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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ez Contact is really a good company. Get my orders on time every time.
Helpful Report
Posted 1 year ago
they are so much smaller on my face than I was expecting. the virtual try on made them look like they were bigger. They just feel kind of cheap.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re sorry to hear the glasses didn’t meet your expectations. It’s important to us that you’re happy with your purchase, and we understand how disappointing it can be when they don’t fit as expected. We offer a 30-day return period for refunds or exchanges, so if you’d like to explore other options, we’re here to help! Please reach out to us at help@ezcontacts.com, and we’ll be happy to guide you through the process.
Posted 1 year ago
Easy to order, most reasonable price I could find, fast shipping, convenient eye exam. Great shopping experience!
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Posted 1 year ago
My first time ordering from this company and I am very satisfied with the experience. The website was easy to navigate and the eyeglass frames that I ordered arrived in a very secure packaging. It also included the zippered soft case, lens cleaning spray and cloth. I had been told by the company that I had purchased my glasses from that my frame was no longer available. Not only was it still available but also at half the cost!! It was easy to match the frames with the information from my broken pair. All I have to to do is switch out the lenses. No doubt I will recommend EZCONTACTS to my friends and family, and keep them in my saved contacts for any future needs. Way to Go, EZCONTACTS!!!
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Posted 1 year ago
Just received my sun glasses and I'm already loving them.
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Posted 1 year ago
I spent $39 for one day shipping and it took a week to ship.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re so sorry for any confusion or frustration regarding your shipping experience. The $39 one-day shipping covers the transit time once the order leaves our facility. However, it doesn’t include the processing time needed to prepare your order before shipping. We do our best to process orders as quickly as possible, and we’re sorry if this wasn’t clear during checkout. We appreciate your feedback and will use it to improve how we communicate shipping timelines in the future. If you have any further questions or concerns, please don’t hesitate to reach out.
Posted 1 year ago
EZContacts is the absolute BEST company I have ever ordered from. Customer service is extremely helpful, reliable and there is never a delay in delivery. I highly recommend this company.
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Posted 1 year ago
My order is taking *way* too long to get to me. I ordered 2 weeks ago and they just not got shipped. Some kind of indication that it would have taken this long would have been appreciated. I doubt I will be using this company again.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great 👍
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Posted 1 year ago
It was very E-Z (easy) with good communication as well. Thank you.
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Posted 1 year ago
I was armed with the answers to all the relevant questions the representative asked; very professional. Delivery was spot on; I only wish all organizations ran this well and walked the talk!
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Posted 1 year ago
I have no complaints.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. Your glasses were shipped within the given time frame, and they are currently in transit. We’ve sent you a tracking email with all the details, so please check it for the latest updates on your shipment. If you have any further questions or need assistance, feel free to contact us.
Posted 1 year ago
Took awhile because of being out of stock
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Posted 1 year ago
Very pleasant
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Posted 1 year ago
Customer service is a pain to deal with. Overall prices & products are decent, but because of the issues I've had with customer service on numerous occasions, I may find another company to purchase from.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Remarkably fast, responsive and great value.
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Posted 1 year ago
I haven’t received my order or a second message following up on the delay.. Right now… Very Bad review! I want to check on canceling my order.. Pauline Haller
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Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
I haven't received them yet...I just got my text telling me they have shipped today. Everything went completely smooth and painless. Communication was spot on, and I am thrilled with the price! Thank you kindly....I will be back!! Dennis
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Posted 1 year ago
I hve been told my contacted would be delivered yesterday. I have not received my order.
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
No communication between lab and customer service. Spent 20 minutes on hold trying to get in touch with them. Lab emailed only no call when there was an issue.
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Posted 1 year ago
Hi there, Thank you for your review. Upon checking, we’re happy to confirm that the issue has been successfully resolved and your order has been shipped out. We apologize for the inconvenience and any lack of communication during the process. Your experience is important to us, and we’re committed to improving our service. If you have any further questions or concerns, please don’t hesitate to reach out!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews