within that timeframe. We appreciate your understanding and hope this clarifies the situation. We're always working to improve our communication and processes to ensure a smooth experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com
Posted 1 year ago
Not necessarily their fault but my item was on back order and took 19 days to actually ship it out. I wish I knew before hand because when I bought it the item said 5-7 days shipping and didn’t mention it was on back order.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to see that you have been waiting so long for your order. It looks like you were previously notified via email that your order was delayed and the new shipping date was between June 20th and July 11th, and the order was shipped out on June 19th.  We would suggest you check your Spam folder if you did not receive that notification, as sometimes our emails get stuck there.  We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts and paid for express shipping. Still don’t have contacts. Called Friday and a representative told me they had been closed a few days for a holiday. No one told me this when contacts were ordered. I have been trying to call the past two days. Everytime I call I get a recording that no one can speak to me right now. Due to high call volume. This has been for 2 days. I need the contacts quickly! Shelly Franks 404-626-6002.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
Great company. Great customer service. Delivery is fast.
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Posted 1 year ago
Easy simple process to order
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Posted 1 year ago
web site was easy to maneuver through the process of ordering no hidden extras added at checkout
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Posted 1 year ago
The amount of time to receive contacts is over 3 weeks and zero contact to customer until I Inquired where my product is, this is the reason for my low score review
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Posted 1 year ago
Hi there, Thank you for your review. We regret to hear about the delay in receiving your contacts and the lack of communication until you reached out. We sincerely apologize for the inconvenience and frustration this may have caused you. We understand that receiving your product promptly and effective customer communication are essential aspects of a positive shopping experience, and we failed to meet your expectations in this regard. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times as well as upfront communication. We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Posted 1 year ago
I ordered a pair of glasses 2 weeks ago. Wanted them for a party. They were “in stock” and i paid for shipping for 3-5 days. They never came, my order is in limbo, i have called EZ daily for a week and they arent accepting calls. Im just accepting this is what i get for trying to get affordable glasses.The party passed. Idk whats going to happen from here or if they will ever come. I cannot speak to anyone so ill never know lol. RIP sunglasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Price point is really good compared to other places. Main reason I picked EZContacts for my purchase.
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Posted 1 year ago
I placed an order for contacts because I was low on contacts and needed them. Two weeks later I find out, only because I checked the status myself, that the contacts haven't shipped yet because they are waiting for supplies from the manufacturer. Don't you think EZ should have let me know?
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Very happy with EZcontacts
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Posted 1 year ago
I ordered my sunglasses over a month ago I still haven’t received them. I had no customer service calls to inform me of the delays. I sent 4 emails and just as of today it says my order has shipped but I have no tracking information. My friend ordered his pair from a local target and had them in a week for 30.00 less. I was excited to get these for vacation but was unable to use them because of the long delay. I hope they arrive ok and I’m happy with them otherwise it will be a extremely disappointing experience.
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Posted 1 year ago
Hi there, Thank you for your review. We are truly sorry to hear about the significant delay with your sunglasses order and the lack of communication throughout the process. We understand your frustration, especially considering you were unable to use them for your vacation. While we know this doesn't make up for the inconvenience, we want to assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. The good news is your order has finally shipped. We apologize for the lack of tracking information initially, but you should receive a separate email with the tracking number shortly. This will allow you to follow the progress of your delivery. We sincerely hope you'll still be happy with the sunglasses once they arrive. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com.
Posted 1 year ago
Simple, uncomplicated ordering process. Great communication throughout. My contacts came packaged well, and on time as EZContacts promised - all at a competitive price.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews