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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered frames as mine had broken and we were not in our home state to get to my primary eye doctor. So I ordered from EZ and they were prompt and were the correct frames and my lenses fit perfectly. Thank you.
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Posted 1 year ago
Great customer service and fast shipping. I will definitely order from them again.
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Posted 1 year ago
It was easy to order my lenses and the delivery was prompt!
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Posted 1 year ago
Awesome customer service!!
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Posted 1 year ago
I am pretty disappointed with them. Not quite sure this is legitimate business. First of all, they shipped the frame with multiple delays, and took almost a month. I was waiting for Rx so very inconvenient. Then I received a defective, bent frame. Very disrespectful to send a defective item. Then tried to reach them by sending multiple messages with no response. Finally reached them by phone call. Such a disappointing experience and waste of time.
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Posted 1 year ago
Hi there, Thank you for reaching out to us and providing feedback. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please reach out to us at help@ezcontacts.com and we'll be glad to look into this for you. We appreciate your business with us and look forward to hearing from you shortly.
Posted 1 year ago
There are some great products to help with some new medications to help with the new diseases that have surfaced. Appreciate them!
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Posted 1 year ago
Ordered glasses 6 weeks ago. Still don’t have them.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Just disappointed that I receive my email for 10% off my first order AFTER I actually placed my first order.
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Posted 1 year ago
great prices on name brands
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Posted 1 year ago
take way too long to ship. Stay Away
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand how frustrating this must have been, and we truly appreciate your patience. As a courtesy for this delay, we have refunded your shipping fee, and we’re happy to inform you that your order is now in transit. You should receive tracking details shortly. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We truly value your business and hope to serve you better in the future.
Posted 1 year ago
I am a returning customer for a reason. EZContact site for me is "user friendly" and makes it easy to re-order. Prices are comparable to other providers I've researched.
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Posted 1 year ago
Ok pricing. But way too many emails.
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Posted 1 year ago
My first order of Muro ointment was $30. The second order was $32. Most recently tried to order and product was $43. Waited for a sale and got it $5 off. Still, constant increases is too much.
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Posted 1 year ago
Hi there, Thank you for your review. We understand your frustration regarding the price changes and appreciate your loyalty. Pricing can vary due to supplier costs and other market factors, but we know how important it is to get the products you need at a fair price. We’re glad you were able to take advantage of the recent sale, and we’ll continue looking for ways to offer the best value. If there’s anything we can do to help, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Frames are fine, but prescription is out of focus
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Posted 1 year ago
Good price and speedy delivery!
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Posted 1 year ago
Excellent transaction with EZContacts--more transparent about pricing (less hidden fees at checkout than their competitors); also had excellent customer service experience when called to rectify a mistake in the order that I noticed after submitting it--was fixed promptly with courteous professionalism!
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Posted 1 year ago
I'm very pleased to receive my new glasses with prescriptions. The first time, I purchased it for my husband, but it didn't sit well with his eyes, although the prescriptions were correct. I had to return his. This time I bought it for myself. I can understand why my husband didn't feel right in his eyes because progressive glasses tend to create strange movements on the objects we see. I'm ok with it because I don't use it often. I only use them at night. I use contact lenses during the day. One note about the color. This color is not as I expected. I see a little "old-fashioned" in the color while wearing them, but I only use them at home, so it doesn't matter. I suggest a different color if you want to wear them all the time. I also bought a pair of sunglasses but a different brand without prescriptions. I just received my sunglasses, and they are excellent. I'm happy with both!
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Posted 1 year ago
Great company to get my contacts from. Never a problem. A+
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Posted 1 year ago
They are very misleading as far as arrival time. 3-5 days promised, currently I am on day 11 and still no contacts.
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Posted 1 year ago
Daniela was very helpful. thank you
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews