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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Quick response to my inquiry. Excellent customer service in addressing my price concerns after purchase.
Helpful Report
Posted 1 year ago
I had a terrible experience with your customer service members. They keep hanging up the phone, not answering on purpose, and no willingness to try to help with step by step instructions how to do certain things and help navigate online services.
Helpful Report
Posted 1 year ago
Great price, fast delivery.
Helpful Report
Posted 1 year ago
I did not receive my glasses as stated and there was no communication from EZContacts regarding the delay. I contacted EZContacts and when they were supposed to follow up originally, they did not. I had to call several times before receiving an update regarding my glasses. This is poor and unacceptable customer service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay in receiving your glasses and for the lack of communication on our part. We understand how frustrating this experience must have been, and we truly regret that we did not provide the timely updates and follow-ups you deserved. Your satisfaction is very important to us, and we take your feedback seriously. We are looking into what went wrong to ensure better service moving forward. In the meantime, please let us know if there’s anything we can do to make this right for you. Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
Posted 1 year ago
It took almost 2 months for the item to be shipped. I still do not have it. I bought 2 items and the other one has still not been shipped.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I have been waiting for my order more than two months and is still on the way. Is so difficult to contact them to get a support, I sent so many emails and just a couple times I got an answer which wasn’t help at all. My order finally arrived after more than 2 months. But one of the screws of my glasses is not placed correctly, I tried to assemble it but is not possible. This defect make my glasses feels not secure because the hinge is holding with one screw only
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Cost effective and efficient....what more can you ask for.
Helpful Report
Posted 1 year ago
Ordered contacts on 1/17/25. Did not ship out till 1/30/25. Called twice on 1/27 & 28 and each day they said it was shipping out later in the day.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZ contacts has good prices but the customer service falls it the horriable range. Delivery is the slowest of all mail order companies. I will be buying from 1800contacts since they will price match and MUCH faster delivery
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I received my lenses exactly at the same time shown on my order. The price is reasonable. I didn’t try my lenses yet but I’m sure they match my vision. Thanks.
Helpful Report
Posted 1 year ago
Took a while to ship but price was good.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
STILL WAITING. Poor communication. Not free shipping as advertised.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Why did it take so long to ship my contacts when they were ordered Jan 14? shipped Jan 27, not yet received. Doris Wood
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Good service
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Posted 1 year ago
This company is the WORST I have ever had to deal with. The Customer Service is HORRIBLE, and it takes forever to get them to answer the phone. Will never purchase from this company ever again!
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Easy to use and the price is great. And have different options for delivery and shipping costs
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Posted 1 year ago
Excellen customer service, professional and knowledgable assistance
Helpful Report
Posted 1 year ago
No update on packages or tracking taking 20+ days to ship
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Easy to order online Shipped on time
Helpful Report
Posted 1 year ago
I never purchased these glasses. My card was stolen. I let you guys know instantly, and you still took the money and shipped the glasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews