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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

A very good compnay to work with.
Helpful Report
Posted 11 months ago
Placed an order for glasses weeks ago. Was told the order’s been delayed - no update was given. I’ve been left in limbo. Unfortunately, I get plenty of spam advertisements in my mailbox, but no updates on the status of my order.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I ordered a pair of designer eyeglasses. The glasses are perfectly fine but part of the inside plastic case lining is cracked and the Versace box looked like it had been kicked around in a dirty warehouse, like it was old. Took 17 days from order to delivery with standard shipping, so not bad.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review! We're glad to hear that you're happy with your new eyeglasses, but we’re very sorry about the condition of the case and packaging. This is not the standard we strive to uphold, and we would love to look into this issue further. Could you please send us more details or pictures of the damage? We’ll investigate immediately and ensure that the packaging is improved for future orders. We appreciate your understanding and patience, and we’re committed to resolving this for you.
Posted 11 months ago
Slow Response. I place my order early Saturday morning and immediately got an email claiming they were in stock and will be shipped. However, they did not ship until Tuesday.
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your feedback. We apologize for any confusion regarding the shipping of your order. We wanted to clarify that your order was placed on Saturday, January 18th, and was processed and shipped the next business day, which was Monday, January 20th. Our team strives to ship orders as quickly as possible, and we understand how important it is to receive timely updates. We’re sorry if this caused any inconvenience and appreciate your patience throughout the process. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
Posted 11 months ago
I have had the opportunity to shop at EZContacts about 3 times already and have not had any issues. Products are of quality at a good price and wesbite is easy to use.
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Posted 11 months ago
Normally I receive excellent service from EZcontacts. However there was apparently a problem with their supplier and my product was not available. No one contacted me to inform me of that and after waiting for weeks with no word I had to go to a pharmacy to purchase the product over the counter. When I finally called, I was told of the delay but still no delivery date. I feel that when there is a substantial delivery problem, customers should be notified.
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your experience with us. We deeply apologize for the lack of communication and the frustration caused by the delay in receiving your order. We understand how important it is to keep you informed, especially when unexpected delays arise, and we regret that we didn’t notify you sooner. We had experienced an issue with our supplier, which affected the availability of your product, and unfortunately, this led to the extended wait. However, we want to assure you that your order has since shipped, and we’re working to improve our communication so that situations like this are handled more efficiently in the future. We genuinely appreciate your loyalty to EZContacts, and we’re truly sorry for any inconvenience this caused. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Posted 11 months ago
Great price on my Ray-Ban sunglasses
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Posted 11 months ago
Definitely best price, fast shipping and the order was accurate! Would recommend!
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Posted 11 months ago
User friendly website and quality products.
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Posted 11 months ago
The wait was two weeks longer than expected, customer service is hard to get through to, the hold time was over an hour. I will not be using them again.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 11 months ago
I ordered a gift for Christmas for my spouse. The order ETA was stated that it would be delivered in plenty of time. To only now, get a notice that the product has shipped nearly a month later is atrocious. No apology, no offer to make amends. I would never recommend that anyone purchases goods from EZContacts.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
I've been using EZcontacts since 2018, They are the best! I love that I can upload my prescription via image and easily select my doctor. The points you receive with every order comes is a plus Also I opt in for the deals on contact lenses which is also very convenient. Never ordering anywhere else. Highly recommend.
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Posted 11 months ago
All went smooth plain easy and complete Information great price , discount offered and selection looked to be good
Helpful Report
Posted 11 months ago
45 days since I placed the order, and I'm still waiting........ no news of my sunglasses yet Is this place for real???
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
The rate for delivery is unreal for 2 day it’s twice the price of the item I won’t be using this again
Helpful Report
Posted 11 months ago
Hi there, Thank you for sharing your feedback. We understand your concerns about shipping costs. We want to let you know that we offer free 5-7 day shipping on all undiscounted items, which is a more affordable option if you're not in a rush. We appreciate your input and hope you'll consider using this shipping method in the future. If you have any other questions or need assistance, feel free to reach out!
Posted 11 months ago
User friendly website. Easy to locate what I need. Checkout was simple. Recommend EZContacts.
Helpful Report
Posted 11 months ago
I’ve ordered from EZContacts before with no issue. This time, I ordered a Christmas present for my girlfriend on December 2nd. When I ordered it said the item was in stock and would arrive within 5-7 business days. Didn’t ship until January 20th.
Helpful Report
Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Good product. Good price.
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Posted 11 months ago
I saw EZContacts online and had to check out their legitimacy, as their price was so much lower than one of their competitors, which I had been ordering contact lenses from for more than 2 decades. The process was just as simple and I received my order in a mere 3 days! I was super happy! Will definitely order again!
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Posted 11 months ago
I have ordered several times from EZContacts and have been happy with the contacts and their service each time. I had previously ordered from another company and unfortuately found several of the contacts to be unusable. This has rarely happened with the contacts sent be EZContact and on the few ocations it did, it might have been user error. The reason for the 4 vs. 5 star rating is because the free postage is not offered when a promotional/coupon price is offered, which doesn't seem to be clearly stated. That made it a little challenging to figure out when trying to place my order and a postage price kept showing up. Over all this seems to be very good company.
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Posted 11 months ago
Hi there, Thank you for your review. We’re thrilled to hear that you’ve been happy with your purchases and our service! We appreciate your feedback about the free shipping policy. It is noted on our website that free shipping cannot be combined with promotional discounts, but we understand this might not have been as clear as it should be. Your feedback is incredibly helpful, and we’ll work on improving the clarity of this information. Thank you for sharing your thoughts and for being a valued customer. If there’s anything we can assist you with, feel free to contact us anytime.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,702 reviews