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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I am a first time customer of EZContacts. I have been wearing contacts for more than 40 yrs and have dealt with numerous providers over the years. When I went on EZ's site and saw the price of what I needed I was skeptical because it beat the competition by a long shot and I expected hidden add ons to the price when I went for check out but found that they are legit in selling them for the advertised price with no hidden fees.I was not in a rush so I chose the free shipping in 5-7 business days and they delivered them within that period. Very happy first timer.
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Posted 11 months ago
Very easy process. Great company to buy ftom
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Posted 11 months ago
EZ Contacts had the lowest price on my Air Optix Colored contacts! Got order delivered quick and free! No processing fees! This will be my go to place for contacts! No more wasting time looking for the lowest price!
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Posted 11 months ago
To place my order this was by far the easiest website to accomplish this. Not to mention my order shipped within a day!
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Posted 11 months ago
customer service is a joke. They cannot read or respond to requests. Also, when you place your order theey tell you five days after the fact that your items are not in stock. Look else where for your glasses. They are not worth the hassle
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Posted 11 months ago
Hi there, Thank you for your feedback, and we're truly sorry for the frustration you've experienced. We understand how disappointing it is to face delays and feel unheard, and we regret that your experience didn’t reflect the level of service we aim to provide. We’re actively reviewing this situation internally to address the communication issues you've raised. Your comments help us improve, and we appreciate you taking the time to share them. Please let us know if we can continue to assist you further in any way.
Posted 11 months ago
So happy with my new glasses! Great selection and ordering is really easy.
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Posted 11 months ago
Paid for 3-5 day delivery, tracked date is is 8 days
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Posted 11 months ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 11 months ago
Great product and price. Fast service and I will order again when needed.
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Posted 11 months ago
Beware of the free shipping promotion. I used it and they shipped it without the free shipping. They are refusing to honor it. I gues I will just return the entire order.
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Posted 11 months ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 11 months ago
I am former lens.com customer. You were much cheaper and easier plus quick ship.
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Posted 11 months ago
I am truly disappointed. You guys have charged me twice. I had already paid full amount of 106.95$and you asked me to pay again. 139.95$. You are supposed to only taking 33 $ but charged again 139.95$. This is very disappointing. And I never got any response since.
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Posted 11 months ago
Thank you for reaching out. We understand how concerning unexpected charges can be and appreciate the chance to clarify. The second amount you saw was a pre-authorization, not a charge. It was automatically voided and should no longer appear on your statement. These temporary holds are sometimes processed during order adjustments but are not finalized. We’re sorry for any confusion this caused and would be happy to confirm the status directly. Please feel free to email us at help@ezcontacts.com with your order details if you need any further assistance.
Posted 11 months ago
Kind of lame that I entered info for the initial promo code and then there was no place to enter a code when I purchased. Quick to ship and expect everything else will be smooth and correct.
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Posted 11 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 11 months ago
My order was delayed while waiting for a restock. I wrote to inquire about an ETA and expected a vague response. Instead Monica was very detailed with the status and offered a solution so I didn’t have to cancel my order. Then to my surprise I recieved an update from Noyana that the full order could ship the next day! Way to go customer service, outstanding job!
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Posted 11 months ago
They have been easy to order from as I have ordered from them twice now. I should be getting my order any day now. The price is always right with this company!
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Posted 11 months ago
Placed an order and have never received so I can’t say anything good.
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Posted 11 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 11 months ago
Glasses took over a month to ship. Also, I did not receive any updates on my order at all.
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Posted 11 months ago
Thank you for sharing your feedback. We sincerely apologize for the delay in shipping your glasses. Please know that we strive to keep our customers informed throughout the process, and we provided periodic updates regarding your order’s status. We understand how important it is to stay updated and will take your comments into account to improve our communication in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for your patience and understanding.
Posted 11 months ago
The fact that this company charges $9.95 for shipping is unfortunate. There is no way it costs that much to mail the item so it's obvious the company is trying to pick up extra dollars here.
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Posted 11 months ago
Good prices
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Posted 11 months ago
Still awaiting delivery of product. Send out survey the day of shipment--doesn't make sense.
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Posted 11 months ago
Thank you for your feedback. Your order is currently in transit and should be arriving soon. Our review requests are sent automatically once an order ships and are not based on specific timings. We appreciate your input and will keep it in mind as we continue to improve our processes. If you have any further questions or need assistance, feel free to reach out.
Posted 11 months ago
I liked the price compared to other options, but the lenses I received are not even close to the correct size for the glasses. The lenses move around and I can hear them shifting when I move my head. Very disappointing and will not order from here again.
Helpful Report
Posted 11 months ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 11 months ago
EZContacts is rated 4.0 based on 22,714 reviews