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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Easy to ordet
Helpful Report
Posted 1 year ago
I didnt place 2 orders but you have sent me 2 orders. I logged in to place an order but didnt have the prescription with me to upload so i closed it out. I logged in again later to place order with the script. now i have been billed 2x with 2 orders.
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Posted 1 year ago
Sunglasses arrived in perfect condition. Shipping took a little longer than epected.
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Posted 1 year ago
I ordered contacts from this company, then requested a cancellation because I entered the wrong prescription and they never replied to my email. Just shipped the wrong prescription to me !!
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Easy,quick process
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Posted 1 year ago
Gr8!!!
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Posted 1 year ago
Glasses took over three weeks to just "process" before they were even shipped out. Very poor processing time. This resulted me in not being able to use my expensive perscription sunglasses on a trip that I needed them on. When I contacted them in order to request expedited shipping for their slow processing time, no one responded to me. So the company has terrible customer service as well.
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Posted 1 year ago
Hi there, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to wait for your sunglasses, especially when you needed them for your trip. While some orders can take longer to process due to prescription lens customization or other factors, we regret that this delay impacted your plans. Additionally, we’re sorry for the lack of response to your request for expedited shipping—it’s certainly not the level of service we aim to provide. Your feedback is invaluable, and we’ll review this situation to ensure better communication and processing times in the future. If there’s anything we can do to make this right, please don’t hesitate to email us at help@ezcontacts.com. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Posted 1 year ago
Never got the 10% discount
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Posted 1 year ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your discount code. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 1 year ago
Insatisfecion for you Service
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Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Poor communication, extremely long time before shipment (4+ weeks), spamming with marketing after order.
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Posted 1 year ago
Hi there, Thank you for your review. We’re truly sorry for the long wait and lack of communication regarding your order. We understand your frustration and are working on improving processing times and communication. Regarding the marketing emails, if you prefer fewer messages, feel free to let us know, and we’ll adjust your preferences. Thank you for your feedback, and we appreciate your patience. Please reach out to us at help@ezcontacts.com if you need any further assistance.
Posted 1 year ago
I just purchased Ray Ban New Wayfarers sunglasses and Persol reading glasses at a bargain price. More importantly the service I received was exceptional. There really is no other place to go glasses shopping!
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Posted 1 year ago
Ordered Jan 2, 2025. Credit card processed Jan 3, 2025. I contacted them thru their website 3 times Jan 9, 10 and no response. I called 4 times and left 1 message and the other 3 times my phone numbered wasn’t being recorded properly and after trying over 10 times each call, their automated system could not get the numbers I typed correctly- it had 999777333 instead of “973” every time I typed it out. After another 32 hours I received a reply phone call from the first automation message and she was completely clueless. She did find out the contacts were on delay from the manufacturer and said it’s not their responsibility to tell the customer about a delay of if it’s out of stock. She said she would contact the manufacturer and get back to me within a day… it has now been 3 days and no response. There is no area on their website to “cancel” an order, just “return”, which I obviously can’t do since I don’t even know if I’ll be receiving them. Great prices, not sure if you’ll get the contacts though
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the frustration you’ve experienced with your order. We understand how disappointing it can be to face delays, especially when communication isn’t as timely as it should be. We’re happy to inform you that your order has now shipped, and we appreciate your patience as we worked to fulfill it. We’re also sorry for the issues with our automated system and the lack of responsiveness on our end. Your feedback is incredibly valuable, and we’re using it to improve our processes going forward. If you have any further questions or concerns, please don’t hesitate to reach out to us at help@ezcontacts.com, and we’ll be happy to assist you. Thank you for your understanding, and we hope you’ll give us the opportunity to serve you better in the future.
Posted 1 year ago
I will write after receiving my 2 orders.
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Posted 1 year ago
Price is competitive but communication is poor and prodict often does not ship quuckly. Emailed company several days ago for update but haven't received a response.
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Posted 1 year ago
I ordered sunglasses that according to the website, were in stock and would ship in 3-5 days that was on December 27th. It is January 16th and still have not arrived. Shipping from New Jersey to Miami does not take 3+ weeks. Won't do business here again.
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Posted 1 year ago
Great prices, good selection and quick delivery!
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Posted 1 year ago
Great customer service
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Posted 1 year ago
It has been 2 weeks since i ordered and paid with and expedited delivery. My glasses have not even shipped. I went to a local merchant and bought a pair of glasses locally as I do not trust I will even get my glasses within a months time. I would not recommend the site and will never use this service again as it is far inferior to frames direct and local providers.
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Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on January 2nd was shipped on January 15th, falling within our stated processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
Considering that it has been over two weeks and I have not received my frames (no lenses), EZ Contacts gets a zero. No communication from the company beyond the first “here’s your order number” email. I have called; wait times are very very long. I have requested a call back; I have not received one. I am going to dispute the charge on my credit card. Terrible company.
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Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on December 28th was shipped on January 16th, falling within our stated 2-4 week processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
I love doing shopping here thanks EZcontacts
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews