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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Quick and easy shopping found what I wanted quickly
Helpful Report
Posted 1 year ago
5 star
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Posted 1 year ago
Customer service is outstanding.
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Posted 1 year ago
Order frames in Nov 8 th and have not received them.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Love my new frames! The progressive lenses are perfect! Will definitely order from EZContacts again!
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Posted 1 year ago
Absolutely fast and easy to order!!!! Cheapest prices I’ve ever seen!
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Posted 1 year ago
You’re website is easy to use, there’s a wide range on contacts, the ordering process was easy & you shipped within a few days Very happy customer Thank you
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Posted 1 year ago
I ordered my sunglasses on 11/20/24 and a label was just make on 12/2/24! They should be at my house by now!
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 7-10 business day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
My glasses came in a timely manner and let me just say I am obsessed with them!! They came with a cute case and 2 cleaning cloths. 10/10 recommend.
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Posted 1 year ago
False advertising. You advertise insanely low prices in your search engine results then rug pull your customers and tell them that you must lie because all of the other companies do too. Your company is immoral and evil.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback. We want to clarify that we take transparency very seriously and do not charge any hidden processing fees. The prices you see on our website are accurate and do not fluctuate. We regret if there was any confusion or misunderstanding during your shopping experience and would like to learn more to address your concerns. Please reach out to our customer service team at help@ezcontacts.com so we can review your case and assist you directly. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Posted 1 year ago
I ordered these a month ago and they were never shipped. I contacted you FOUR times with no response.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great prices on quality glasses and best service and tracking in the industry.
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Posted 1 year ago
Cheap and Fast
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Posted 1 year ago
I normally use EZ contacts to deliver my contacts but pay for free shipping. This time around I paid extra to have my shipment arrive as soon as possible because I ran out of contacts a little sooner than anticipated and despite paying more, it will still take the same amount of time as if I had just left it at the usual unpaid rate. I’m a little disappointed as I have other shipments also being sent out via FedEx that don’t have rushed shipping that were placed much later than when I ordered the contacts and they are ironically arriving BEFORE my contacts do. :(
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
Order delayed. I need the glasses frames in a hurry. Got notified that the frames will be delayed. So far, there is no update on when i can get the frames. Same frame will be cheaper at black friday sale. Regrad to order them earlier. Slow and more expansive. Give review as 2 starts - 1) I ordered glasses earlier and order went though smoothly, 2) at least I got delay notification.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Immediately upon submitting an order I realized I made a mistake and emailed ezcontacts to stop my order. The very next day, I received a confirmation that they were shipping my order even though the order did not match my prescription. When I placed my order, they displayed a message that stated any order for contact lenses in my state is required to have a matching prescription. They obviously don't follow this requirement. What disappointed me most was when I tried calling their customer service line and was on hold for 45 minutes before I finally hung up and called their sales line. That call took less than 1 minute to answer. They obviously don't prioritize customer service at the same level as sales. The person who took my call was very nice but said I would need to wait for the shipment and ship it back. Fast processing but poor service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered. It’s always our goal to ensure that customers have a smooth and positive experience, and we regret that we did not meet those expectations in this case. We take prescription accuracy seriously, and we can assure you that we follow all required procedures to ensure orders match the provided prescriptions. However, it appears there was a breakdown in communication during your order, and we are sorry for any confusion or delay. We also understand your frustration with the wait time for customer service. We are currently reviewing our processes to improve response times and prioritize customer support. We appreciate your patience and would like to resolve the issue as quickly as possible. Please feel free to reach out to us directly at help@ezcontacts.com if you require further assistance.
Posted 1 year ago
Excelente
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Posted 1 year ago
Ordering contacts was fine, but after completing payment a survey pop up pops onto the screen just prior to moving on to uploading the prescription for my lenses. Unfortunately, the pop up is not functional, nothing is clickable! Despite multiple attempts to get this pop up to click or close, I had to close the entire app, log back in and upload my prescription. So, when I got the chance to complete an actual review about my experience I did, and ezcontacts response was ‘email us at this address to explain the issue’. My review outlined my issue, why should I have to reach out to them?! Fix the pop up, period.
Helpful Report
Posted 1 year ago
Hi there, Thank you for bringing this issue to our attention. We apologize for the frustration you experienced with the pop-up during your order process. We understand how disruptive this can be, and we are currently looking into the problem to ensure it is fixed as quickly as possible. We also appreciate you taking the time to leave a review, and we’re sorry if our initial response didn’t fully address your concerns. We will work to improve our system so that your experience is seamless and efficient. Your feedback is valuable, and we will take immediate steps to resolve this issue. Please don't hesitate to reach out to us if you experience further difficulties.
Posted 1 year ago
Bought the Maui Jim’s Baby Beach glasses at a huge discount and they were in stock. Great service and shipping.
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Posted 1 year ago
Very easy to order and I got my delivery very quickly
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews