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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Why did it take so long to ship my contacts when they were ordered Jan 14? shipped Jan 27, not yet received. Doris Wood
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Good service
Helpful Report
Posted 10 months ago
This company is the WORST I have ever had to deal with. The Customer Service is HORRIBLE, and it takes forever to get them to answer the phone. Will never purchase from this company ever again!
Helpful Report
Posted 10 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 10 months ago
Easy to use and the price is great. And have different options for delivery and shipping costs
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Posted 10 months ago
Excellen customer service, professional and knowledgable assistance
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Posted 10 months ago
No update on packages or tracking taking 20+ days to ship
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Easy to order online Shipped on time
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Posted 10 months ago
I never purchased these glasses. My card was stolen. I let you guys know instantly, and you still took the money and shipped the glasses.
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
Have purchased previously, just placed another order, online service is easy, shipping is quick.
Helpful Report
Posted 10 months ago
I ordered my frames on the 24th (01/24/2024) and won’t be getting them till the 30th (01/30/2024) after paying an extra 25 dollar two day priority shipping fee. I hope I get my frames on that day.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We want to assure you that your frames are in transit and are expected to arrive within 2 business days, as per the two-day priority shipping you selected. We completely understand your frustration with the wait, and we can confirm that your order is on track to reach you soon. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.
Posted 10 months ago
EZContacts says they will contact you within 24 hours if your order will be delayed, but they don't. My order was processing for over two weeks, and when I emailed them directly it took them three days to respond. I still haven't received my contacts, and I wouldn't have ordered them if I knew it would take this long.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Friendly people and great service made me feel like a valued customer
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Posted 10 months ago
I’m giving the customer over the phone service a 6 out of 5! Amazing! I still haven’t received my order but the customer service is wow!
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Posted 10 months ago
My cazal were perfect and they are clean and stylish
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Posted 10 months ago
Great company
Helpful Report
Posted 10 months ago
As someone who has been a loyal customer of EZ Contacts for years, it pains me to write this review because I’ve always had great experiences with their products. They’ve been my go-to for contact lenses, and I’ve recommended them countless times. However, this recent experience has left me incredibly disappointed. I placed an order for contact lenses on January 6, and today is January 28—it looks like they’re finally being shipped. After submitting my prescription within a couple of days, I heard absolutely nothing about the status of my order. I reached out to customer service multiple times but never received a response. Over a week ago, I sent two separate messages asking to cancel my order because I could get the lenses elsewhere in just a couple of days. Still, no response. Every time I checked the status, it just said “processing in the warehouse.” Then, without any update or confirmation, the lenses were suddenly being shipped today. In the meantime, I reached out to a competitor, who graciously overnighted lenses to me at no additional charge. Their customer service was everything I wish I’d received from EZ Contacts. While I’ll keep the lenses from this order (if I ever actually receive them), I want to warn others: if you’re low on lenses and need a quick replacement, this is not the place to order from. Be prepared to wait three weeks or more before your order is shipped. It’s genuinely difficult for me to write a bad review about a company I’ve been so happy with in the past, but great customer service is everything—especially when it comes to something as essential as contact lenses. EZ Contacts, I hope you take this feedback to heart and work on your communication and order processing times because I’d love to return to being a loyal customer someday.
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Posted 10 months ago
Quick and easy ordering! Contacts arrived quickly.
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Posted 10 months ago
They are taking an extra-long time to send my order and are not providing any information as to why.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 10 months ago
Dear EZ Contacts Team, I am extremely disappointed with the lack of response from your company. Despite my repeated attempts to contact a representative, I have yet to receive any correspondence back. This level of customer service is completely unacceptable. I expected better communication and support, and I am now compelled to reconsider ever using or recommending your services in the future. Please address this matter immediately and provide a clear resolution.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 10 months ago
I have yet to receive my order
Helpful Report
Posted 10 months ago
Hi there, ​Thanks for reaching out to us and providing feedback. We are happy to report that your frames are currently being customized at our lab. This includes measuring and fitting your lenses into the frame before they are thoroughly inspected and securely packaged for shipment. You can expect your glasses to be ready to ship shortly, and as soon as it does we will email you the tracking information so you will know when to expect your delivery. Please let us know if we can be of further assistance by reaching out to us at help@ezcontacts.com
Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews