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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Waited on hold over an hour before requesting a callback. Customer service rep (Pilar?)was extremely rude and told me to call back Monday if I still didn't get my contacts after explaining no shipment movement in 4 days and completely out of contacts. Never using this company again. Beware stay away
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the experience you had with our customer service. This is not the level of service we aim to provide, and we regret that you were treated in a manner that was less than helpful. We understand how frustrating it must have been to be without your contacts for so long, and we take your concerns seriously. We will review this interaction with our team to ensure we address these issues moving forward. If you’d like to give us another chance to assist you, please reach out to us directly at help@ezcontacts.com, and we’ll do our best to make things right. We truly appreciate your feedback and hope to have the opportunity to serve you better in the future.
Posted 1 year ago
Horrible have not receive contacts
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Bad communication
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback. We're always striving to provide the best possible service, so we're sorry to hear you're not completely satisfied. To help us understand your experience better, could you tell us more about what led to your dissatisfaction? Sharing specifics at help@ezcontacts.com would be a big help. Your input is valuable, and we want to make sure you have a positive experience with us in the future. We look forward to hearing from you shortly.
Posted 1 year ago
Don’t buy from them I want my money
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
EZ contacts has the best customer service! Thank you for the wonderful glasses!
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Posted 1 year ago
I have always been pleased with EZcontacts in the past - but my current order was ordered over 2 weeks ago, 11/20/2024, and for some reason still has not shipped.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the delay in your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The service by Alex was great
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Posted 1 year ago
It took to long to get the contacts
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Really slow shipping; even though we’re paying for it. There are a lot competitors out there.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We apologize for any frustration caused by the shipping time. Upon checking, we see that you selected the 3-5 day shipping option at checkout, which is the reason for the delivery timeframe. However, we do offer upgraded expedited shipping methods for faster delivery, and you’re welcome to choose those options for future orders. According to our tracking, your order is currently in transit and will be delivered within the expected timeframe. We appreciate your patience and value your business, and we're always here to assist if you have any further questions.
Posted 1 year ago
Great selection and unbeatable prices.
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Posted 1 year ago
I don’t know if this is legit site. I think they put out a great price for contacts and then can’t follow through. I ask for a delivery date and they could not give it to me. I cancelled my order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We want to assure you that all our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies. According to our records, you requested that we hold your order from shipping, which is why there was a delay. If you have any further questions or concerns, please feel free to reach out directly at help@ezcontacts.com. We appreciate your feedback and are here to assist in any way we can.
Posted 1 year ago
great ordering!
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Posted 1 year ago
ez and great price for sunglasses.
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Posted 1 year ago
Easy company to work with
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Posted 1 year ago
Never received glasses
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
Great prices. Very fast shipping/delivery. Wonderful experience overall. Would never buy anywhere else. 👍
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Posted 1 year ago
Easy to order and expecting shortly
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Posted 1 year ago
I ordered glasses 1 month ago and the expectations provided on their website are basically a few days and they will go into processing and be shipped out giving one an indication that they will be here in 10 days or so, and they have a spot in their back office that is supposed to show any updates of the order. Mine never showed any updates at all despite checking on it for 10 days, then 2 weeks, then 3 weeks. Nothing... The statements that state expectations of ordering glasses stated on their website, do not apply to the name-brand glasses, but it doesn't say that anywhere. In my couple of attempts to contact them via email, to their credit, I do get a response relatively quickly and the person writes nicely, but the information is not accurate and in one case, it was stated that the information was on their website to properly inform me ahead of time of what to expect, but when cut and pasted what the website said vs what I was experiencing, then she apologized as she was not informed what the website says as far as expectations of timeframe and process once the order is placed. Anyway... for my order for prescription name-brand glasses, it was 1 month from the placement of the order to the first and only indication of any kind that anything was going on, and that indication simply said they glasses were on their way. So from the time of placing my order, one month for the first active communication, not even an update in the web portal, that the glasses were being sent. This would all be acceptable IF they would communicate this on their website instead of what they actually communicate, which is inaccurate. So they need improvement on communication in a major way. Hopefully, they arrive as stated and hopefully, I love them
Helpful Report
Posted 1 year ago
Hi there, Thank you for your detailed feedback. We sincerely apologize for any confusion regarding the shipping and processing timeframes. As stated on our website, these specific glasses have a processing time of 2-3 weeks. Additionally, because you selected custom prescription lenses, these typically require an extra 5-7 days in the lab, which was also noted on our site. We understand that this wasn’t clear enough, and we truly appreciate your patience during this process. Your order has now shipped and is currently in transit. We are always working to improve communication, and we’ll take your feedback into account to ensure our website more accurately reflects the full process for custom orders. We appreciate your understanding and hope you’ll be happy with your glasses once they arrive. If you have any further questions or concerns, please feel free to reach out to us directly at help@ezcontacts.com and we'll be glad to assist you.
Posted 1 year ago
Fast shipping!
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Posted 1 year ago
Unfortunately, I have not received my glasses that were ordered about a month ago. As a matter of fact the status still says processing. Communication has been them indicating that ezcontacts will let me know when my glasses are shipped, and that's after I reach out. Hoping when that happens, shipping wont take as long as processing.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews