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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Good product, good price, web site is redundant when uploading scripts and then have to input scripts manually to order products
Helpful Report
Posted 1 year ago
very efficient order, shipping, and customer service
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Posted 1 year ago
It’s been almost 2 months and my order has not shipped yet. On top of that I was charged twice for the item that I order. I am very displeased and will never buy again.
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered my contacts on 7/25/25. Today is 8/15/24, I still do not have them. I called and they told me that 1/2 my order is on backorder. I gave a 2 rating because the order process was easy, customer service was good, but communication would be nice to let me know my contacts were not coming in the 7-10 days as expect so I could've made the decision to cancel.
Helpful Report
Posted 1 year ago
Hi there, We apologize for the delay in processing your order. We understand your frustration and appreciate you taking the time to share your feedback. We've investigated the issue and found that a portion of your order is indeed on backorder but we can assure you that we're actively working to expedite the fulfillment of this remaining portion. We apologize for any inconvenience this may have caused. For further assistance, please reach out to us at help@ezcontacts.com
Posted 1 year ago
The price of the Ray-Ban's I bought was a lot cheaper on EZContacts vs directly from Ray-Ban. Ordering was super simple and straight forward, and my item shipped weeks earlier than anticipated. Overall, I've been really happy with my experience!
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Posted 1 year ago
Both sunglasses is wrong, they send it to me different sunglasses, horrible!
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
I’ve used EZ Contacts for years. Prices are great as are turnaround times. I’m downgrading my usual rating of five stars because I feel I’m being hounded to rate. And it’s not even that as much as it is all the questions I have to answer to complete a survey. Please just let me rate on the basis of the price and turnaround time because you will get five stars!
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Posted 1 year ago
Good selection and price ranges to choose from. Found a new pair of sunglasses for way less than at your typical store. Fast shipping! A+++
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Posted 1 year ago
The customer service reps each time I called were rude and short on the phone I have worked in that industry before and never sounded as unpleasant as they did
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 1 year ago
Good selection and prices. The turnaround on shipping product shipping is very good. The website is a little cumbersome but worth the effort.
Helpful Report
Posted 1 year ago
Usually pretty satisfied with purchases.
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Posted 1 year ago
They couldn’t have made it easier.
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Posted 1 year ago
Very bad customer service. I contacted you to find out about my order. You never told me that you didn't have the product and that I had to wait weeks to receive it.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Very easy service to use! Also very competitive pricing
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Posted 1 year ago
The entire process went flawless from selecting lens, providing prescription, payment and shipping. Received my contacts five days after ordering.
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Posted 1 year ago
I have only been a customer of EZContacts for a short period of time. However I am very pleased. The items that I need are always available and the Price Is Always Right. Confirmation about delivery is quick and on time.I have not been disappointed.
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Posted 1 year ago
Good prices and fast Delivery!
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Posted 1 year ago
I paid for 2 day delivery and seems to be taking 5
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Posted 1 year ago
Pkg in good condition and arrived within expected time frame. Thank you
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Posted 1 year ago
It was easy placing the order. It took considerably longer to get my glasses than I anticipated.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews