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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I guess I will see if I get the correct lens
Helpful Report
Posted 1 year ago
Great price and reasonable delivery time
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Posted 1 year ago
You advertise to fast and accurate. But take almost 4 weeks to deliver 1 pair of regular glasses. Not good at all.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Great website but the only thing that is very unfortunate is how long it takes to ship out stuff. That is the main downfall, i hope they can fix it especially for the holidays.
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Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with the delay in your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
Most incredible customer service for any product. These people are totally customer pleasers!
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Posted 1 year ago
Good experience, But unsecure payment!? Eyeglasses frame I ordered from EZ Contacts arrived today in brand new condition. They were packed well in a sturdy box along with 2 freebies: a nice case and a pen shaped sprayer for cleaning them. Very satisfactory experience. However I'm concerned about security in ordering. Payment is by credit card only (and asks for security code on back of card) and even the payment goes through on an unsecured http not httpS page.
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Posted 1 year ago
Hi there, Thank you for your feedback! We're glad to hear you had a satisfactory experience with your eyeglasses frame and appreciated the thoughtful packaging and extra gifts we included. Regarding your concern about payment security, we assure you that all transactions on our platform are processed securely. We have not had any instances of issues related to payment security, and safeguarding your information is our top priority. If you have any additional concerns or questions, please don't hesitate to reach out to our customer service team. We value your trust and are committed to providing you with a secure and enjoyable shopping experience.
Posted 1 year ago
I selected the middle since I had to pick before I saw the item I purchased. I have not received the item I purchased yet and this is my first purchase so I need to wait until I receive my item before I leave a review.
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Posted 1 year ago
Hi there, Thank you for your feedback! Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause. You're welcome to wait until you've received your order before sharing your thoughts. In the meantime, if you have any questions about your order or its status, please don’t hesitate to contact us. We’ll be happy to assist you!
Posted 1 year ago
No customer contact available Emailed twice and called and still no answer Hope they got my message!🤨
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Posted 1 year ago
Thank you for your feedback, and we sincerely apologize for any difficulty you experienced in reaching us. Upon checking, we see we were able to resolve this matter with you over the phone. If you have any further questions or concerns, please don’t hesitate to reach out again—we’re here to help!
Posted 1 year ago
Customer service is very good and provides professional support.
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Posted 1 year ago
I have 2 orders one placed Nov, 15, 2024 the other placed on Nov. 20. 2024 that are still prcessing. I placed an online inquiry 2 weeks ago and still have not received a response from Ez Contacts.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Takes over two weeks to process an order with an existing prescription when other sites are within a couple days. Plus shipping time. Takes too long for over priced contacts. Will not be ordering from them again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay you experienced with your order. While we strive to process all orders as quickly as possible, certain factors, such as verifying prescriptions, can occasionally extend processing times. We understand how frustrating this can be and appreciate your feedback. Your comments about our pricing and delivery time are important to us, and we will review them to improve our services. We’re sorry to hear that your experience didn’t meet your expectations and hope we can earn your trust again in the future. If there’s anything we can do to address your concerns further, please don’t hesitate to contact us.
Posted 1 year ago
The best ive been using this site for years. Very reasonable too.
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Posted 1 year ago
Getting to customer service is painful and long wait time. There is a delay from when the order is placed to when the order is shipped causing a huge delay when a customer can receive the products.
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Posted 1 year ago
Hi there, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating long wait times and order delays can be, and we’re actively working to improve both our customer service response times and order processing efficiency. Your input is incredibly valuable, and we’ll use it to ensure a smoother and faster experience for our customers in the future. If there’s anything we can assist you with right now, please don’t hesitate to reach out—we’re here to help!
Posted 1 year ago
Easy and simple reordering
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Posted 1 year ago
If you’re willing to wait a month 2 weeks go for it. They say the minimum shipping is a week or 2 that’s a lie but over all I like the glasses but I won’t ever order again, you would think I would get a discount for my next order since shipping was past due. But nothing
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Posted 1 year ago
The left eye contacts are not correct.
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Posted 1 year ago
Can't use promo code on sale items. I understand the policy, but it's not stated anywhere. Not on the item or the promo code.
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Posted 1 year ago
Fast and easy
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Posted 1 year ago
No response to emails.
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Posted 1 year ago
I bought brand name on sale for a vert good price. Order was placed on 12/5 package was delivered 12/9. I am a very satisfied customer.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews