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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It has been over a month and I still don't have my glasses
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great job. Received product in 4 or 5 days.
Helpful Report
Posted 1 year ago
So I’ve been waiting over a week for a confirmation on my order and I tried reaching out to a rep and no one responded for days till I wrote back a nice little statement on how I’ve been feeling about this and finally got my order shipped lol.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay in confirming your order and the lack of response from our representative. We understand how frustrating and disappointing it can be when expectations are not met. This is certainly not the level of service we strive to provide. We are glad to hear that you were able to receive your order and once again apologize for the initial delay. Please don't hesitate to reach out to us directly should you require further assistance.
Posted 1 year ago
Wrote 5 emails NONE WHERE RESPONDED YOUR OPERATIONS SUCK WHAT IS THE POINT OF HAVING PHONE NUMBERS WHEN NOBODY ANSWERS ITS ALWAYS WE ARE HAVING HIGH VOLUME OF CALLS
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 1 year ago
Great Price and good Customer Service.
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Posted 1 year ago
Glasses took along time to ship .
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Good
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Posted 1 year ago
EZContacts is a very professional business. I got my order in perfect condition and the timing was just perfect. Also, they followed up my order to the time it was delivered to my mail box. I will do business with them again. I love my glasses. Thank you very much
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Posted 1 year ago
Excellent website. Very easy to shop and easy to check out. Lots of choices. Thank you.
Helpful Report
Posted 1 year ago
Not sure why I had to pay $8 to return product when I was ordering another pair that was more expensive
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We appreciate your feedback regarding the return shipping label. As mentioned on our website, we currently don't cover return costs unless the item is being returned due to an error on our part like a discrepancy or defect. You have the flexibility to choose your preferred carrier for the return. However, if you'd like the convenience of using our discounted USPS return label, a fee of $8.95 will be applied. Please don't hesitate to contact us if you have further questions or need any assistance. We're happy to help!
Posted 1 year ago
I ordered a pair of glasses and no communication was sent to me on the purchase or the shipment for a couple weeks after I purchased them. Horrible service.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website and your order was shipped within that time frame. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns. Wishing you a wonderful day ahead!
Posted 1 year ago
...............
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Posted 1 year ago
I placed my order about two weeks ago and I’m just now getting it shipped. This is incredibly slow.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I am a new customer and placed my first order two weeks ago on a pair of frames. The website my order would ship in 5-7 days and it says order was collected and is waiting pickup. There hasn’t been any progression in shipping my order and communication is poor. Don’t recommend this website and won’t be using again. I am now in the progress to cancel my order and order from someone else.
Helpful Report
Posted 1 year ago
Hi there, Thank you so much for taking the time to share your feedback on your experience with us. We would like to sincerely apologize for the inconvenience you have faced with your recent order. It is disheartening to hear that there has been a delay in the shipping process and that communication has been lacking. This definitely falls short of the level of service we strive to provide to each and every customer. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
It showed that the frames I ordered were in stock, they were not. I paid for one day shipping because I needed the glasses It took almost 2 weeks to get them in. When I reached out to customer service, I was told that they give notice if you pay attention that it could take time which was a horrible response and had nothing to do with the fact that they never said anything about the frames needing to be sent in by their distributors. I was given no type of compensation, and after the initial response did not receive another email for a many days.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
The past two times I’ve ordered in stock frames, it takes several weeks to get my glasses. Not sure why but service is too slow
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Best website and affordable price to get your eye contacts from! I highly recommend it 👍🏻
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Posted 1 year ago
I have not received my glasses yet! I ordered them over a week ago. Tried to call for days to ask about a ship date and every time it said that they were too busy to answer. Very disappointing!
Helpful Report
Posted 1 year ago
Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on June 06 was shipped on June 16th, falling within our stated 4-6 week processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
They advertise free shipping but then charge for shipping.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Best prices
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews