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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I have never ordered perscription glasses online. Janeka (sp?) was wonderful. She was so patient with my and very helpful. Her customer service was excellent!
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Posted 1 year ago
I ordered my glasses on the 9th. It is now the 22nd and they have not even shipped. I’m very disappointed in the timeline at this point I just prefer a refund.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I had paid for sunglasses 32 days latter they still do not have them i canceled the order they they kept the payment for that long costumer service is the worst they don't care I had paid for the shipping wich they didn't not give that back, if you want to give them money and get upset EZCONTACTS IS THE ONE!!!!!!
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Posted 1 year ago
I had to follow up twice directly to find out the status of the order. Respone time from EZContacts took several days.
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Posted 1 year ago
Hi there, Thank you for sharing your feedback. We’re sorry to hear about the delays in our response time and the inconvenience of having to follow up on your order status. This is not the experience we aim to provide, and we understand how frustrating it can be to wait for updates. We’re continuously working to improve our communication and response times to better serve our customers. Your input is invaluable in helping us identify areas where we can do better. If there’s anything else we can assist you with or if you have further questions about your order, please don’t hesitate to reach out. We’re here to help!
Posted 1 year ago
I have been wearing contact lenses since 1990 the last time I placed an order was 2020 and when I went to place another order with the company that I have previously ordered from it was a difficult process there was extreme price gouging the site kept freezing up and I had a tremendous amount of difficulty trying to upload my prescription in my frustration I somehow stumbled onto the EZContacts web site and said a little prayer and tried it and 1 2 3 I had ,uploaded my prescription, was pleased with the total price and I placed my order. A few hours later I received notification that my order has shipped I cannot explain how pleased I am
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Posted 1 year ago
Love the prices and selections.
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Posted 1 year ago
After placing the order, it took a long time to receiving shipping information. In fact, I believe I did only because I inquired about it. I would not recommend to friends or family due to the long "processing" time over 10 days!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Extremely long shipping times.
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Posted 1 year ago
Hi there, Thank you for your feedback. We’re sorry to hear that the shipping time felt longer than expected. After reviewing your order, we can confirm that it was processed and shipped out within the initial time frame provided at checkout. We understand how important timely delivery is, and we’ll continue working to streamline our shipping process wherever possible. If there’s anything else we can assist you with or if you have further questions about your order, please don’t hesitate to reach out. We appreciate your patience and understanding.
Posted 1 year ago
Super easy to reorder my contacts and really fast shipping
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Posted 1 year ago
I will be purchasing all of my contacts and glasses from EZContacts. The customer service is flawless and they have great prices and do not try to rip you off. Highly recommend this company as many others are terrible.
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Posted 1 year ago
Been waiting 3 weeks for my contacts so far.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Where are they? I ordered my eye ointment on Dec 29th. It is now Jan 21st and no ointment! I need this nightly for my cornea disease. I am very disappointed!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
A very good compnay to work with.
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Posted 1 year ago
Placed an order for glasses weeks ago. Was told the order’s been delayed - no update was given. I’ve been left in limbo. Unfortunately, I get plenty of spam advertisements in my mailbox, but no updates on the status of my order.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered a pair of designer eyeglasses. The glasses are perfectly fine but part of the inside plastic case lining is cracked and the Versace box looked like it had been kicked around in a dirty warehouse, like it was old. Took 17 days from order to delivery with standard shipping, so not bad.
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Posted 1 year ago
Hi there, Thank you for your review! We're glad to hear that you're happy with your new eyeglasses, but we’re very sorry about the condition of the case and packaging. This is not the standard we strive to uphold, and we would love to look into this issue further. Could you please send us more details or pictures of the damage? We’ll investigate immediately and ensure that the packaging is improved for future orders. We appreciate your understanding and patience, and we’re committed to resolving this for you.
Posted 1 year ago
Slow Response. I place my order early Saturday morning and immediately got an email claiming they were in stock and will be shipped. However, they did not ship until Tuesday.
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Posted 1 year ago
Hi there, Thank you for sharing your feedback. We apologize for any confusion regarding the shipping of your order. We wanted to clarify that your order was placed on Saturday, January 18th, and was processed and shipped the next business day, which was Monday, January 20th. Our team strives to ship orders as quickly as possible, and we understand how important it is to receive timely updates. We’re sorry if this caused any inconvenience and appreciate your patience throughout the process. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Posted 1 year ago
I have had the opportunity to shop at EZContacts about 3 times already and have not had any issues. Products are of quality at a good price and wesbite is easy to use.
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Posted 1 year ago
Normally I receive excellent service from EZcontacts. However there was apparently a problem with their supplier and my product was not available. No one contacted me to inform me of that and after waiting for weeks with no word I had to go to a pharmacy to purchase the product over the counter. When I finally called, I was told of the delay but still no delivery date. I feel that when there is a substantial delivery problem, customers should be notified.
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Posted 1 year ago
Hi there, Thank you for sharing your experience with us. We deeply apologize for the lack of communication and the frustration caused by the delay in receiving your order. We understand how important it is to keep you informed, especially when unexpected delays arise, and we regret that we didn’t notify you sooner. We had experienced an issue with our supplier, which affected the availability of your product, and unfortunately, this led to the extended wait. However, we want to assure you that your order has since shipped, and we’re working to improve our communication so that situations like this are handled more efficiently in the future. We genuinely appreciate your loyalty to EZContacts, and we’re truly sorry for any inconvenience this caused. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Posted 1 year ago
Great price on my Ray-Ban sunglasses
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Posted 1 year ago
Definitely best price, fast shipping and the order was accurate! Would recommend!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews