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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I got my Maui Jims today as expected. They came exactly as I expected. Great shape, great price. I will recommend EZContacts to my friends and family.
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Posted 10 months ago
Easy to use the website and great prices.
Helpful Report
Posted 10 months ago
The website is somewhat easy to use but I purchased and have yet to receive a confirmation email or any type of receipt of purchase. I would like to know more or less when my order will arrive.
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Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for any confusion regarding your order confirmation. An order confirmation email, along with shipping details, was sent after your purchase. Sometimes these emails can end up in your spam or junk folder, so we kindly suggest checking there if you haven’t received them in your main inbox. If you still need assistance or have any questions about your order, please feel free to reach out. We're here to help!
Posted 10 months ago
Very poor quality. They sent lenses that were loose and made noise in the frames. They charged me $9.95 to return. Very disappointing experience all around.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 10 months ago
Been shopping here for years never had a problem
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Posted 10 months ago
Haven’t received yet. Only ordered today!
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Posted 10 months ago
Hi there, Thank you for your feedback. We understand your frustration about receiving a survey before your order has arrived. Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause, and you're welcome to wait until you've received your order before sharing your thoughts. In the meantime, if you have any questions about your order or its status, please don't hesitate to contact us. We'll be happy to assist you!
Posted 10 months ago
Customer service is horrible.Placed a order on 1/09/2025 and my order has just been shipped out today on 1/30/2025. Apparently my glasses were backed ordered and no one reached out to update me. When I originally placed my order the were available. So I had to end up purchasing glasses elsewhere.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
shipment delayed after i payed extra for shipping... STILL hasn't shipped 2 weeks later...
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Posted 10 months ago
Quick response to my inquiry. Excellent customer service in addressing my price concerns after purchase.
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Posted 10 months ago
I had a terrible experience with your customer service members. They keep hanging up the phone, not answering on purpose, and no willingness to try to help with step by step instructions how to do certain things and help navigate online services.
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Posted 10 months ago
Great price, fast delivery.
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Posted 10 months ago
I did not receive my glasses as stated and there was no communication from EZContacts regarding the delay. I contacted EZContacts and when they were supposed to follow up originally, they did not. I had to call several times before receiving an update regarding my glasses. This is poor and unacceptable customer service.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in receiving your glasses and for the lack of communication on our part. We understand how frustrating this experience must have been, and we truly regret that we did not provide the timely updates and follow-ups you deserved. Your satisfaction is very important to us, and we take your feedback seriously. We are looking into what went wrong to ensure better service moving forward. In the meantime, please let us know if there’s anything we can do to make this right for you. Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
Posted 10 months ago
It took almost 2 months for the item to be shipped. I still do not have it. I bought 2 items and the other one has still not been shipped.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I have been waiting for my order more than two months and is still on the way. Is so difficult to contact them to get a support, I sent so many emails and just a couple times I got an answer which wasn’t help at all. My order finally arrived after more than 2 months. But one of the screws of my glasses is not placed correctly, I tried to assemble it but is not possible. This defect make my glasses feels not secure because the hinge is holding with one screw only
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Cost effective and efficient....what more can you ask for.
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Posted 10 months ago
Ordered contacts on 1/17/25. Did not ship out till 1/30/25. Called twice on 1/27 & 28 and each day they said it was shipping out later in the day.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
EZ contacts has good prices but the customer service falls it the horriable range. Delivery is the slowest of all mail order companies. I will be buying from 1800contacts since they will price match and MUCH faster delivery
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I received my lenses exactly at the same time shown on my order. The price is reasonable. I didn’t try my lenses yet but I’m sure they match my vision. Thanks.
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Posted 10 months ago
Took a while to ship but price was good.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
STILL WAITING. Poor communication. Not free shipping as advertised.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews