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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Good prices good service have bought before and will buy again. Wish shipping was free and faster. Thanks!
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Posted 1 year ago
easy to use and great prices.
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Posted 1 year ago
Great service
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Posted 1 year ago
I am very disappointed, will not order again. two full weeks now since I placed my order, no contacts, no shipping notice, nothing !
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
2 weeks. Still waiting for delivery... Maybe wait to ask for a review until the customer receives the order? Duh
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Very cool services
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Posted 1 year ago
love getting my sunglasses and contacts here. one helpful thing would be to add a attachment box to add prescription at the time of purchase.
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Posted 1 year ago
I was emailed that I had ordered the wrong lens. I agreed and said to order as per my prescription and then was still sent out the wrong lens that I do not have a prescription for. now I have to return them and order again or go somewhere else.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the mix-up with your order. It looks like there was an oversight on our part, and the incorrect lens was shipped to you inadvertently despite confirming your prescription details. We completely understand your frustration, and we are truly sorry for the inconvenience this has caused. To make things right, we’ll be sending you a free return label so you can exchange the lens for the correct one according to your prescription. We will ensure that your new order is processed correctly and promptly. Again, we apologize for the mistake and appreciate your patience as we resolve this for you. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Posted 1 year ago
I ordered these contacts on 12/31 and they finally shipped on 1/15. I think that is absolutely crazy that it has taken this long to ship with no updates as to when it will ship and why it is taking so long.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Everything was fast and short. I appreciate that kind of response. Thank you, Shirley Graham
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Posted 1 year ago
Unfortunately, the delivery provider had issues delivering my contacts and it has now been over 2 and 1/2 weeks and I still don't have my glasses. They are apparently sitting in EZContacts Warehouse event though they promised to have them shipped out 2-3 days ago. Additionally, when I have called to check status or inquire on location of my glasses it has taken hours to get a callback. I'm sure when things go right they are great. However, you truly see the quality of a company when things do not go right. In this case their have been issues and I have been terribly disappointed in their handling of this situation.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. After reviewing the details of your case, it appears that the package was returned to sender due to delivery issues. We understand how disappointing this is, especially after waiting for the order to arrive. Please rest assured that we have done everything we can to resolve the situation. Once the return was processed, we immediately reprocessed your order, confirmed your address, and arranged for the correct shipping. To ensure your order reaches you promptly, we have upgraded your shipping to expedited (3-5 business days) at no additional charge. We understand how important it is to receive your glasses on time, and we sincerely appreciate your patience as we work to resolve this. We are committed to making sure this reaches you as quickly as possible. Thank you for your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out.
Posted 1 year ago
Sent contacts without verifying prescription. If they would have taken the time to verify like they are required to, the incorrect contacts ordered never would have been shipped! My mistake for ordering the incorrect brand but they should have verified the prescription with the Dr!!
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Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with your order and contact issues. A member of our customer service team will reach out to you shortly to resolve the matter and ensure your satisfaction. If you have any additional questions or concerns, please feel free to contact us. We’re here to help.
Posted 1 year ago
Great prices but took almost 2 weeks to process my order and finally ship it.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Fast and easy to order and their price is lower than others.
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Posted 1 year ago
Ez contacts. My order never arrived two weeks ago. I called and the rep told me they were out of stock. I was never advised. The sales rep proceeded to sell me another brand. After she told me it was 2995 for next day shipping and charged me for the new set of contacts to be shipped out. She says oh it’ll be two weeks because they’re out of stock and then I had to deal with getting a refund for what she just charged Now it brings me to this next order. It is still not here yet. It was ordered on Thursday of last week today shipping I called. They said oh I’m sorry there’s nothing we can do. They didn’t refund me the shipping they didn’t do anything. Customer service is terrible.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I ordered these frames a month ago and sent a couple follow-up requests of when I was going to receive the non prescription frames. I finally received and update I was supposed to receive them today and as of 7:49pm, I still have not received the product. For what was supposed to be a Christmas present, arriving over a month late, I’m very disappointed of how long it’s taking.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay and understand your frustration. We truly regret that your order did not arrive in time for Christmas, and we deeply value your patience. Our team is looking into the issue, and we will ensure that this is resolved as quickly as possible. Thank you for bringing this to our attention, and again, we apologize for any inconvenience this has caused.
Posted 1 year ago
Let me start w/ the pricing , outstanding. You will be able to find similar designs from makers of great caliber, such as Dolce & Gabbana. You may even visit a retailer like “Lenscrafters” and jot down the model number from a certain eyewear and then find it for a cheaper price on EZcontacts. Great quality , easy returns , FSA/HSA payment accepted.
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Posted 1 year ago
No updates available on shipping :(
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the lack of updates on your shipping. Please check your inbox (and spam folder, just in case) for an email with tracking information. If you still need assistance, feel free to reach out. Thank you for your patience!
Posted 1 year ago
Eye exam was simple and efficient. Customer service was very prompt about keeping me aware of the shipment. Pricing is very reasonable — low maintenance effort. 💯
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Posted 1 year ago
Ordered frames weeks ago. Not here. Don't seem to have them. WTF!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews