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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I get theee emails a day from yal but never got one saying my glasses where on back order
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I’ve been using EZContacts for several years. I love this company! Excellent prices, delivery and great customer service. Always pleased with every order!
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Posted 1 year ago
I LOVE my new sunglasses!
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
I would have given 10 stars if this was option! Outstanding service! I ordered Maui Jim sunglasses at a great price and they were delivered quickly. Packaging was perfect and the product was as described. I definitely recommend this company to those looking for sunglasses or other optical services! Thank you EZCONTACTS!
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Posted 1 year ago
Website states 3-5 days for lenses to be fitted to the frames before they are shipped. It took 13 days for mine to finally ship. Reached out on day 13 and got the generic “ohh they will ship within 5 days” email back. Then, by an act of god they shipped the same day the email was sent.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Did a Google search for a specific Flexon Frame (only - no lenses) that I wanted. Was pointed to an (apparently outdated) web page for them on EZContacts. Put them in cart. Subscribed for the pop-up prompt discount code that was sent via email. Entered that on the page and clicked Apply and nothing happened. Tried to check out and again nothing. Went to what is apparently their new web site. Found the frames about 15% higher price. Entered the discount code and got the message it didn't apply for these frames. Wanted to call or text to discus but it was Friday just after they closed. For the next three days, I was inundated with their emails repeatedly telling me to use the discount code and place the order. I finally reached someone who confirmed it was an old web site. TBD if it will be reported to be taken down. Also the new price is the price and no further discounts. I ended up making the purchase. But as I closed my search tabs, I found I had missed using a seller with a lower price than the 'new' EZContacts price. Too much trouble to cancel. As soon as I receive the shipment, I will be Unsubscribing.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the frustrating experience you had while trying to place your order. We understand how important it is for the process to be smooth and straightforward, and we regret the confusion caused by the outdated web page and the challenges with applying your discount code. Your concerns about pricing discrepancies and receiving promotional emails during this time are valid, and we sincerely apologize for any inconvenience this caused. While our team has worked to transition to a new site for an improved experience, we should have ensured that outdated pages were promptly addressed to avoid confusion. We appreciate you bringing this to our attention, and we will work on reporting and resolving the issue with the old site to prevent this from happening again. We’re glad you were able to complete your purchase but regret that it didn’t meet your expectations. Please know that your feedback is invaluable and will help us improve our communication and processes. Should you need any further assistance or have questions about your order, please don’t hesitate to contact our customer service team. We’re here to help. Thank you for your understanding, and we hope we have the opportunity to provide you with a smoother experience in the future.
Posted 1 year ago
Delay in shipping of product, should have been communicated before ordering, but looks like its on its way now a few weeks later. Pricing was great, so perhaps that's the trade-off you pay.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead
Posted 1 year ago
Oakley glasses arrived as described and in perfect condition Fit perfect EZ Contracts are very reliable and ship product as promised
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Posted 1 year ago
I CAN'T REVIEW SOMETHING I HAVEN'T GOTTEN YET
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
It was easy to order them, but took a long time to get them.
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Posted 1 year ago
Quick and easy
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Posted 1 year ago
Don’t understand why it takes 3-4 days to be picked up at your place to ship to me … Last thing I will ever buy here
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Posted 1 year ago
Hi there, Thank you for your feedback. We apologize for any frustration caused. Your order was placed on Friday, January 24th, and was processed and shipped on Monday, January 27th. We always aim to process orders as quickly as possible, and the slight delay was due to our processing times over the weekend. We understand your concerns and will certainly take your comments into consideration to improve our future service. We hope to have the opportunity to serve you again and provide a better experience.
Posted 1 year ago
Love your contacts, but I must admit I am disappointed that you promote free shipping and charge for shipping. You advertise free shipping in the USA and still charge $8.95.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Easy website to use,no nonsense fees just a price. And the price is right.
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Posted 1 year ago
Great customer service
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Posted 1 year ago
Best price and quick shipping! Would recommend ezcontacts.
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Posted 1 year ago
I have not received them yet so can’t review! Supposed to be 3-5 business days!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 3-5 day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Good selection of contact lenses. Competitive pricing. Prompt, reliable delivery.
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Posted 1 year ago
Excelent to work with, everything was right just out of the box. No problems at all!
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Posted 1 year ago
I was a little afraid the Miu Miu frames would be too much. You know what I mean? I've got this terrible habit of being a bit of a perfectionist. I opened the box just now, tried on the frames, and WHAM, you guys knocked it out of the park. Again!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews