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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Very challenging and frustrating company to deal with to resolve one simple problem i.e. replace an expiring box of contact lenses (note: within three days of receipt of order) Original order date 12/16/2023 and as of today, January 24. 2025, issue remains unresolved !!!
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to resolve this issue. This is not the level of service we aim to provide, and we regret that it took longer than expected to address your concerns. We’re happy to let you know that your exchange for a new item has now shipped and you can track it using the link that was emailed to you. We truly appreciate your patience throughout this process and are actively reviewing how we handle similar situations to ensure a smoother experience for our customers moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Posted 10 months ago
I ordered a new pair of my favorite sunglasses on January 9 when I saw them on sale at EZContacts. Delivery was stated as 2 weeks and exactly 2 weeks later there they were in my mailbox! Great service and exactly what I wanted.
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Posted 10 months ago
Easy to order, great price and service
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Posted 10 months ago
Very easy process
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Posted 10 months ago
Timely shipping. Correct contacts sent. Expiration dates 3 and 4 years out which is awesome. My only complaint is I had to"unsubscribe" because did not appreciate number of sales ads, offers, etc. Price was better than other offers. Will probably order from EZContacts again.
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Posted 10 months ago
Good customer service. Looking forward to my new glasses
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Posted 10 months ago
Even though ezcontacts does not have a item in stock, they sell the items with ‘3-5 days shipping’ sign on their website. I waited almost a month and still do not receive the item yet. So fraud advertisement.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I’ve shopped a couple times for frames and both times had issues with the delivery time not being what they estimate, it can take weeks before you receive your order and is very frustrating if you need them for travel. However every time I write them I always get a response and once I receive the frames everything is forgiven, they are just as I expected. Just be aware it will take time even if you pay shipping to get it sooner.
Helpful Report
Posted 10 months ago
Shipping is horrible, over 15 days and it's less than 40 miles from me. Customer service didn't return a single email.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We’re sorry to hear about your frustration with the shipping process and any inconvenience it caused. We’ve reviewed your case and found that we received one email from you, which we responded to promptly. Additionally, your order has shipped and should be on its way to you now. If you’d like to check its status, please check the shipping and tracking information that was emailed to you. We appreciate your patience and hope this resolves the issue. Please don’t hesitate to reach out if you have any further questions or concerns.
Posted 10 months ago
Order took way too long to ship. Ordered on Jan 2, shipped on Jan 16. Also, way too many marketing emails and texts.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand how frustrating it can be to wait longer than expected, and we’re truly sorry for the inconvenience this caused. We’re happy to let you know that your order has shipped, and we hope it arrives soon. Regarding the marketing emails and texts, we completely understand your concern. If you’d like to unsubscribe, you can do so by following the instructions at the bottom of any marketing message, or feel free to reach out to us, and we’ll take care of it for you. Thank you for your patience, and we hope to provide a smoother experience in the future.
Posted 10 months ago
The price of the Ray Bans I bought was the only thing that would cause me to recommend your company. I had a couple questions as I ordered and got the answers the next day, after I looked up the answers and went ahead with the purchase. When I tried to pay with my Discover, I got a message saying “Cancel Discover”. OK, I paid with another car. Soon I received a message saying I paid with my Discover. Did I pay twice? I decided to make sure the next day. I was on wait for a couple hours and eventually decided to get a call back. It came after more than an hour while I ran into the bathroom—not your fault—. I got an email the next day saying I could expect the glasses within the week. Almost two weeks later—today—I got a message that my glasses were shipped. We’ll see.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We appreciate you taking the time to share your feedback. While we’re glad you found our pricing appealing, we’re truly sorry for the challenges you encountered during your purchase and the delays that followed. The confusion with your payment method and the extended shipping timeline were not the experience we want for our customers. We apologize for the frustration and inconvenience this caused. We’re happy to confirm your glasses have shipped and are on their way to you now. Your feedback helps us identify areas where we can improve, and we’re committed to addressing these issues to provide a better experience in the future. If you have any additional concerns or questions, please don’t hesitate to reach out.
Posted 10 months ago
Excellent eye wear for half the price compared to the stores. Fast shipping. I will order again.
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Posted 10 months ago
Terrible.
Helpful Report
Posted 10 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 10 months ago
Unsatisfactory. Ordered item on Jan 4 with promise of 3-5 days shipping and did not receive shipping confirmation until Jan 23. Lots of emails back and forth with customer service, but they were not helpful.
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Posted 11 months ago
Terrible company, will never order from here again. False delivery windows and an order that has not shipped in a month.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We sincerely apologize for the frustration and inconvenience caused by the delay in your order. This is not the experience we strive to provide, and we deeply regret that we fell short of your expectations. To make things right, we have upgraded your order to expedited shipping at no additional cost, and we’re pleased to inform you that it has now shipped. You should receive a tracking number shortly, if you haven’t already. We truly value your feedback as it helps us improve, and we would love the opportunity to regain your trust. Please don’t hesitate to reach out to our customer service team at help@ezcontacts.com if you have any further questions or concerns. Thank you for bringing this to our attention, and again, we’re very sorry for the delay.
Posted 11 months ago
While the reason my glasses were delayed wasn’t offered initially, I greatly appreciate the communication, flexibility and integrity shown in the process. They found a flaw in the original frames and instead of send a flawed product they reordered the frames. But, because the timeline wasn’t what I was looking for, due to no fault of their own, they allowed me to switch styles. I am very satisfied. Thank you.
Helpful Report
Posted 11 months ago
Customer service is very poor and doesn’t return calls bad communication
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 11 months ago
I paid for one day delivery and didn't receive my order for a birthday present.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. Upon checking the tracking details, your order is currently on schedule and should arrive within the one-business-day delivery window as selected. We’re sorry for any worry this may have caused, and we’ll continue to monitor the shipment to ensure it reaches you promptly. If you have further questions, feel free to reach out to us at help@ezcontacts.com. We appreciate your patience and understanding.
Posted 11 months ago
EZContacts had the exact glasses I wanted at a great discount! They arrived quickly. I'm very pleased.
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Posted 11 months ago
I ordered my glasses on Dec 31, 2024 and it’s January 22, 2025. I have not received them yet. Very disappointed 😢
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,702 reviews