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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The customer service reps each time I called were rude and short on the phone I have worked in that industry before and never sounded as unpleasant as they did
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 1 year ago
Good selection and prices. The turnaround on shipping product shipping is very good. The website is a little cumbersome but worth the effort.
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Posted 1 year ago
Usually pretty satisfied with purchases.
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Posted 1 year ago
They couldn’t have made it easier.
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Posted 1 year ago
Very bad customer service. I contacted you to find out about my order. You never told me that you didn't have the product and that I had to wait weeks to receive it.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Very easy service to use! Also very competitive pricing
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Posted 1 year ago
The entire process went flawless from selecting lens, providing prescription, payment and shipping. Received my contacts five days after ordering.
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Posted 1 year ago
I have only been a customer of EZContacts for a short period of time. However I am very pleased. The items that I need are always available and the Price Is Always Right. Confirmation about delivery is quick and on time.I have not been disappointed.
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Posted 1 year ago
Good prices and fast Delivery!
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Posted 1 year ago
I paid for 2 day delivery and seems to be taking 5
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Posted 1 year ago
Pkg in good condition and arrived within expected time frame. Thank you
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Posted 1 year ago
It was easy placing the order. It took considerably longer to get my glasses than I anticipated.
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Posted 1 year ago
The ordering process was simple and fast. Thanks!
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Posted 1 year ago
I lost my favorite Maui Jim sunglasses recently. I looked for them on the maui jim web site and they were $279. Same sunglasses on EZContacts was $230. Easy decision.
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Posted 1 year ago
I ordered pink loulou glasses i got brown glasses. No one has called me back .
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Posted 1 year ago
Greetings, We appreciate you taking the time to leave this review. We deeply regret to learn that you have encountered an issue with the glasses you received from us. We understand the disappointment that this may have caused you. Please accept our sincere apologies for any inconvenience this may have caused. Quality control is of utmost importance to us, and it is concerning to hear that your order did not meet our usual standards before being dispatched to you. Please contact us at help@ezcontacts.com to share more information so that we can better address your concerns. Once again, we apologize for any inconvenience this has caused and appreciate your understanding.
Posted 1 year ago
Great and easy ordering process! Good prices. Will use EZcontacts again!
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Posted 1 year ago
Ezcontacts was quite a first experience. Both bad and good. Outstanding customer service however the product took longer than the time expected. All in all it was okay. Thanks for finally sending my product.
Helpful Report
Posted 1 year ago
Dear valued customer, We deeply regret the delay in processing your order and sincerely apologize for any inconvenience this may have caused. We understand the importance of receiving your purchased product within the expected time frame, and we are committed to providing efficient and timely service to our valued customers. We are pleased to know that you had a very satisfactory experience with our customer service. Ensuring that our customers have a spectacular experience at EZContacts is our highest priority. We appreciate your understanding and look forward to the opportunity to serve you again in the future.
Posted 1 year ago
Great experience ordering from them. Could not believe I received a shipping notification less than 12 hours after ordering.
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Posted 1 year ago
it waited until I had the order in and PAID, THEN asked for my prescription after the fact.
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Posted 1 year ago
Hi there, Thank you for your review. We understand your frustration regarding the prescription upload timing. No worries if you don't have your prescription right away; you can easily upload it later through the link in your order confirmation email or by contacting our customer support team via phone or email. We're happy to help! For further assistance, please don't hesitate to reach out to us at any time.
Posted 1 year ago
The only site online that didn't charge a "screw you" fee that I could find..
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews