Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Love your contacts, but I must admit I am disappointed that you promote free shipping and charge for shipping. You advertise free shipping in the USA and still charge $8.95.
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 10 months ago
Easy website to use,no nonsense fees just a price. And the price is right.
Helpful Report
Posted 10 months ago
Great customer service
Helpful Report
Posted 10 months ago
Best price and quick shipping! Would recommend ezcontacts.
Helpful Report
Posted 10 months ago
I have not received them yet so can’t review! Supposed to be 3-5 business days!
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 3-5 day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 10 months ago
Good selection of contact lenses. Competitive pricing. Prompt, reliable delivery.
Helpful Report
Posted 10 months ago
Excelent to work with, everything was right just out of the box. No problems at all!
Helpful Report
Posted 10 months ago
I was a little afraid the Miu Miu frames would be too much. You know what I mean? I've got this terrible habit of being a bit of a perfectionist. I opened the box just now, tried on the frames, and WHAM, you guys knocked it out of the park. Again!
Helpful Report
Posted 10 months ago
I am extremely frustrated and disappointed with my recent order. I specifically ordered prescription sunglasses with the demo color BLACK, yet you have provided me with clear lenses instead. This is absolutely unacceptable. I spent almost $600 on this order, expecting to receive the correct product in a timely manner. Not only did you fail to fulfill my order correctly, but you also did not ship the item the next day as promised. I have been waiting unnecessarily and still do not have the sunglasses I paid for. I demand that this issue be addressed immediately, and that my prescription be correctly applied to the sunglasses matching the BLACK demo color, as originally ordered. I expect a prompt resolution and an expedited shipping process to rectify your mistake without any further delays. Please confirm receipt of this email and provide a concrete resolution today. If this issue is not resolved immediately, I will be left with no choice but to escalate further. I look forward to your swift action.
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
Fast service, great product, good pricing.
Helpful Report
Posted 10 months ago
Have not received my 2 pairs of prescription glasses yet, but the customer service in the ordering process has been amazing. I hope I’m as happy when I receive products. Highly recommend their customer service up until now!
Helpful Report
Posted 10 months ago
The glasses were supposed to ship out 3-5 business days after I place the order, but they shipped out after 8 business days. I sent an e-mail after the 6th day of waiting because I needed the glasses by the end of the week and had even paid for 2nd day delivery. They were quick with replying and it seemed they at least did one day delivery once it was shipped. The glasses I received however were BENT. The nose connecter was bent and even the legs were too (they didn’t sit flat on a table). I carefully had to bend the nose rim and legs myself to get them straight. If it took 3 extra days to ship from the lab, I think it should’ve been up to par. And it couldn’t have been bent during the delivery process because the box it came in was fine and snug and the glasses were in a hard case.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 10 months ago
I have received a wrong item
Helpful Report
Posted 10 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 10 months ago
Mine was a contact lens order. Prices were reasonable, ordering was easy, shipping was quick. What more could you ask?
Helpful Report
Posted 10 months ago
I was reluctant to buy Oakley Bisphearas on EZContacts because of the price I thought there had to be a “catch”. They are genuine and I couldn’t be happier.
Helpful Report
Posted 10 months ago
I am a first time customer. The price for my daughter's Dailies Aquacomfort Plus lenses was the cheapest I could find online. However, I was frustrated because you kept sending me 10% discount codes but there was no way to enter them when placing my order.
Helpful Report
Posted 10 months ago
I selected EZ for the promise of 5-day shipment and availability of the product. The order received a delay and they notified me of that but then 20+ days passed with not added update. I attempted to get an update 6 times via the text and email process it is seemingly useless. I just got notified of the shipment and tracking number. I am glad this may be coming to an end. If not for the lack of communication a delay is fine but that lack of reply to my requests was frustrating. I hope they fix it.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We want to extend our sincerest apologies for the delay in your order and for the lack of timely responses to your inquiries. We completely understand how frustrating it can be when expectations aren’t met, and we take full responsibility for the communication gap. While we’re glad your order has now shipped, we know that doesn’t erase the inconvenience you experienced. Please know that we’re actively working to improve our communication channels so that updates and responses are more efficient and reliable in the future. Thank you for bringing this to our attention and for your patience during this time. We value your trust and hope to provide a much better experience next time.
Posted 10 months ago
I’m disappointed to say my shades arrived & it took quia long time & they also came in with a scratch
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We’re so sorry for the inconvenience you experienced with your recent order. It’s disappointing to hear that your shades arrived scratched and took longer than expected. We want to make this right for you as quickly as possible. Please send us an email at help@ezcontacts.com with your order details, and we’ll take care of this for you. Your feedback is important to us, and we appreciate you bringing this to our attention. We look forward to resolving this for you shortly.
Posted 10 months ago
website was good - shipping is a promble - many days later with no call or email - NOT HAPPY with the shipping - didnt get them on time for my trip
Helpful Report
Posted 10 months ago
Hi there, Thank you for sharing your feedback. We’re glad to hear you found our website user-friendly, but we’re truly sorry for the frustration caused by the shipping delay. Missing your glasses before your trip is understandably disappointing, and we regret not meeting your expectations. We’re working to improve our shipping processes and communication so that all customers receive updates in a timely manner. Your feedback is incredibly valuable to us, and we’re committed to ensuring a better experience in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out.
Posted 10 months ago
Fast and Easy! Previously I had purchased from Glasses USA...no more. EZ contacts is my new go-to..
Helpful Report
Posted 10 months ago
EZContacts is rated 4.0 based on 22,702 reviews