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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordering was very easy and received contacts very quickly.
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Posted 1 year ago
Easy to use site!
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Posted 1 year ago
It has been 7 days and the one pair of sunglasses have not been shipped yet! I’m extremely disappointed in my first order!
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Posted 1 year ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Providing exceptional service to our valued customers is a top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on today. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 1 year ago
Worst customer service EVER. My glasses are clearly lost and nobody at your company seems to care. The glasses supposedly arrived at a USPS facility one hour south of me more 6 business days ago and I still do not have them. I was told there would be a thorough investigation and you would contact me in 5 to 10 days. I am wearing broken glasses and having trouble seeing. This is a PROBLEM. This is the Internet economy and you are failing miserably. What you should do is overnight the glasses to me - I paid for the Aug 5-- and deal with the lost glasses, not make the customer deal with it. My claim reference number is: #540964. Not having anyone answer the phone after 5 pm is ridiculous. Why you would choose to send these via DHL with a handoff to USPS was your choice, not mine. I want my glasses ASAP. My next message will be demanding a full refund. Judith Abrams 9507 Thornhill Road, Silver Spring MD 20901
Helpful Report
Posted 1 year ago
Dear Judith Abrams, Thank you for leaving your feedback. We deeply regret the inconvenience you have encountered with your order. We understand the frustration caused by the delay in receiving your glasses and the inadequate communication from our team. Please be assured that we are taking immediate action to address this issue. Our customer service team will prioritize your case and expedite the process of locating your glasses or providing a suitable resolution. Thank you for providing your claim reference number. This will greatly assist us in promptly addressing your concerns. Once again, we sincerely apologize for the inconvenience and the impact this has had on your vision. We are committed to resolving this matter to your complete satisfaction.
Posted 1 year ago
Quick order fulfillment and great value
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Posted 1 year ago
This is my first time ordering from EZContacts. Haven't even received first shipment. Too soon to know if I like it or not.
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Posted 1 year ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on August 11th was shipped on August 13th, falling within the processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 1 year ago
easy process
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Posted 1 year ago
Seems like a complete scan to me. Placed an order over a week ago. Still no shipping information and no response from customer service.
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Posted 1 year ago
Hello, Thanks for contacting us. We regret to hear about the delay in your order. We understand the frustration this can cause, and we thank you for bringing it to our attention. After looking into the matter, we discovered that your order experienced a delay. However, it was shipped on August 14th and is expected to reach you soon. We apologize for any inconvenience this may have caused. Your feedback will be considered as we work to prevent similar issues in the future.
Posted 1 year ago
All excellent
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Posted 1 year ago
We are very pleased with the process and delivery of new sunglasses. It took awhile to find these particular glasses and we did so with EZContacts. Fast delivery. I will use again, which I don't say lightly.
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Posted 1 year ago
I ordered contacts from EZContacts because they advertised the contacts as being in stock and I would have them in 3-5 days. Never received them in that time frame, then was told may take up to another two weeks (still waiting for them). If they didn't advertise in stock and the time frame they promised I would have ordered from someone else. Don't advertise if you can't deliver, that's how you lose customers. Will not be a repeat customer.
Helpful Report
Posted 1 year ago
Dear valued customer, We would like to express our sincerest apologies for the delay in processing your order. We understand the inconvenience caused by not receiving your purchased product within the expected time frame. Please be assured that providing efficient and timely service to our customers is our top priority. We are currently in the process of implementing new and improved systems to enhance our order processing and shipping procedures. Additionally, we are updating our website to provide more accurate shipping time estimates. We acknowledge the longer-than-anticipated wait and are pleased to inform you that your order was shipped on August 12th. We anticipate that it will be delivered to you shortly. Your satisfaction is important to us, and we apologize for any inconvenience this delay may have caused. If you require further assistance, please do not hesitate to reach out to us at help@ezcontacts.com. We look forward to the opportunity to serve you better in the future.
Posted 1 year ago
Let you know when I get them
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Posted 1 year ago
Ordering my contacts from EZContacts was, in a word, EASY!!! I received exactly what I ordered in just a few days! Thanks!!
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Posted 1 year ago
Best prices, great selection of glasses and super fast shipping.
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Posted 1 year ago
Coupon discount did not for work military.
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Posted 1 year ago
Dear esteemed customer, Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the inconvenience you encountered with the promo code. To ensure that you can benefit from the military promo code, please contact our customer service team at help@ezcontacts.com. We will be more than happy to assist you in applying the promo code to your order manually. We hold the utmost respect for those who serve our country and would like to ensure that you do not miss out on this special offer. Thank you for your dedicated service to the USA. We eagerly await your your email.
Posted 1 year ago
I haven't received them yet but thus far, customer service really helped me clear up a mistake I made during the ordering process. Even though they were closed, someone still took the time to help me 3 or times through email. I appreciate that so much. It says a lot about their character as a business.
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Posted 1 year ago
The person that took my order was very rude. This is the first and only time that I’ve experienced this with EZ contacts. It was very surprising.
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Posted 1 year ago
Greetings, We are truly sorry to hear about your negative experience with one of our representatives. This is not the level of service we aim to provide at EZContacts, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we take this matter very seriously. We will investigate this issue further to ensure that such instances do not occur in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right and restore your confidence in our customer service. Please feel free to reach out to us directly if there is anything else we can do to assist you.
Posted 1 year ago
Never gave me a confirmation. I tried to call this morning. On hold for 1 hour! Had to hang up!
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Posted 1 year ago
Hi there, We acknowledge and appreciate your feedback. We apologize for any inconvenience you may have experienced with your order confirmation. Please be informed that your order has been dispatched, and a shipping notification should have been sent to you. In the event that you have not received the notification, please don't hesitate to contact us at help@ezcontacts.com so that we can address this technical issue promptly. Thank you for taking the time to provide us with your feedback.
Posted 1 year ago
Bought a pair of Oakley SUTRO S for my son. They are authentic and he loves them.
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Posted 1 year ago
Very easy to use and no extra fees
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews