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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The ordering process was simple and fast. Thanks!
Helpful Report
Posted 1 year ago
I lost my favorite Maui Jim sunglasses recently. I looked for them on the maui jim web site and they were $279. Same sunglasses on EZContacts was $230. Easy decision.
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Posted 1 year ago
I ordered pink loulou glasses i got brown glasses. No one has called me back .
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Posted 1 year ago
Greetings, We appreciate you taking the time to leave this review. We deeply regret to learn that you have encountered an issue with the glasses you received from us. We understand the disappointment that this may have caused you. Please accept our sincere apologies for any inconvenience this may have caused. Quality control is of utmost importance to us, and it is concerning to hear that your order did not meet our usual standards before being dispatched to you. Please contact us at help@ezcontacts.com to share more information so that we can better address your concerns. Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Posted 1 year ago
Great and easy ordering process! Good prices. Will use EZcontacts again!
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Posted 1 year ago
Ezcontacts was quite a first experience. Both bad and good. Outstanding customer service however the product took longer than the time expected. All in all it was okay. Thanks for finally sending my product.
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Posted 1 year ago
Dear valued customer, We deeply regret the delay in processing your order and sincerely apologize for any inconvenience this may have caused. We understand the importance of receiving your purchased product within the expected time frame, and we are committed to providing efficient and timely service to our valued customers. We are pleased to know that you had a very satisfactory experience with our customer service. Ensuring that our customers have a spectacular experience at EZContacts is our highest priority. We appreciate your understanding and look forward to the opportunity to serve you again in the future.
Posted 1 year ago
Great experience ordering from them. Could not believe I received a shipping notification less than 12 hours after ordering.
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Posted 1 year ago
it waited until I had the order in and PAID, THEN asked for my prescription after the fact.
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Posted 1 year ago
Hi there, Thank you for your review. We understand your frustration regarding the prescription upload timing. No worries if you don't have your prescription right away; you can easily upload it later through the link in your order confirmation email or by contacting our customer support team via phone or email. We're happy to help! For further assistance, please don't hesitate to reach out to us at any time.
Posted 1 year ago
The only site online that didn't charge a "screw you" fee that I could find..
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Posted 1 year ago
Ordering was very easy and received contacts very quickly.
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Posted 1 year ago
Easy to use site!
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Posted 1 year ago
It has been 7 days and the one pair of sunglasses have not been shipped yet! I’m extremely disappointed in my first order!
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Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Providing exceptional service to our valued customers is a top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on today. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
Worst customer service EVER. My glasses are clearly lost and nobody at your company seems to care. The glasses supposedly arrived at a USPS facility one hour south of me more 6 business days ago and I still do not have them. I was told there would be a thorough investigation and you would contact me in 5 to 10 days. I am wearing broken glasses and having trouble seeing. This is a PROBLEM. This is the Internet economy and you are failing miserably. What you should do is overnight the glasses to me - I paid for the Aug 5-- and deal with the lost glasses, not make the customer deal with it. My claim reference number is: #540964. Not having anyone answer the phone after 5 pm is ridiculous. Why you would choose to send these via DHL with a handoff to USPS was your choice, not mine. I want my glasses ASAP. My next message will be demanding a full refund. Judith Abrams 9507 Thornhill Road, Silver Spring MD 20901
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Posted 1 year ago
Dear Judith Abrams, Thank you for leaving your feedback. We deeply regret the inconvenience you have encountered with your order. We understand the frustration caused by the delay in receiving your glasses and the inadequate communication from our team. Please be assured that we are taking immediate action to address this issue. Our customer service team will prioritize your case and expedite the process of locating your glasses or providing a suitable resolution. Thank you for providing your claim reference number. This will greatly assist us in promptly addressing your concerns. Once again, we sincerely apologize for the inconvenience and the impact this has had on your vision. We are committed to resolving this matter to your complete satisfaction.
Posted 1 year ago
Quick order fulfillment and great value
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Posted 1 year ago
This is my first time ordering from EZContacts. Haven't even received first shipment. Too soon to know if I like it or not.
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Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on August 11th was shipped on August 13th, falling within the processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
easy process
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Posted 1 year ago
Seems like a complete scan to me. Placed an order over a week ago. Still no shipping information and no response from customer service.
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Posted 1 year ago
Hello, Thanks for contacting us. We regret to hear about the delay in your order. We understand the frustration this can cause, and we thank you for bringing it to our attention. After looking into the matter, we discovered that your order experienced a delay. However, it was shipped on August 14th and is expected to reach you soon. We apologize for any inconvenience this may have caused. Your feedback will be considered as we work to prevent similar issues in the future.
Posted 1 year ago
All excellent
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Posted 1 year ago
We are very pleased with the process and delivery of new sunglasses. It took awhile to find these particular glasses and we did so with EZContacts. Fast delivery. I will use again, which I don't say lightly.
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Posted 1 year ago
I ordered contacts from EZContacts because they advertised the contacts as being in stock and I would have them in 3-5 days. Never received them in that time frame, then was told may take up to another two weeks (still waiting for them). If they didn't advertise in stock and the time frame they promised I would have ordered from someone else. Don't advertise if you can't deliver, that's how you lose customers. Will not be a repeat customer.
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Posted 1 year ago
Dear valued customer, We would like to express our sincerest apologies for the delay in processing your order. We understand the inconvenience caused by not receiving your purchased product within the expected time frame. Please be assured that providing efficient and timely service to our customers is our top priority. We are currently in the process of implementing new and improved systems to enhance our order processing and shipping procedures. Additionally, we are updating our website to provide more accurate shipping time estimates. We acknowledge the longer-than-anticipated wait and are pleased to inform you that your order was shipped on August 12th. We anticipate that it will be delivered to you shortly. Your satisfaction is important to us, and we apologize for any inconvenience this delay may have caused. If you require further assistance, please do not hesitate to reach out to us at help@ezcontacts.com. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Let you know when I get them
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews