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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

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Phone:

8002172020

This was my first time ordering from EZCONTACTS. I had no issues ordering and filling out the proper information for my perscription, also, once ordered, you are able to track your order to see when you will receive it. Once received, the contact lenes came in a sealed box and there was no damage to the box. As far as the contact lenses themselves, that will be another review because I haven't had a chance to put them in just yet as I finish a previous set of lenses from last year.
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Posted 1 year ago
This is my go too website when I need glasses or contacts at a fair price & fast shipping
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Posted 1 year ago
Easy transaction, quick processing times and no hidden fees!
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Posted 1 year ago
I ordered sunglasses ordered and paid for them over a month ago. I got 1 email a week after ordering them saying they would be late. I have not heard anything since. It’s now a week before Christmas and still nothing. I have not found a way to contact anyone at the company. But I get daily emails trying to sell me other products! Never again will I buy from this company.
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Posted 1 year ago
I find the turn-around time a tad lengthy; overall, however, the experience has been successful, so far.
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Posted 1 year ago
Very patient and understanding
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Posted 1 year ago
Customer service has declined, case and point is the rewards points system. They expire in 6mos and is of no use to people who buy eye glasses once a year as part of a vision insurance program. The rep refused to activate them, so it is a program designed to be of minimal use and not expected to be used anyway. There appears to be a $10 charge added on to lenses as well, it is advertised as $29.99, but really it is $39.99, when trying to check the item out. I dont think all of these are going to work out well for you going forward.
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Posted 1 year ago
Terrible. Do not order from them they take your money then ship out over a week late when you pay for 2-day shipping!
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Posted 1 year ago
Great service and reliability.
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Posted 1 year ago
Best price EXCEPT you get the sale price but you have to pay for shipping? Couldn’t opt out and choose free shipping?? Which I didn’t understand but still the best price at this moment…..
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Posted 1 year ago
The order process was very straight forward and easy. And when I did have a problem verifying my prescription, customer service responded quickly. With their assistance, the problem was solved and my order was completed. I'll continue to use their services.
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Posted 1 year ago
I don't inderstand why it took 6 days to ship a very simple order. I talked to the order person and told them I was essentially out of contacts and she assurred me that they would ship "immediately". So maybe I will receive something Thursday or Friday-
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Posted 1 year ago
Price was great shipping took 2x longer than what I was told when I made the purchase so that sucked
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Posted 1 year ago
Prices are great shopping is always quick and the contacts are perfect!!
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Posted 1 year ago
I am a previous customer and very happy with the service.
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Posted 1 year ago
When I ordered it said they would arrive in 5 business days at the latest. I had to finally order from 1-800-contacts because it took weeks for my contacts to ship.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great selection of eyeglasses, shades, and contacts at a very competitive price!
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Posted 1 year ago
My glasses took longer than expected, however the customer service was very good and kept me up to date on the progress of my purchase.
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Posted 1 year ago
Very easy process. Great prices and great service. They kept my prescription on file which made it easy.
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Posted 1 year ago
The pair I want I couldn’t get.Im so upset and angry because I thought EZ contacts were different and could make it happen. So disappointed
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the frustration and disappointment you’ve experienced. We understand how upsetting it can be when you’re unable to get the item you wanted. One of our representatives did assist in switching your order to a different item, but we regret that this situation has left you feeling dissatisfied. We strive to provide a seamless experience, and we’re truly sorry that we fell short of your expectations. If there’s anything more we can do to make this right or if you'd like assistance with your order, please don’t hesitate to reach out. Thank you for your understanding.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews