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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

So disappointed. Frames are beautiful, but the prescription isn’t correct. Very strong and feels skewed. I’ve ordered online from other companies and this is by far the worst lenses I’ve gotten. Not even wearable at this point.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Placed my order almost a moth ago, still have not received. Last week I followed up and was told 6 more days which passed already. I followed up again yesterday, no response. Total waste of my time! If you do not have the product, do not advertise that you have! you took my money and make wait without even having a dicency to follow up.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Love EZ contacts. I buy my sunglasses from here. Much lower prices for the exact same products. Fast shipping. Great service.
Helpful Report
Posted 1 year ago
The order took a month to be delivered. I did get the items I purchased, but wasn’t expecting them to take so long.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the delay in your order. We understand how frustrating it can be to wait longer than expected, and we're sorry for the inconvenience. Thank you for your patience, and we’ll work on improving our shipping times to provide a better experience in the future. If you need any further assistance, please don't hesitate to reach out.
Posted 1 year ago
Prices were good, but they claim they have "Experts" verify your prescription, well I accidentally ordered backwards from my prescription and they shipped what I ordered anyway. So much for checking the prescription. And I just saw the number on my contacts and didn't realize it was a + and should have been a - and opened a box. They will not take back opened boxes, which I understand, but they are at fault too and did nothing to help me out. I had to eat the entire cost of that box, which is not cheap. I did reorder the correct ones because I could get them at the same price and they were $15-$20 more on other sites, but I had to pay shipping again and they didn't even offer a discount for that or anything off my order to compensate for their error. Now I am waiting for the refund on the 3 boxes I was able to return.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the inconvenience this has caused. We strive to ensure that all orders are carefully verified, and we regret that this experience didn’t meet your expectations. While we understand that opened boxes cannot be returned, we should have done more to assist you in resolving this issue. We appreciate your feedback and will look into how we can improve our process. We’ve also noted your concern about shipping and will pass that along to our team for review. Thank you for your understanding, and we’ll make sure to follow up on your refund promptly.
Posted 1 year ago
I order my glasses since December and there is no update regarding delivery date
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Ordering was very easy they kept me up to date have not received frames as of yet they just shipped will update when I get the frames on them
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Posted 1 year ago
Great service price and shipping
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Posted 1 year ago
Pricing was great. Turn around time was super slow. Communication from support was dodgy. I went into support three different times. Each time, weeks apart, they would say the glasses were 2–4 days away.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delays and confusion regarding your order status. We understand how frustrating it must have been to receive varying timelines, and we’re truly sorry for the inconvenience caused. We’re pleased to let you know that your order has shipped and is now in transit. You should receive it shortly, and the tracking information was emailed to you. We value your business and are actively working to improve our communication and turnaround times. If you have any additional questions, please don’t hesitate to reach out. Thank you for your patience and understanding.
Posted 1 year ago
Terrible, experience, they claim in stock and overnight shipping, it took two weeks to get my order shipped. Promo code process is a joke. Total scam. I will promptly return my items for a full refund.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking your order, we see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. Regarding your promo code issues, we see that the promo code was successfully applied. If you have any questions on this, please reach out to us directly at help@ezcontacts.com for further assistance. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Took a long time to ship
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Very reasonable cost compared to other companies. No hidden fees. Turnaround fast, contacts were shipped the same day I ordered them.
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Posted 1 year ago
Just received them today. Thank you for the timely delivery. Love the compact mirror!
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Posted 1 year ago
Todavía no m llegan espero m gusten m encantan d color .lo u ico k no m gusta es que en la tienda d contactos dice k m llegarán 1 vez por mes cosa k no kiero. O me daba la opción d compra por una vez y anule la suscripción porque primero kiero ver aver si m e van a gustar
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Posted 1 year ago
The sunglasses were exactly what I was hoping for. Thank you again!
Helpful Report
Posted 1 year ago
I placed my order for a pair of over 500 eyeglasses around December 22, 2024 and it has not arrived or even sent out of your warehouse. I give a really bad comment.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The platform to order the contact lenses is user-friendly!
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Posted 1 year ago
Great service, but stabilize your prices. Prices vary and I needed to go to different websites for each of my eye prescriptions. And lower your shipping prices. $10 for a single 6-pack of contacts is ridiculous.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback! We’re glad you enjoyed our service and appreciate your suggestions on pricing and shipping. Your input is invaluable as we work to improve our services. We look forward to serving you again soon!
Posted 1 year ago
I had trouble ordering from EZ. Two different web sites, took me to EZ, and gave me two different prices. When I tried to check if the 1st order had went thru, I was NEVER able to see the actural charge. So I went DIRECTLY to EZ contacts, and reordered. Once contacted by Customer service, I told the person to Cancel one order, I didn't need two. So after severl emails back and forth, I received a $40 refund, and assumed order #2 had been cancelled. Not so, ONE MONTH LATER, I received the SAME exact order, when no new order had been sent. Disappointed, but lesson learned. Watch for double orders.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you faced with your order. We understand how inconvenient this situation must have been and deeply regret the oversight. We’re glad to confirm that the issue has since been successfully resolved via email, and we appreciate your patience as we worked through the matter. Your feedback is invaluable, and we’re using it to improve our processes to prevent similar issues in the future. We value your trust and hope to have the opportunity to serve you better in the future. If you have any further concerns, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Great customer service and did my order in a timely fashion!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews