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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered Jan 2, 2025. Credit card processed Jan 3, 2025. I contacted them thru their website 3 times Jan 9, 10 and no response. I called 4 times and left 1 message and the other 3 times my phone numbered wasn’t being recorded properly and after trying over 10 times each call, their automated system could not get the numbers I typed correctly- it had 999777333 instead of “973” every time I typed it out. After another 32 hours I received a reply phone call from the first automation message and she was completely clueless. She did find out the contacts were on delay from the manufacturer and said it’s not their responsibility to tell the customer about a delay of if it’s out of stock. She said she would contact the manufacturer and get back to me within a day… it has now been 3 days and no response. There is no area on their website to “cancel” an order, just “return”, which I obviously can’t do since I don’t even know if I’ll be receiving them. Great prices, not sure if you’ll get the contacts though
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the frustration you’ve experienced with your order. We understand how disappointing it can be to face delays, especially when communication isn’t as timely as it should be. We’re happy to inform you that your order has now shipped, and we appreciate your patience as we worked to fulfill it. We’re also sorry for the issues with our automated system and the lack of responsiveness on our end. Your feedback is incredibly valuable, and we’re using it to improve our processes going forward. If you have any further questions or concerns, please don’t hesitate to reach out to us at help@ezcontacts.com, and we’ll be happy to assist you. Thank you for your understanding, and we hope you’ll give us the opportunity to serve you better in the future.
Posted 1 year ago
I will write after receiving my 2 orders.
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Posted 1 year ago
Price is competitive but communication is poor and prodict often does not ship quuckly. Emailed company several days ago for update but haven't received a response.
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Posted 1 year ago
I ordered sunglasses that according to the website, were in stock and would ship in 3-5 days that was on December 27th. It is January 16th and still have not arrived. Shipping from New Jersey to Miami does not take 3+ weeks. Won't do business here again.
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Posted 1 year ago
Great prices, good selection and quick delivery!
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Posted 1 year ago
Great customer service
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Posted 1 year ago
It has been 2 weeks since i ordered and paid with and expedited delivery. My glasses have not even shipped. I went to a local merchant and bought a pair of glasses locally as I do not trust I will even get my glasses within a months time. I would not recommend the site and will never use this service again as it is far inferior to frames direct and local providers.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on January 2nd was shipped on January 15th, falling within our stated processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
Considering that it has been over two weeks and I have not received my frames (no lenses), EZ Contacts gets a zero. No communication from the company beyond the first “here’s your order number” email. I have called; wait times are very very long. I have requested a call back; I have not received one. I am going to dispute the charge on my credit card. Terrible company.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on December 28th was shipped on January 16th, falling within our stated 2-4 week processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
I love doing shopping here thanks EZcontacts
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Posted 1 year ago
Good prices good service have bought before and will buy again. Wish shipping was free and faster. Thanks!
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Posted 1 year ago
easy to use and great prices.
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Posted 1 year ago
Great service
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Posted 1 year ago
I am very disappointed, will not order again. two full weeks now since I placed my order, no contacts, no shipping notice, nothing !
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
2 weeks. Still waiting for delivery... Maybe wait to ask for a review until the customer receives the order? Duh
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Very cool services
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Posted 1 year ago
love getting my sunglasses and contacts here. one helpful thing would be to add a attachment box to add prescription at the time of purchase.
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Posted 1 year ago
I was emailed that I had ordered the wrong lens. I agreed and said to order as per my prescription and then was still sent out the wrong lens that I do not have a prescription for. now I have to return them and order again or go somewhere else.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the mix-up with your order. It looks like there was an oversight on our part, and the incorrect lens was shipped to you inadvertently despite confirming your prescription details. We completely understand your frustration, and we are truly sorry for the inconvenience this has caused. To make things right, we’ll be sending you a free return label so you can exchange the lens for the correct one according to your prescription. We will ensure that your new order is processed correctly and promptly. Again, we apologize for the mistake and appreciate your patience as we resolve this for you. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Posted 1 year ago
I ordered these contacts on 12/31 and they finally shipped on 1/15. I think that is absolutely crazy that it has taken this long to ship with no updates as to when it will ship and why it is taking so long.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Everything was fast and short. I appreciate that kind of response. Thank you, Shirley Graham
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Posted 1 year ago
Unfortunately, the delivery provider had issues delivering my contacts and it has now been over 2 and 1/2 weeks and I still don't have my glasses. They are apparently sitting in EZContacts Warehouse event though they promised to have them shipped out 2-3 days ago. Additionally, when I have called to check status or inquire on location of my glasses it has taken hours to get a callback. I'm sure when things go right they are great. However, you truly see the quality of a company when things do not go right. In this case their have been issues and I have been terribly disappointed in their handling of this situation.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. After reviewing the details of your case, it appears that the package was returned to sender due to delivery issues. We understand how disappointing this is, especially after waiting for the order to arrive. Please rest assured that we have done everything we can to resolve the situation. Once the return was processed, we immediately reprocessed your order, confirmed your address, and arranged for the correct shipping. To ensure your order reaches you promptly, we have upgraded your shipping to expedited (3-5 business days) at no additional charge. We understand how important it is to receive your glasses on time, and we sincerely appreciate your patience as we work to resolve this. We are committed to making sure this reaches you as quickly as possible. Thank you for your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,723 reviews