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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I was skeptical when I saw how inexpensive my contacts were at EZ Contacts, but I decided I'd give it a shot. I was informed every step of the way and my new contacts arrived (with a special gift) yesterday! I couldn't be happier. I have found my new supplier for contact refills! Thanks EZ Contacts!
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Posted 10 months ago
EZContacts made it easy to order replacement contact lenses and the prices were great!
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Posted 10 months ago
I am very unsatisfied with EZ contacts. I ordered glasses and contacts on January 16th. First of all, customer service kept denying my prescription saying it was expred even though the date clearly read 1-15-25. after I got that cleared up I had to call twice because it was taking way longer than i was told. I just received my glasses, but noone informed me that the contacts were out of stock until I had to contact customer service once again ( because being able to see is kind of important) that they were out of stock this whole time and they had to wait to get more in before they could even ship them. Needless to say they are still saying order processing and have not been shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
Easy to work with, fast service and great folks
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Posted 10 months ago
I made an order for 2 pairs of sunglasses on Jan 4 and am still waiting on the 2nd pair. There has been no contact or communication. I've reached out to cancel the 2nd pair and have had no response as well. Questioning the customer service.
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Posted 10 months ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your order. We understand your frustration and are committed to resolving this as quickly as possible. One of our customer service representatives will reach out to you shortly to address your concerns and work towards a resolution. If you have any further questions or need assistance, please feel free to contact us. Thank you for your patience.
Posted 10 months ago
Sent me glasses with no prescription.
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Posted 10 months ago
Hi there, Thank you for your feedback. We’re sorry for any confusion regarding your order. After reviewing the order details, it appears that prescription lenses were not selected when the glasses were purchased. If you intended to order prescription lenses, we’d be happy to assist you in placing a new order with the correct specifications. Please don't hesitate to reach out if you have any further questions or need help with anything else. Thank you for your understanding.
Posted 10 months ago
Absolutely love my glasses! Took a little longer than anticipated but I was kept updated on the status. Prescription was done perfectly. First time ordering glasses online, but def not the last.
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Posted 10 months ago
I'm still waiting on my product weeks later sad ! Never again!
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Easy to order. Fast arrival.
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Posted 10 months ago
Very pleased with my new experience with EZ Contacts. I ordered a pair of Maui Jim sunglasses at a very good price. I received the sunglasses in four business days. Thank you!
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Posted 10 months ago
I am 100% pleased with EZContacts on the purchase of my Oakley Cognitive R eyewear. Their price was almost half as much as some competitors.
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Posted 10 months ago
The website ordering process was very easy to use; simple and straightforward. I really liked the section for measuring your eyes and was easy to navigate. I am looking very much forward in getting my new glasses.
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Posted 10 months ago
Ordered glasses on 12/29 it is now 2/1 and I still don’t have my order.
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Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Still waiting for my order!! Says it’s still processing! Only have 2 pairs left and desperately need them!:(
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
The quality of the lenses and everything is good but the shipping speed needs to be worked on. Ordered a month ago and still don’t have them because the ones for my right eye are out of stock. Please don’t confirm an order if you don’t have the lenses on hand right then and there.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 10 months ago
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Posted 10 months ago
Easy to order- convenient- very happy customer:)
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Posted 10 months ago
I ORDERED THESE GLASSES 01/06 ITS 01/31 . WHAT DO YOU THINK? IF I COULD PUT ZERO STARS I WOULD. IM RETURNING THE GLASSES. I BOUGHT A PAIR IN PERSON AND IT TOOK 3 DAYS TO GET NOT A MONTH.
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Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your glasses and understand your frustration. We strive to provide timely service, and we deeply regret that this experience did not meet your expectations. We’re happy to inform you that your order has since shipped, and you should receive it shortly. We truly appreciate your patience, and if there’s anything else we can assist you with, including a return, please don’t hesitate to contact us. Thank you for your understanding.
Posted 10 months ago
Good quality lenses
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Posted 10 months ago
I had to wait a bit because my frames were backordered, but they answered all of my questions along the way, and I was nervous when the box came and it was rattling. Turns out, they added cleaning products to the box and that was the cause of the sound. Thank you for the great service, the great price and the great product. I will keep you in mind the next time I need to order glasses!
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Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews