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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I love the speediness of the fullfillment of the orders and you can not beat the prices :)
Helpful Report
Posted 1 year ago
Great customer service, fast delivery on products with great accuracy.
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Posted 1 year ago
Quality name brand glasses you expect at unbeatable prices. I have been a customer for years and have never had any issues with ordering perscription glasses. Their customer service is fantastic as well. I highly recommend buying any glasses from EZContacts
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Posted 1 year ago
I have used EZContacts multiple times. Good selection at reasonable prices and quick shipping.
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Posted 1 year ago
They expedited my shipping at no cost to make sure my order reached me in time. They saved the day and will always come back for my eyewear purchases. Thank you again.
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Posted 1 year ago
Best deals!!
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Posted 1 year ago
The customer service is terrible. I tried calling several times looking for my order and it hangs up on you forcing you to send a message via email and the responses looks generic and automatic. I will NEVER order through them again!! Horrible!!!
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had when trying to contact our customer service team. This is not the level of service we strive to provide, and we regret that we fell short of your expectations. While we aim to respond to all inquiries promptly, we will review your case to identify areas where we can improve both our phone and email support processes. Your feedback is invaluable in helping us improve. We’d love the opportunity to restore your confidence in us, and if there’s anything we can do to assist you further, please don’t hesitate to reach out.
Posted 1 year ago
great service and reasonable prices
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Posted 1 year ago
Easy website to place order. Fantastic price. Will use again.
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Posted 1 year ago
Not happy with the website , when I click to the home page it was telling to sign up with my email to get a 15 percent off my first purchase , but when I apply the code it was telling me that discount could not be applied ,
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Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 1 year ago
Thank you
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Posted 1 year ago
Professional!
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Posted 1 year ago
I guess I will see if I get the correct lens
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Posted 1 year ago
Great price and reasonable delivery time
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Posted 1 year ago
You advertise to fast and accurate. But take almost 4 weeks to deliver 1 pair of regular glasses. Not good at all.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Great website but the only thing that is very unfortunate is how long it takes to ship out stuff. That is the main downfall, i hope they can fix it especially for the holidays.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with the delay in your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
Most incredible customer service for any product. These people are totally customer pleasers!
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Posted 1 year ago
Good experience, But unsecure payment!? Eyeglasses frame I ordered from EZ Contacts arrived today in brand new condition. They were packed well in a sturdy box along with 2 freebies: a nice case and a pen shaped sprayer for cleaning them. Very satisfactory experience. However I'm concerned about security in ordering. Payment is by credit card only (and asks for security code on back of card) and even the payment goes through on an unsecured http not httpS page.
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Posted 1 year ago
Hi there, Thank you for your feedback! We're glad to hear you had a satisfactory experience with your eyeglasses frame and appreciated the thoughtful packaging and extra gifts we included. Regarding your concern about payment security, we assure you that all transactions on our platform are processed securely. We have not had any instances of issues related to payment security, and safeguarding your information is our top priority. If you have any additional concerns or questions, please don't hesitate to reach out to our customer service team. We value your trust and are committed to providing you with a secure and enjoyable shopping experience.
Posted 1 year ago
I selected the middle since I had to pick before I saw the item I purchased. I have not received the item I purchased yet and this is my first purchase so I need to wait until I receive my item before I leave a review.
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Posted 1 year ago
Hi there, Thank you for your feedback! Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause. You're welcome to wait until you've received your order before sharing your thoughts. In the meantime, if you have any questions about your order or its status, please don’t hesitate to contact us. We’ll be happy to assist you!
Posted 1 year ago
No customer contact available Emailed twice and called and still no answer Hope they got my message!🤨
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Posted 1 year ago
Thank you for your feedback, and we sincerely apologize for any difficulty you experienced in reaching us. Upon checking, we see we were able to resolve this matter with you over the phone. If you have any further questions or concerns, please don’t hesitate to reach out again—we’re here to help!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews