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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I love ordering from you because your website is easy to navigate. Your service is very quick, which I appreciate!
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Posted 1 year ago
Processing and shipping needs major work.. or just honestly on the time frames.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
easy to order, still waiting to confirm they received my prescription, hoping they will arrive soon, i did not see lead time.
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Posted 1 year ago
I’m very satisfied with my recent purchase. I wear Acuvue vita contact lens, and decided to order them from EZContacts. Not only did EZContacts have the lowest price but the turnaround time was great too. I ordered contacts on Monday, and received my order by Friday with standard shipping.
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Posted 1 year ago
Good price, and very easy to make my purchase online.
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Posted 1 year ago
n/a
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Posted 1 year ago
What we save in price on contacts we pay for in wait time. Every time I order contacts from you guys whether it be 2 day shipping or 5-7 day it always takes at LEAST a week for you guys to even process or ship. Probably will be my last time ordering due to the terrible time management.
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Posted 1 year ago
great customer service! I would order from ez contacts again looking forward to it!
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Posted 1 year ago
Placed an order on 01/16/25. On 02/02/25, over 2 weeks later, my order had not come and no communication from the company. Emailed company, rec’d response 3 days later- “ . It seems that the product you ordered is currently being restocked by our manufacturer and we are still waiting to receive it. The current availability estimate is within the next 1-3 weeks.” I’m sorry but this time frame from order to unknown delivery date is unacceptable- glasses are an expensive and needed purchase !
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts, paid extra for 3-5 day shipping, and they never showed up, no email, no phone call. I called and was told that were waiting for a shipment, but they couldn't give me a specific date of delivery and didn't offer to refund my shipping. I called again a couple of days to see they shipment, still none. Customer service rep figured out they could ship 3 x 30day supply to equal my 90 day request. It looks like it shipped, but here yet. Going on 2 weeks...
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are truly sorry for the inconvenience and frustration this delay has caused. We understand how important it is to receive your order on time, especially after paying for expedited shipping. Your order has since shipped, and we sincerely apologize for the lack of communication throughout the process. We also regret that you were not informed of the situation sooner and that it took multiple calls to get a resolution. Please know that we are reviewing our processes to improve our service moving forward. We greatly appreciate your patience and hope that your order arrives soon. If you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist you.
Posted 1 year ago
Could not be happier with my purchase! First of all they had the frames my son had been searching for. They were being sold at an incredible discount, they processed and sent out our order the same day! I don’t know how they do it bc no one else has offered customer service at this level! I am in the midst of having the entire family outfitted in eyewear from EZContacts!
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Posted 1 year ago
Website easy to use ordered a frame and the next day it was on its way for delivery. Great response. Will use again.
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Posted 1 year ago
Fast shipping, easy exchange process if needed.
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Posted 1 year ago
I continue to order from this company because of the fair price for contact lenses without additional processing fees. Plus, my order was shipped in less than 24 hours and will be here within a week. I couldn’t ask for any better service!
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Posted 1 year ago
Easy website to navigate.
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Posted 1 year ago
Easy to order, appreciate the discounts
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Posted 1 year ago
Horrible. Wife ordered contacts. Almost a month later, after no one response and the runarounds, she gave up and canceled.
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Posted 1 year ago
Best price around for contacts. So easy to order. I didn't even need to dig out my prescription, EZContacts contacted my doctor for me! Order was placed last night, I got the notification that they shipped this afternoon. So fast and easy! Will order from here in the future!
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Posted 1 year ago
Easy to order, very reasonable prices. Free shipping option. It comes quickly.
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Posted 1 year ago
Absolutely horrible. Website says order processing in 3-5 days. I'm going on a month and still no glasses. Customer support gave some BS answer. Would not use again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews